Role Description The Project Manager serves as a key player within Casepoint’s Customer Services team. The Project Manager will work closely with the Customer Delivery Team to oversee and coordinate projects across the customer journey to achieve the overall goals and objectives of the Customer Delivery Organization. Strong candidates must have the right combination of education and skills in project management, organization, multi-task management, and technical acumen. - Manage full project management lifecycle for customer projects, including reporting, resource management, demand management, risk management, budgeting, scheduling, and coordination of project activities and daily operations. - Oversee multiple project teams, manage resource assignments, project task completion dates, prioritize activities based on customer requirements and service level agreements (SLAs). - Serve as the primary point of contact and first point of escalation throughout the project lifecycle, applying in-depth knowledge and experience to provide expert consultation and advice on technology and best practices. - Develop concrete, detailed plans for a project, including schedule, budget, outline of the duties of each team member, identify project goals, and set a timeline for the project. - Review contracts and purchase orders for all assigned projects to ensure project delivery adheres to the agreements identified in the sales process. - Establish project monitoring to ensure that projects remain on track, meet deadlines, stay under budget, and deliver contract requirements. - Work with Customer Success, Customer Services, Customer Support, Information Services (IS), and Product teams to break down complex technical issues to determine root cause analysis, identify a solution and provide concise communication with management and the customer. - Consult customers and project teams to become familiar with all activities of the team, determine customers’ special needs, desired outcome, required software tools, and any budgetary or other requirements, ensuring projects are managed to the contract. - Establish and maintain strong relationships with customers, communicate effectively with a wide variety of technical and non-technical audiences, and prepare and present briefing materials to staff, executives, and federal customers. - Direct the progress of operational and customer projects, establish project milestones, and monitor project status regularly, managing all project activities and workflows, prioritizing the work of direct staff. - Provide resources and oversight for the project management lifecycle and for special services projects, including assisting other team members with developing, monitoring, and controlling established projects and programs. - Coordinate end user and administrative training sessions for customer stakeholders, coordinating directly with the Product Enablement Team to support customer training and adoption. - Conduct project level and just-in-time after action reviews and plans to report and respond to customer feedback at the project level. - Seek opportunities to improve Department efficiency and reduce expenses by streamlining operations. Qualifications - Passion for technology and for helping others to understand and use it. - Minimum 5+ years of direct customer-facing experience with SaaS processes and technologies. - Minimum 2+ years of project management experience in deploying enterprise projects and technology products. - Demonstrated experience in stakeholder management, relationship management, and software implementation. - Hands-on experience with project management tools (Asana, Jira, NetSuite Suite Projects Pro). - Strong communication skills to coordinate with team members, vendors, and management. - Analytical, technology, and problem-solving skills to be able to identify, communicate, and troubleshoot technical issues. - Excellent verbal presentation skills and written communication skills. - Experience in self-training and developing expertise with new user-based technology. - Experience working directly with customers to achieve results. - Ability to obtain and maintain DoD Secret, Public Trust or higher clearance. - US Citizenship (non-dual) required. Preferred Qualification - Experience managing Government projects. - Project Management Professional (PMP) Certification. - MBA with correlating business experience or an equivalent combination of education and experience. - Secret Clearance. Work Location & Flexibility We are headquartered in Washington, D.C., and this role is eligible for remote work from the following states: AR, AZ, CA, CO, CT, D.C., DE, FL, GA, IL, IN, KS, KY, MA, MD, MI, MN, NC, NH, NJ, NY, OH, OR, PA, SC, TX, VA, WA, WI, WY. If you live outside these states, unfortunately we’re not able to consider your application at this time. Company Description Casepoint empowers government agencies and enterprises to discover, secure, and activate defensible insights with confidence across their most critical legal, regulatory, and compliance workflows. From global enterprises to major federal agencies, including the Department of War, organizations rely on Casepoint to unify legal hold, eDiscovery, investigations, FOIA, regulatory, and compliance response together in one secure platform. Built on an award-winning, cloud-native foundation with FedRAMP® High and DOD Impact Levels 5 (IL5) and 6 (IL6) authorizations, Casepoint combines purpose-built workflows with transparent, auditable AI and advanced analytics to help teams move faster, reduce risk, and maintain control under scrutiny. Through long-term partnership and responsive support, Casepoint works alongside customers to strengthen operations over time, ensuring lasting control, custody, and confidence in their data. For more information, visit www.casepoint.com . Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.

This role is located in Somerville, MA- We are a hybrid work environment and are in the office 3+ days/per week. Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category. A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.” About You: - You know the challenges in manufacturing and operations, and you believe there is a better way - You thrive on communicating and can do so across levels, with people from the shop floor to engineering managers to executives - You’re meticulously organized, able to prioritize in ambiguous situations for yourself and your team, and look ahead to risks and mitigate then - You understand the business impact of operational improvements - You’re ready for a start-up environment as part of a fast growing SAAS company What skills do I need? - 5+ years work experience in continuous improvement, process engineering, manufacturing / production operations, manufacturing management consulting, customer success operations or equivalent - Experience working with multi-divisional, multi-geographical customers and managing stakeholders across multiple functions - Experience working with manufacturing operations - Ability to develop project plans with owners and timelines, for teams that include customers, partners, and internal resources - Interpersonal, written and oral communication skills, including running meetings and delivering executive-level presentations Nice to have: - Lean/ Six Sigma - Agile and/ or scrum methodologies - PMP - Life sciences manufacturing experience Key Responsibilities: - Manage project plans, timelines, budgets, and deliverables collaboratively with cross-functional teams and customers - Collaborate with internal experts and customers to define project success and requirements - Lead organization of information and communication to allow teams to focus on project work - Provide expertise and thought leadership to guide customers through manufacturing digital transformations - Understand technical project details enough to manage and escalate when needed - Scope and quote projects for customers - Contribute to internal process development and continuous improvement - 25% expected travel Key Collaborators: - Customers - Internal customer-facing technical teams - Sales/ commercial - Tulip’s partners Working At Tulip We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include: - Direct impact on product and culture - Company equity - Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K) - Flexible work schedule and unlimited vacation policy - Virtual company events and happy hours - Fitness subsidies - An inclusive, dog-friendly office with diverse and inspiring colleagues We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $110,000-130,000. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.

Role Description The Operations Programs Manager plays a critical role in driving revenue performance across GreatWater’s shop network by owning the execution, optimization, and financial integrity of key operational programs. This role sits at the intersection of operations, revenue management, accounting, and B2B partnerships, ensuring programs are not only effectively deployed but also accurately tracked, reconciled, and continuously improved. This individual will lead cross-functional coordination to maximize program adoption, ensure compliance with partner agreements, and drive measurable business outcomes at the shop level. Success in this role requires a strong understanding of end-to-end program lifecycles—from partner setup and shop onboarding to billing, reconciliation, and performance optimization. - Partner on the full lifecycle of revenue-driving shop programs, from concept through launch, execution, and optimization. - Cross-functional partnering (Operations, Accounting, Revenue, and Field Leadership) to align program strategy with business goals. - Develop and manage program plans, including timelines, resources, and performance metrics. - Serve as a primary liaison between GreatWater and certain key partners/vendors. - Ensure proper account setup, onboarding, and integration of partner programs within shop operations and acquisitions. - Drive shop-level adoption and utilization of programs to maximize service opportunities and revenue capture. - Ensure compliance with all partner agreements, contracts, and program requirements. - Oversee program-related financial processes including billing, invoicing, payment processing, and reconciliation. - Partner with Accounting to ensure accuracy, transparency, and timeliness of financial transactions tied to programs. - Identify discrepancies, resolve issues, and implement controls to improve financial integrity. - Monitor program profitability and ROI, providing insights and recommendations. - Develop and implement best practices, training materials, and support resources to drive program execution at the shop level. - Partner with field teams to ensure consistent adoption, compliance, and effectiveness across locations. - Analyze shop performance data to identify opportunities for improvement and growth. - Track and evaluate program performance using KPIs and operational metrics. - Deliver regular updates and insights to leadership on program impact, risks, and opportunities. - Continuously identify and implement enhancements to improve efficiency, adoption, and revenue outcomes. - Respond to program-related inquiries and resolve operational or financial issues. - Maintain accurate documentation of processes, workflows, and program details. - Support additional initiatives as assigned by leadership. Qualifications - Bachelor’s degree in business administration, Finance, or related field (or equivalent experience). - 3+ years of experience in program management, operations, revenue management, or a related field. - Experience working with B2B & B2C partnerships, multi-location operations, or franchise/shop environments strongly preferred. - Exposure to financial operations, billing, or reconciliation processes preferred. - Strong understanding of cross-functional business operations and revenue drivers. - Demonstrated ability to manage programs that involve both operational execution and financial accountability. - Excellent analytical skills with the ability to interpret data and drive actionable insights. - High attention to detail, particularly in financial tracking and reconciliation. - Strong project management skills with the ability to manage multiple priorities in a fast-paced environment. - Effective communicator with the ability to influence across departments and field teams. - Advanced proficiency in Microsoft Excel and working knowledge of Office Suite tools. - Ability to build relationships and collaborate with internal teams and external partners. - Process-oriented mindset with a focus on continuous improvement. Requirements - Remote office environment. - Ability to travel periodically to shop locations and partner sites. - Occasional evening or weekend work as business needs require. - Valid driver’s license with satisfactory MVR.

• Serve as a primary point of coordination between Sales, customers, Applications Engineering, and Solutions Design teams throughout the project lifecycle • Utilize Hyper methodologies and systems to forecast project needs, timelines, and proposal delivery requirements • Manage project execution activities from initiation through delivery, including coordination with suppliers and logistics partners • Track project milestones, timelines, risks, and dependencies to support successful on-time delivery • Support customer-facing activities including project updates, timeline coordination, and issue resolution • Maintain accurate project tracking and reporting within CRM, ERP, and project management systems