• Provide "White Glove" customer service to ensure that we're providing customers with an excellent Onboarding experience • Manage implementation and onboarding of all new and renewing partners • Understand and anticipate customer's needs • Identify decision makers, stakeholders, and users for the customer • Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live • Develop product knowledge expertise in order to guide customers to realize value quickly • Project manage new client implementations via email, phone, and web-based tools • Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis • Take a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations. • Identify churn risks and develop proactive plans to increase customer retention. • Conduct onboarding webinars for multiple customers with expert presentation skills. • Performance will be measured by overall customer satisfaction metrics as well as retention rates. • Work closely with our sales team to manage the life of our accounts post-sale through renewal- Answer or delegate ongoing questions from clients. • Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation success • Work with the Support and development teams on improving the product based on customer feedback • High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers.

• Build and maintain a close, trust-based relationship with clients; • Monitor the development of clients' integrations; • Act as a consultant by understanding client pain points and proposing the best integration flow; • Provide technical support to clients for API integrations when needed; • Collaborate with Sales, Support and Tech teams to ensure a smooth customer experience.

• You will own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. As we scale, this will evolve • Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution • Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption • Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model

• Responsible for growing revenue for a book of business that includes multiple strategic accounts and/or • Demonstrates consistent growth/predictability in assigned book of business • Drive success for ACI customers with fast, simple, and secure payments, from around the world. • Consult customers on their journey to optimize their payments program through • adoption/renewal/expansion of ACI solutions. • Communicate/negotiate commercial and high-level technical interactions to deliver positive outcomes. • Understand customers' business challenges and industry trends to consult on how ACI can support their • objectives and influence their roadmap. • Serve as a trusted advisor to customers establishing, maturing, and executing their payment strategies. • Function as a customer's single point of contact with ACI, while coordinating/collaborating within ACI • teams to deliver on customer commitments and experience.