Role Description We're looking for Italian speakers for several different projects right now! Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too! - Communicate with customers via phone, chat & e-mail - Track and follow cases to ensure they closed in an efficient and timely manner - Maintain high customer satisfaction, representing a major brand - Provide and maintain strong, professional relationships with all partners and show empathy at all times - Work towards reaching targets as set out by client statement of work as well as internal targets Qualifications - Fluency in Italian - Very good communication skills in English - Exceptional communication & soft skills, as well as problem-solving skills - Computer knowledge/tech savviness - Resourceful, able to multitask - Thrive as a team player in a fast-paced, high-energy, change-oriented environment Benefits - Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you) - Competitive monthly salary + 2 extra salaries per year - Health care benefits and numerous other discounts - Full training by certified instructors - Professional growth & development opportunities - Special events as well as community & social responsibility initiatives - Free online Greek language courses - State of the art premises, providing a great working environment with relaxing break areas - Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age Company Description

• Deliver happy experiences to every client you interact with • Become an expert in PandaDoc and be able to resolve issues our customers have • Quickly respond to customer inquiries • Use incident management technologies to register, validate, track, and solve application incidents • Work closely with our teams globally to deliver world class customer service

• Provide personalised, high-quality support to VIP customers across multiple brands; • Act as the main point of contact for assigned high-value clients; • Build and maintain strong, long-term relationships; • Work rotating shifts, including night shifts, weekends, and holidays, ensuring 24/7 availability; • Handle inquiries, issues, and escalations for different brands within the company; • Adapt communication style and service standards according to each brand’s guidelines; • Maintain deep knowledge of each brand’s products, services, and promotions; • Demonstrate flexibility with schedules and workload; • Meet KPIs related to response time, customer satisfaction, and retention.

Title: Customer Service Representative - Real estate related experience is preferred Location: United States Department: Customer Service/Support Job Description: ID 2026-3450 Type Full Time Overview TitleWave Real Estate Solutions, a division of Fidelity National Financial (FNF), is seeking a Representative to join our Customer Service Team, which serves as a key liaison between the Company and its customers. In this role, you will provide product and service information with professionalism, accuracy and efficiency to ensure a positive customer experience LOCATION • Remote - must be US based. Work visa sponsorship will not be considered. Duties • Utilize a ticketing-based platform to efficiently manage and track customer inquiries. • Review search packages & reports to provide accurate assistance to our customers. • Respond to incoming calls and deliver timely and professional support. • Maintain compliance with Company policies and good housekeeping practices. • Other duties as assigned. Education 2+ years of customer service experience in a real estate related industry. Experience • Detail-oriented and customer service driven with strong written and verbal communication skills. • Demonstrates strong analytical, problem-solving and time-management skills. • Familiar with industry concepts, practices, procedures and associated risks and liabilities. • Possesses proficient computer skills, including moderate to advanced knowledge and use of Microsoft applications and other industry-related software required to perform job duties. Additional Information The estimated pay rate for this role is $25.00 hourly. Actual compensation may be determined based on a variety of factors including, but not limited to, location, skillset and experience FNF offers a comprehensive benefits package to eligible employees, including: • Optional health and welfare coverage (medical, dental, vision, life, and disability insurance) • Paid time off, holidays and maternity/paternity leave • 401(k) plan with company match • Employee Stock Purchase Plan (ESPP) with matching contributions EQUAL OPPORTUNITY POLICY FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.