Role Description - Onboard PSP companies onto processing channels brought in by the business development team — from first contact through to live transactions. - Build and maintain integrations with new and existing partners, ensuring a smooth technical and commercial setup. - Own a portfolio of merchant accounts across multiple partner channels — track performance, flag risks, and lead resolution. - Maintain and update a risk register for active partners, staying ahead of compliance, IPS, and acquirer requirements. - Run the merchant account dashboard: volume limits, transactional data, status, and history — always current. - Review and renegotiate financial conditions including processing rates, settlements, rolling reserves, and deposits. - Handle incoming partner requests across compliance, IPS, and acquirer queries — triage, own, and close. - Resolve settlement delays and debt issues with partners directly. - Identify opportunities to scale capacity and increase efficiency within existing solutions. Qualifications - 2+ years in account management, partner success, or onboarding at a payment service provider, acquirer, or payment infrastructure company. - Solid understanding of payment processing: approval rates, acquiring, financial settlements, risk and compliance frameworks. - Hands-on experience working with merchant accounts and PSP relationships — you know how the ecosystem works. - Comfortable working with dashboards and data — Excel at an intermediate level minimum; bonus points for experience with BI or operational tools. - Ownership mindset: you manage your own workload, spot problems before they escalate, and bring solutions — not just status updates. - Strong written and verbal communication — clear, structured, professional; able to work with international partners and internal stakeholders across functions. - Resilient in ambiguity: able to prioritize in a fast-paced environment where processes evolve and priorities shift. - Fluent in Russian and strong in English. Requirements - Experience with payment orchestration, merchant onboarding, or PSP/acquirer integrations. - Familiarity with risk registers, compliance processes, or IPS frameworks. - Comfort with AI tools or automation for operational workflows. - Track record of managing multiple partner accounts simultaneously without dropping the ball. Benefits - An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market! - Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us. - Work with coworkers who are passionate about their business. - Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews. - The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees. - Remote type of work. - Health insurance coverage. - Vacation time; bank holidays; Sick leaves; Additional birthday day off.

• Serve as the primary point of contact for clients, building strong relationships and understanding their business goals to align marketing strategies accordingly. • Develop and manage marketing campaigns across email, SMS, and push notification channels, leveraging AI tools for analytics, optimization, and creative execution. • Analyze campaign performance, identify trends, and provide actionable insights and recommendations to improve future campaigns. • Collaborate with creative, analytics, and strategy teams to ensure campaigns are aligned, executed efficiently, and meet client objectives. • Manage end-to-end campaign execution, ensuring projects are delivered on time, within budget, and according to client expectations. • Continuously monitor campaign performance and optimize strategies, targeting, and creative elements to improve engagement, conversions, and ROI. • Lead regular client meetings and presentations to review campaign performance, discuss upcoming initiatives, and maintain alignment on goals and strategy.

• Join our Small Business Account Management team. This role focuses on providing high-quality account service to our small business clients! • Processes (during non-renewal periods) applications, policies, endorsements, binders, certificates, audit requests and other items related to the servicing of clients. • Assists clients with policy coverage, exclusions and related questions and assists Producers in servicing clients. • Services client accounts with oversight of Producers or Account Executives, which includes research/analysis and handling of client questions on coverage and other policy/contractual issues. Makes routine policy adjustments. • Conducts renewal process with oversight of Producers or Account Executives, including exposure analysis for client (e.g., reviews census/experience data, contractual requirements for insurance), strategizes with Producer/Account Executive and client regarding whether to market and if applicable, conducts market comparisons by analyzing insurance rate and renewal information, obtains and evaluates quotes, negotiates premium and commission rates on behalf of clients for best alternatives (with full authority from EPIC to act on its behalf), prepares proposal, and oversees accuracy of insurance binder. • Provides support to Producers and, if applicable, Account Executives, including preparing presentations and proposals, and participating in meetings with prospective clients as part of team. • Maintains client files in appropriate systems. prepares billing and provides standard office/administrative support. • Consistently establishes and maintains high levels of trust and confidence with clients by initiating introductions, through periodic contacts, and by promptly responding and resolving client questions and issues. • Process all applications, policies, endorsements, incoming mail, binders, schedules, certificates, audits, and other items related to the servicing of clients policies in a timely and accurate manner. • Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs. • Assist clients in making coverage changes. • Responsible for timely, accurate invoicing and monthly expirations. • Meet all quality and timeliness standards in the Agency Management System while properly documenting all activity. • Other duties may be assigned.

Role Description Nucleus Global is seeking an experienced Account Manager to support one of our publications accounts. This role is ideal for someone who excels at client partnership, project leadership, and delivers high-quality work in a dynamic agency environment. As an Account Manager, you’ll play a central role in the successful delivery and growth of assigned account(s). Your responsibilities will include: - Serve as a key client partner for global publication initiatives - Lead the execution of manuscripts, abstracts, posters, and congress presentations from planning through submission - Manage timelines, budgets, and workflows to ensure excellence in delivery - Collaborate closely with scientific, editorial, and creative teams to produce accurate, compelling scientific communications - Support development and implementation of strategic publication plans aligned to clinical milestones - Ensure adherence to ICMJE, GPP, and journal/congress requirements - Contribute to organic account growth and new business opportunities Qualifications - Bachelor’s degree required (life sciences preferred; advanced degree a plus) - Experience in medical communications with a focus on publications - Proven experience managing manuscripts and congress deliverables - Strong project management and financial oversight skills - Confident client communicator with exceptional attention to detail - Familiarity with publication management systems (e.g., iEnvision) a plus Benefits - Health coverage - Retirement - PTO - Flexible working arrangements - Friendly and informal working environment with Friday socials - Regular wellbeing weeks and Town Hall events - Excellent opportunities for career and personal development Compensation $70,000 — $94,000 USD