• Build and nurture strategic relationships with distribution partners to ensure mutual success. • Serve as the primary point of contact for all distribution partner activities. • Negotiate partnership agreements, service level agreements (SLAs), and contracts. • Monitor and evaluate distribution partner performance against agreed KPIs and SLAs. • Identify areas for improvement and work collaboratively with partners to enhance performance. • Implement strategies and initiatives to optimize efficiency, sales, and service delivery. • Identify potential new distribution partners to expand market reach and improve supply chain capabilities. • Collaborate with cross-functional teams (sales, marketing, operations) to align distribution strategies with overarching business objectives. • Develop and execute growth plans, promotions, and joint marketing initiatives with partners. • Oversee logistics and inventory management with distribution partners to ensure timely and reliable delivery of products/services. • Manage forecasting, demand planning, and stock replenishment processes with partners. • Resolve supply chain disruptions and ensure smooth operations. • Analyze partnership performance metrics, market data, and customer feedback to identify trends and opportunities. • Prepare and present regular reports to senior management on partner performance and distribution channel effectiveness. • Ensure partners adhere to company policies, regulatory requirements, and brand standards. • Conduct audits and assessments to ensure product/service quality and alignment with company goals. • Act as a liaison between internal stakeholders and distribution partners, ensuring seamless communication and alignment. • Facilitate regular meetings, trainings, and partner reviews to maintain transparency and collaboration.

• Drive significant revenue growth within your assigned Commercial portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities. • Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations. • Minimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clients. • Conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth. • Develop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long-term strategic partnerships. • Collaborate effectively with cross-functional teams (Customer Success, Legal, Accounting, Product, etc.) to ensure seamless customer experiences and address any client needs efficiently. • Provide accurate and timely weekly revenue forecasts to leadership, contributing to predictable business outcomes. • Maintain meticulous CRM hygiene by consistently updating opportunities and account information to ensure data accuracy and facilitate effective sales management. • Serve as a passionate advocate for PandaDoc, confidently demonstrating the product's value and articulating its benefits to our Commercial customers. • Act as a key conduit for customer feedback, effectively communicating feature requests and product insights to our Product team and facilitating necessary meetings. • Participate in ongoing enablement and company-provided training to enhance your product knowledge, sales skills, and industry expertise.

Role Description En ARKANA buscamos incorporar una persona en Prácticas como Support Account Manager para apoyar al equipo de Soporte en la atención y resolución de dudas de los usuarios, ayudándoles a interpretar correctamente sus datos y ofreciendo acompañamiento en el uso de la plataforma. Formarás parte de un entorno dinámico donde podrás aprender de un equipo con amplia experiencia en el sector digital y participar en proyectos junto con el equipo de ingeniería realizando tareas de QA y validación de nuevos desarrollos. - Consultoría y resolución de dudas: Ayudarás al equipo de Soporte a dar respuesta a las consultas de los clientes a través de correo electrónico y canales de soporte, manteniendo siempre un tono profesional, empático y resolutivo. - Formación a clientes: Prepararás e impartirás sesiones formativas para que los usuarios aprendan a exprimir al máximo el potencial de nuestra plataforma. - Interpretación de datos: Guiarás a los usuarios que tengan dudas sobre cómo leer o interpretar los datos de atribución dentro de nuestra plataforma. - Control de Calidad (QA): Colaborarás con el equipo de producto/desarrollo testeando las nuevas funcionalidades antes de que salgan a la luz, asegurándote de que todo funcione a la perfección. Qualifications - Estudiante de Marketing, Comunicación, ADE, Negocios Digitales, Informática o formaciones similares con posibilidad de firmar convenio de prácticas y con clara orientación técnica. - La entidad o universidad debe autorizar la ejecución de las prácticas 100% en formato remoto. - Habilidades de comunicación y "presencia": Excelente redacción, pero sobre todo, comodidad y soltura para tener reuniones cara a cara (videollamadas) con clientes. Buscamos a alguien que disfrute del trato directo. - Mentalidad analítica: Comodidad trabajando con datos y capacidad lógica para entender flujos de usuario (clave para el QA). - Atención al detalle: Esa chispa de curiosidad que te hace ver el "fallo" o el bug que otros pasan por alto. - Inglés fluido. Benefits - Mentoría directa: Trabajarás codo con codo con el equipo de Soporte, lo que te garantiza un aprendizaje acelerado. - Plan de crecimiento: Oportunidad real de desarrollarte hacia el área de consultoría, Producto o QA. - La posibilidad de participar en proyectos innovadores en empresas líderes en el sector digital. - Posibilidad de formarte de forma remota.

Role Description The Senior Strategic Account Manager achieves client retention and renewal through delivery of quality, value relationship building and maintenance. The position delivers upon client’s business objectives while directing activities of a team for high performance. The Senior Strategic Account Manager demonstrates BGIS values and the company commitment to safety, health, and the environment. Key Duties & Responsibilities - Team Management - Establish, communicate, and lead team the account management to meet BGIS and client performance standards. - Ensure staffing requirements are on target and within budget. Outline skills requirements for specific key roles and guide the hiring process. - Maintain appropriate talent to service client by selecting, developing, coaching, and leading the facility management teams. - Review and document individual performance. - Identify and proactively participate in change management. - Support individual professional development and career planning for team members. - Promote collaborative work across all business units by sharing information representing all opinions and best practices. - Accept responsibility for assigned direct reports, continuous quality improvement, and cost management. - Contribute to the completion of other key initiatives as assigned. - Account Management - Develop and maintain personal relationships with key client stakeholders. - Create account implementation plans. - Manage and grow the existing clients and growing current contracts. - Manage client communications, conflict resolution, and compliance on client deliverables. - Ensure client objectives and concerns are dealt with in a thoughtful and effective manner, informing senior business leadership of any problems that may arise. - Monitor progress to ensure KPIs (key performance indicators) are reached and that the achievements are communicated and the BGIS goals evolve with the client. - Partner with multiple contacts to manage overall product/project delivery schedule, client deliverables and cross department deliverables. - Act as an escalation point for resolving complex client requirements. - Demonstrate responsibility for overall financial performance of business activities. - Communicate the importance of safety and environment considerations in all work performed by BGIS. - Business Development - Lead client growth by identifying and pursuing expansion opportunities for existing clients while collaborating with Senior Director Program Management aligning with business goals. - Renew and expand services with assigned client base. - Identify, implement, and communicate process improvements on client interactions and the process of securing future contracts. Qualifications - Bachelor’s Degree in business, engineering, construction, management, or equivalent work experience. - Minimum 4 years applicable work experience in the HVAC or facilities management industry. - Minimum 5 years of experience with account management. - Excellent verbal and written communication skills. - Ability to collaborate in a teamwork environment with internal and external contacts. - Problem Solving skills to identify root cause issues and take appropriate steps for resolution. - Time Management focus to balance multiple competing priorities. - Relationship building to maintain current clients and measure KPIs (key performance indicators). - Intermediate working knowledge of Microsoft Word, Excel, Outlook, and Project required. Working knowledge of SharePoint preferred. Knowledge of CRM a plus. Physical Demands and Work Environment To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. - Cognitive skills required to work in a fast-paced, client-facing environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to minimize risk of outages or damage to building and high value equipment. - Ability and willingness to travel. - Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. Compensation The compensation for this exempt position is $115,000-$125,000. Company Description BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.