Role Description We are seeking a detail-oriented SIU Analyst/Investigator to join our team. In this role, you will play a crucial role in ensuring the accuracy, compliance, and integrity of healthcare claims through comprehensive audits, analyses, and process improvements. The SIU Investigator (Analyst) primary responsibility is to detect, investigate, and produce change in aberrant behavior observed in our healthcare customer's claims and enrollment data. You will work both independently and with a team of clinical SMEs to analyze data, assess exposure, and manage investigative caseload from identification through to resolution including overpayment recovery, measuring behavior change and completing necessary reporting for FWA recoupments and savings. Key Responsibilities - Identify and conduct investigations into known or suspected FWA with high autonomy. - Develop documentation to substantiate findings, including formal reports, graphs, audit logs, and other supporting documentation. - Perform root cause analysis to inform future algorithmic identification of similar claims or cases and associated savings (i.e., help move identified case types from "pay-and-chase" to preventive edits and pre-payment activity). - Participate in the development and presentation of FWA-related education for assigned Customers. - Perform coding reviews for flagged claims, to support Coding team (if applicable). Qualifications - Bachelor's degree in Criminal Justice or a related field, OR at least 3 years of insurance claims investigation experience or professional investigation experience with law enforcement agencies. - Minimum of 2 years of experience in healthcare claims analysis, auditing, payment integrity, or a related field. - Knowledge of applicable fraud statutes and regulations, and of federal guidelines on recoupments and other anti-FWA activity. - Experience handling confidential information and following policies, rules, and regulations. - Experience with commercial, Medicare, or Medicaid claims is highly preferred. - Strong analytical and problem-solving skills, with attention to detail and accuracy. - Excellent communication skills, both written and verbal, for effective collaboration with internal teams and external providers. - Proficiency in Microsoft Office, particularly Excel, and familiarity with claims processing or audit software is a plus. Preferred Qualifications - Certifications: Certified Fraud Examiner (CFE), Accredited Healthcare Fraud Investigator (AHFI), Certified AML (Anti-Money Laundering) and Fraud Professional (CAFP), or similar desired. - Additional Certifications: Certified Professional Coder (CPC) or similar desired.

• First‑line application support — responding to queries from colleagues, resolving issues where possible and escalating when needed • Building deep knowledge of Acturis and other core business applications • Maintaining and developing our company letter suite • Understanding the insurance landscape to better support users • Keeping up to date with vendor releases and sharing updates with the team • Contributing to team meetings, planning, and action tracking

Role Description Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment. The Investigation Associate position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Investigation Associate will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Qualifications - Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response - Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers - Demonstrated ability to work independently and make complex investigation decisions with little to no guidance - Excellent problem solving skills - Demonstrated ability to analyze problems logically - Self disciplined, diligent, proactive and detail oriented - Strong time management and organizational skills - Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent - Excellent ability to determine situational needs and provide appropriate solutions - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - 1+ years of customer service experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce - 2+ years of customer service experience Requirements - Excellent judgment to plan and accomplish goals - Ability to work under very limited supervision - Engage in frequent written and verbal communication - Contact customers by phone as needed - Evaluate productivity and quality assurance Benefits - Inclusive culture that empowers Amazonians to deliver the best results for customers - Support for workplace accommodations during the application and hiring process

Role Description This position is located within the VA Financial Services Center (FSC). FSC provides help desk support to VA employees and to VA payroll and HR offices. The help desk primarily handles issues and concerns for the VA Time and Attendance System (VATAS) and the Defense Civilian Pay System (DCPS). The incumbent will provide customer service, analyze payroll inquiries, and utilize a Customer Relations Management (CRM) system. Duty locations will be determined upon selection. Responsibilities - Serves in a call center environment, working assigned tours of duty to support nationwide coverage of customer support operations. - Delivers technical customer support by researching and applying relevant policies, procedures, knowledge bases, and reference materials to resolve functional and technical incidents related to the agency's financial management systems and applications. - Functions as an analyst on major organizational projects, including, but not limited to the planning and deployment of new systems (e.g., VATAS), migration to upgraded systems (e.g., DCPS), and implementation of initiatives involving key financial applications (e.g., HR Smart). - Responds to and resolves customer requests and technical issues related to information technology services, escalating issues as needed to ensure timely and effective resolution. - Exercises strong communication skills through delivering presentations, preparing and editing technical documentation and correspondence, and actively listening to accurately assess and address customer needs. Promotion Potential The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule - Monday - Friday 8 am - 4:30 pm Remote - This is a remote position. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/29/2026. - Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. Requirements - Specialized Experience for GS-7: One year of specialized experience equivalent to at least the next lower grade GS-5. - Specialized Experience for GS-9: One year of specialized experience equivalent to at least the next lower grade GS-7. Benefits - Career Transition Assistance Plan (CTAP) provides eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. Education Requirements - A transcript must be submitted with your application if you are basing all or part of your qualifications on education. - Education for GS-7: 1 full year of graduate level education or a Bachelor's degree with superior academic achievement. - Education for GS-9: A Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree. Physical Requirements The work is performed in a typical office / call center environment, an area of moderate noise and one that is well lit and air conditioned. The position involves permanent tours of duty involving day and evening tours.