• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers • Develop and mentor staff to reach goals; train staff on company policies and procedures • Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues • Ensure compliance with corporate warehouse policies, procedures, and programs • Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems • Use route planning software to build efficient delivery routes • Manage the dispatch of contract carriers and resolve issues throughout the day • Identify problem areas, including restructuring routes to improve operational efficiencies • Train and develop contract carriers, and dispatchers to meet and exceed customer expectations • Ensure that all work is completed accurately and within established time frame • Ensure photos are taken for every job • Allocate and request additional resources as needed

• Assign work activities and monitor group activities • Instruct associates in proper equipment, operational and maintenance procedures; guide team in understanding housekeeping requirements • Monitor and maintain availability of tools, materials and supplies • Oversee the usage of equipment and ensure team adherence to all safety procedures and programs • Manage inventory, including monitoring levels and performing merchandise reconciliation • Assist with resolving problems to ensure maximum associate productivity; take necessary action to correct substandard performance

Role Description ASMALLWORLD Concierge is our premium concierge service, providing personalised support across luxury travel, dining, and lifestyle experiences. Our team delivers tailored recommendations, curated access, and seamless booking support to members worldwide. We are looking for a service-oriented and detail-focused Concierge Agent to support members with day-to-day concierge requests. This role focuses on managing requests end-to-end, delivering thoughtful recommendations, coordinating bookings, and ensuring a seamless member experience through clear and professional communication. This is a fully remote role operating under a consulting contract. The company is headquartered in Zurich. Main Responsibilities: - Manage member concierge requests from enquiry to completion. - Provide personalised recommendations across travel, dining, and lifestyle experiences. - Research, arrange, and confirm bookings for restaurants, hotels, events, and activities. - Communicate clearly and professionally with members via email and phone. - Liaise with partners and suppliers to secure reservations, benefits, and special arrangements. - Maintain accurate records of requests and interactions within the CRM system. - Ensure all follow-ups, confirmations, amendments, and cancellations are handled promptly. - Support service quality by following internal processes and standards. - Assist with administrative tasks and reporting related to concierge activity. Qualifications - Experience in luxury travel, concierge services, lifestyle management, or premium customer service. - Experience in travel planning or reservations is strongly preferred. - Strong written and verbal communication skills in English; German language skills are preferred. - Highly organised with the ability to manage multiple requests simultaneously. - Calm, solution-oriented, and able to work effectively under pressure. - Strong research skills and good judgement when sourcing recommendations. - Familiarity with CRM systems and digital tools (Salesforce experience is a plus). - Self-motivated, reliable, and comfortable working in a fully remote environment. Benefits - A dynamic international team with an entrepreneurial mindset. - Flat hierarchies and quick decision-making. - Flexible remote working environment. - Exposure to premium travel and hospitality partners. - Access to ASMALLWORLD member privileges and travel benefits. Please note that only applications submitted in English will be considered.

Role Description Trillium Health Resources has a career opening for a Provider Appeals Coordinator to join our team! The Provider Appeals Coordinator is responsible for managing and coordinating complaints and grievance appeals, provider appeals, and claims appeals. This includes: - Providing support and information to providers seeking to appeal an adverse Trillium action. - Scheduling provider panel hearings, when appropriate. - Drafting provider appeals resolution letters. - Monitoring and maintaining accurate appeals policies and procedures based on legal requirements. - Reporting and maintaining provider appeals statistics. - Prepping provider appeals exhibits for Contested Case Hearings. On a typical day, you might: - Ensure notification letters are updated and sent to the provider accurately and timely based on the most current formats and timelines as established by State and Federal regulations. - Track appeal requests and set up internal appeals panels, when needed. - Coordinate Trillium provider appeals requests. - Ensure all provider appeals files are maintained in accordance with 42CFR and contractual and accreditation standards. Qualifications - High School Diploma/GED and six (6) years of experience in Behavioral/Mental Health, Developmental Disabilities, and Substance Abuse services; OR - Associate’s degree and four (4) years of experience in Behavioral/Mental Health, Developmental Disabilities, and Substance Abuse services; OR - Bachelor’s degree and two (2) years of experience in Behavioral/Mental Health, Developmental Disabilities, and Substance Abuse services; OR - Equivalent combination of education/experience. - Must have a valid driver’s license. - Must reside within North Carolina. - Must be able to travel within catchment as required. Requirements - A degree in a Human Services field (preferred). - Experience in the public mental health field is highly desired due to the complexity of the work of the organization. Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies. Company Description Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.