• Own IT help desk end-to-end — equipment provisioning, break-fix, SLO definition, and continuous improvement until ticket deflection through automation hits 60%+. • Manage and mature the productivity stack — Google Workspace, Slack, email delivery, and the SaaS tools employees depend on daily. • Ship an IT strategy and capability roadmap within your first 90 days. Commit to it, execute against it, report on it. • Assess the team honestly and raise the bar — through coaching, process improvement, or personnel changes where necessary. • Rationalize the SaaS stack in collaboration with the Business Applications team and other stakeholders — reduce complexity, cut spend, simplify the employee experience. • Stand up a real service delivery model — define SLOs for the core services the team owns, measure them, and hold the team accountable to them. • Expand the use of AI, automation, and managed services to deflect volume and free the team for higher-leverage work. • Be the cross-functional partner of record for IT — proactively find ways technology can make Engineering, GTM, and G&A teams more effective.

• Atuar como ponto focal de entrega junto ao cliente, representando a empresa com autoridade técnica e postura executiva nas frentes de Agentic AI e Machine Learning • Gerenciar o ciclo completo de delivery dos projetos: planejamento, acompanhamento, controle de escopo, gestão de riscos e comunicação de status • Conduzir cerimônias de alinhamento com stakeholders do cliente, incluindo squads técnicos, lideranças de produto e tecnologia • Identificar e endereçar proativamente riscos, desvios de prazo, escopo ou qualidade, evitando escalações e impactos ao negócio • Garantir visibilidade executiva do andamento das frentes por meio de relatórios, dashboards e rituais de governança • Atuar como facilitador(a) entre os times técnicos internos e as áreas do cliente, removendo impedimentos e acelerando a tomada de decisão • Colaborar diretamente com a Head de Operações na priorização de demandas, alocação de pessoas e evolução do time • Contribuir para a evolução dos processos de delivery da prática de AI & Analytics, documentando aprendizados, padrões e boas práticas

• Lead, coach, and develop a team of Account Managers • Drive execution in a channel-led selling motion • Establish and run a disciplined sales operating cadence • Build and execute territory and account plans • Reinforce MEDDICC and deal qualification standards • Partner with Solutions Engineering leadership • Inspect and improve deal velocity and forecast hygiene • Recruit, onboard, and develop sales talent • Represent the district in regional forecast calls and executive business reviews • Act as a senior field leader across the Midwest SLED ecosystem

Role Description The Junior Relationship Manager (Non-QM Wholesaler) will have a great personality, team player, and customer service attitude. Junior Relationship Manager is required to build and maintain strong relationships with mortgage brokers. - Excellent written and verbal communication skills - Provide hospitality-level of service to all clients and team members - Help facilitate new brokers relationships with American Heritage Lending Inc (AHL) - Educate mortgage brokers with loan products, pricing, and technology and remain a constant resource, as needed - Master internal functions and processes in order to successfully train Brokers on handling loans from Submission through Closing - Speak and correspond with Brokers on a consistent basis to ensure their utmost satisfaction - Reach out and prospect new Broker business through email campaigns and calls - Address and resolve Broker questions and/or concerns in a timely manner - Communicates and work with AHL Account Managers as necessary to ensure desired production results - Monitor and help improve Broker performances and communicate results with AHL Leadership - Attend and participate in internal Trainings and meetings to stay informed on AHL processes and guidelines Qualifications - Minimum of 1+ years' experience in wholesale mortgage lending sales experience preferred - Ability to conduct and attend web meetings and conference calls including presentations - Basic knowledge Non-QM; Bridge, DSCR-Business Purpose, Fix/Flip - Strong level of proficiency in Microsoft Office- Word, Excel & PowerPoint programs - Proficient with Encompass/LON Requirements - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job - Frequently required to sit, stand, kneel, stoop, or squat - Use hands or fingers to handle or feel objects, tools, or controls - Reach with hands and arms - Talk or hear - Specific vision ability includes close vision, distance vision, color vision, depth perception and the ability to adjust focus - Occasionally lift and/or move up to 25 pounds - Ability to analyze situations logically to identify causes and draw solid conclusions - Ability to anticipate the consequences of a situation - Ability to modify one’s own behavior to meet expectations of others - Ability to sustain one’s own emotions from interfering with responding effectively to internal and external customer’s needs - Displays honesty and trustworthiness; has a sense of personal accountability; maintains a moral conviction to do the right thing Physical Demands - The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job - While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell - The employee must occasionally lift and/or move up to 25 pounds - Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Work Environment - This job operates in an office setting and largely sedentary, requiring the routine use of a computer and other standard office equipment - The ability to lift or move up to 25 pounds, bend, reach, and perform manual tasks may also be required - Remote work is an optional setting - Work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job - Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions - While performing the duties of this job, the employee is exposed to weather condition prevalent at the time - Business travel may provide for varying degrees of change in the work environment - The noise level in work environment is usually moderate Benefits - Medical - Dental - Vision - Basic Life & AD&D - Matching 401(k) - Paid Time Off - Paid Holidays Why American Heritage Lending - We are a high-growth Company that doubled our staff in 2022 - Competitive Salary - Wide Product Options - Bridge, Fix and Flip, FHA, VA, Conventional, Non-QM, DCSR, Hard Money Loans and more - We are not impacted by the volatility of the interest rate - This Company describes its culture as: Family-Accountability-Integrity-Teamwork-Have fun along the way - Start your career today with American Heritage Lending!