• Lead and manage provider network staff, including performance, coaching, and accountability • Direct execution of network development and management activities to support provider performance and value-based care • Monitor provider performance, capacity, and compliance to identify gaps and support network optimization • Lead resolution of provider performance issues, access barriers, and network deficiencies • Oversee provider data accuracy and performance analytics to support reporting, decision making, and value-based care initiatives

Role Description We are looking for an enthusiastic, creative and passionate chef to produce standard dishes and enhance the overall dining experience according to Wilderness Safaris standards. - Prepare, cook and present dishes according to minimum standards. - Ensure that meals are ready on time and served at the correct temperature. - Ensure that all food preparation areas and equipment are clean and hygienic before and after use. - Cleaning of all storerooms, ovens and other cooking equipment. - Ensure that only recipes provided are used and no other. - Prepare snacks, cakes and biscuits for the coffee table and for the guides for game drives, ensuring they are ready in time and meet minimum standards. - Reporting on maintenance problems, breakages, fire and health hazards, security risks, accidents, lost and found, shortages and unusual events. - Carry out any other duties as assigned by the supervisor/manager. Qualifications - Three (3) years' experience as a chef. - Certificate in Culinary or level 2 will be an added advantage. - Understanding of simple instructions in English or Afrikaans. - Good interpersonal skills, able to relate well to peers and superiors. - Must be able to read a recipe. - Cooking skills and methods. - Correct preparation of food. - Alternative cooking for vegetarian and other special needs. - Team player. Interests - A passion for wildlife and a commitment to sustainability and conservation. Application Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303.

• Support the coordination of CX services delivery, ensuring smooth day-to-day service operations according to SLAs. • Work closely with Genesys Cloud consultants, engineers, and support teams to track service activities and delivery progress. • Regular review and close cooperation with Customers on Support service status and metrics, being able to lead the communication. • Monitor service requests, tickets, shifts, and operational indicators to ensure timely response and resolution. • Assist in preparing service reports, operational updates, and internal delivery summaries. • Participate in incident coordination and follow-up activities, ensuring proper tracking and communication. • Support the preparation and organization of service review meetings with internal teams and clients. • Maintain and update service documentation, knowledge base articles, and operational procedures. • Collaborate with delivery teams to identify opportunities for service improvements and operational efficiency.

Role Description The Portfolio Manager – PMO & IT Governance is responsible for establishing and leading the organization’s Portfolio Management practice, ensuring technology initiatives are strategically aligned, effectively prioritized, and successfully delivered. This is a hands-on role focused on designing and implementing portfolio frameworks, governance, and best practices, while actively managing the portfolio end-to-end. - Define portfolio structures, prioritization criteria, and performance metrics. - Oversee execution, risks, and outcomes. - Enable transparent, data-driven decision-making. - Strengthen governance, support strategic planning and resource prioritization. - Drive continuous improvement of portfolio processes. Main Roles & Responsibilities - Portfolio Performance Management - Monitor and steer portfolio performance across cost, value, risk, and delivery. - Ensure the completeness and currency of project and portfolio reporting. - Validate portfolio-level reporting and notify senior leadership of availability. - Present accurate views of project progress, health, risks, and ongoing challenges. - Manage portfolio and project processes to maximize throughput of selected projects. - Strategic Portfolio Alignment & Prioritization - Align and prioritize the portfolio with organizational strategic objectives. - Support prioritization based on impact, strategic value, and resource availability. - Assist business and technology leaders in articulating and shaping new project ideas (intake). - Forecast future resource capacity and report on current resource utilization. - Cross-Initiative Dependency & Risk Management - Identify, assess, and manage dependencies and risks across initiatives. - Coordinate mitigations and escalations, integrating impacts into portfolio decisions. - PMO Development & Project Governance - Strengthen project management standards, methodologies, and governance across the portfolio. - Establish clear processes for intake, prioritization, reporting, and evaluation. - Provide guidance and support to project managers and ensure consistent documentation and performance tracking. - IT Governance & Decision Support - Support governance for technology investments and project approvals. - Prepare portfolio reports, dashboards, and briefings for leadership decisions. - Facilitate governance meetings and ensure follow-up on decisions and actions. - Contribute to the continuous improvement of governance and strategic planning practices. - Collaboration & Stakeholder Engagement - Work closely with technology leaders, project managers, and business stakeholders to ensure alignment and transparency. - Facilitate cross-functional collaboration between technology teams and business units. - Represent the PMO in steering committees and PMO forums; promote portfolio and project management best practices. Qualifications - 5+ years of experience in project and/or portfolio management within technology/IT environments. - Demonstrated ability to manage a technology portfolio, including prioritization, dependency and risk management, and benefit/value tracking. - Strong financial and analytical skills for portfolio performance (cost, value, risk, delivery) and resource capacity planning. - Proficiency with portfolio and reporting tools (e.g., a PPM solution such as MS Project/Project Online or equivalent, ClickUp/Azure DevOps, and Power BI/Excel for dashboards). - Solid understanding of project/portfolio governance frameworks and the ability to implement standards across teams. - Excellent communication, facilitation, and stakeholder management skills, including presenting to senior leadership. - High attention to detail with a disciplined approach to data quality and reporting accuracy. - Bachelor’s degree in Business, Information Systems, Engineering, or equivalent practical experience. Benefits - Benefit from cross-cultural collaboration and networking opportunities by being part of FSC global community of 400+ forest stewards. - Benefit from work-life balance with our hybrid working structure. - 30 vacation days yearly. - Regional transportation ticket. - Celebrate together festivals from different cultures. - Once a year in-person get together with the global FSC staff. Company Description The Forest Stewardship Council (FSC) is a globally recognized non-profit organization at the forefront of promoting sustainable forestry. With over 150 million hectares of certified forests and a trusted reputation among NGOs, consumers, and businesses, FSC is leading the way in ensuring the long-term health and resilience of the world’s forests.