• Own end-to-end client operations for a portfolio of large health system and hospital clients • Work closely with implementations teams to ensure continued implementation quality • Use Metabase, BigQuery, and internal reporting tools to turn operational signal into client-facing strategy • Serve as a credible strategic counterpart to our Client Success team partners and clients • Partner cross-functionally on IDR strategy and payer compliance work • Mentor analysts on the team and contribute to playbooks

• Coordinate internal and external meetings (project partners, consultants, contractors, funders, and other external stakeholders), including scheduling, agendas, notes, action items, and follow-up communication. • Track project timelines, deliverables, reporting deadlines, outreach objectives, and recurring priorities to support timely execution across initiatives. • Support development, maintenance, and distribution of progress reports, meeting materials, and other internal and external resources. • Support development and coordination of outreach campaigns, presentations, and communications materials. • Maintain organizational calendars, planning systems, submission tracking, and supporting documentation for grants and projects. • Support special projects and cross-functional initiatives as organizational priorities evolve. • Manage support email requests and day-to-day operational coordination across the organization. • Support contract execution workflows, including review, signatures, and administrative follow-through. • Coordinate staff travel expense processing, reimbursements, and receipt management. • Track organizational subscriptions, software tools, shared accounts, password systems, two-factor authentication processes, and recurring operational expenses. • Support board and leadership administration, including preparation of materials, scheduling, and coordination of logistics. • Identify and help resolve administrative and operational process gaps to support organizational continuity and efficiency. • Maintain project, contract, outreach, and operational tracking systems, spreadsheets, records, and reporting tools. • Organize and maintain shared Google Drive systems, templates, files, and operational resources. • Develop, document, and maintain internal operational policies, procedures, and workflow standards. • Recommend and implement workflow and process improvements to strengthen organizational efficiency, consistency, and collaboration.

• Support implementation managers with operational/data-heavy workflows • Customer and item-level mapping across systems • Historical billing/revenue reconciliation • Data cleanup and validation • QA and exception handling • Spreadsheet-based reconciliation work • Assist with implementation operational workflows and documentation

• Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high-quality experiences for Whatnot’s Japanese users • Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability • Partner with the Global Commerce team to implement changes that improve the overall user experience. Own the execution end to end • Lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes • Design and implement scalable processes, systems, and operating models that support Whatnot’s growth and evolving user needs • Serve as a strategic thought partner & Japan representative to senior leaders, providing data-driven recommendations and tradeoffs to inform decision-making • Continuously assess operational performance, identifying opportunities to improve efficiency, resilience, and user experience