Transforming Lives. Building Community Well-Being.
Manager, Provider Performance
Location
North Carolina
Posted
4 days ago
Salary
$67.6K - $90.5K / year
Seniority
Senior
Job Description
Manager, Provider Performance
Trillium Health Resources
• Lead and manage provider network staff, including performance, coaching, and accountability • Direct execution of network development and management activities to support provider performance and value-based care • Monitor provider performance, capacity, and compliance to identify gaps and support network optimization • Lead resolution of provider performance issues, access barriers, and network deficiencies • Oversee provider data accuracy and performance analytics to support reporting, decision making, and value-based care initiatives
Job Requirements
- Associate's degree in Business Administration, Healthcare Administration, Public Health, Data Analytics, or Health Informatics and three (3) years of experience in network management, contracting, data analytics, data management, practice management, or related healthcare operations; OR Bachelor's degree in Business Administration, Healthcare Administration, Public Health, Data Analytics, or Health Informatics and one (1) year of experience in network management, contracting, data analytics, data management, practice management, or related healthcare operations; OR Equivalent combination of education/experience.
- Must have a valid driver’s license.
- Must reside within North Carolina.
- Must be able to travel within catchment as required.
- Preferred: Master’s degree in Business Administration, Healthcare Administration, Public Health, Data Analytics, or Health Informatics.
- Supervision of two (2) or more employees.
- Working knowledge of the Health Care Payment Learning & Action Network (HCP LAN) framework and Alternative Payment Models (APMs).
- Working knowledge of value-based purchasing concepts.
- Certifications: Certified Professional in Healthcare Quality (CPHQ), Lean Six Sigma Green Belt, Project Management Professional (PMP) or an equivalent project management certification will be accepted
Benefits
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan)
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
Role Description We are looking for an enthusiastic, creative and passionate chef to produce standard dishes and enhance the overall dining experience according to Wilderness Safaris standards. - Prepare, cook and present dishes according to minimum standards. - Ensure that meals are ready on time and served at the correct temperature. - Ensure that all food preparation areas and equipment are clean and hygienic before and after use. - Cleaning of all storerooms, ovens and other cooking equipment. - Ensure that only recipes provided are used and no other. - Prepare snacks, cakes and biscuits for the coffee table and for the guides for game drives, ensuring they are ready in time and meet minimum standards. - Reporting on maintenance problems, breakages, fire and health hazards, security risks, accidents, lost and found, shortages and unusual events. - Carry out any other duties as assigned by the supervisor/manager. Qualifications - Three (3) years' experience as a chef. - Certificate in Culinary or level 2 will be an added advantage. - Understanding of simple instructions in English or Afrikaans. - Good interpersonal skills, able to relate well to peers and superiors. - Must be able to read a recipe. - Cooking skills and methods. - Correct preparation of food. - Alternative cooking for vegetarian and other special needs. - Team player. Interests - A passion for wildlife and a commitment to sustainability and conservation. Application Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303.
• Support the coordination of CX services delivery, ensuring smooth day-to-day service operations according to SLAs. • Work closely with Genesys Cloud consultants, engineers, and support teams to track service activities and delivery progress. • Regular review and close cooperation with Customers on Support service status and metrics, being able to lead the communication. • Monitor service requests, tickets, shifts, and operational indicators to ensure timely response and resolution. • Assist in preparing service reports, operational updates, and internal delivery summaries. • Participate in incident coordination and follow-up activities, ensuring proper tracking and communication. • Support the preparation and organization of service review meetings with internal teams and clients. • Maintain and update service documentation, knowledge base articles, and operational procedures. • Collaborate with delivery teams to identify opportunities for service improvements and operational efficiency.
Portfolio Manager
FSC InternationalThe Forest Stewardship Council (FSC) is a globally recognized non-profit organization at the forefront of promoting sustainable forestry. With over 150 million hectares of certified forests and a trusted reputation among NGOs, consumers, and businesses, FSC is leading the way in ensuring the long-term health and resilience of the world’s forests.
Role Description The Portfolio Manager – PMO & IT Governance is responsible for establishing and leading the organization’s Portfolio Management practice, ensuring technology initiatives are strategically aligned, effectively prioritized, and successfully delivered. This is a hands-on role focused on designing and implementing portfolio frameworks, governance, and best practices, while actively managing the portfolio end-to-end. - Define portfolio structures, prioritization criteria, and performance metrics. - Oversee execution, risks, and outcomes. - Enable transparent, data-driven decision-making. - Strengthen governance, support strategic planning and resource prioritization. - Drive continuous improvement of portfolio processes. Main Roles & Responsibilities - Portfolio Performance Management - Monitor and steer portfolio performance across cost, value, risk, and delivery. - Ensure the completeness and currency of project and portfolio reporting. - Validate portfolio-level reporting and notify senior leadership of availability. - Present accurate views of project progress, health, risks, and ongoing challenges. - Manage portfolio and project processes to maximize throughput of selected projects. - Strategic Portfolio Alignment & Prioritization - Align and prioritize the portfolio with organizational strategic objectives. - Support prioritization based on impact, strategic value, and resource availability. - Assist business and technology leaders in articulating and shaping new project ideas (intake). - Forecast future resource capacity and report on current resource utilization. - Cross-Initiative Dependency & Risk Management - Identify, assess, and manage dependencies and risks across initiatives. - Coordinate mitigations and escalations, integrating impacts into portfolio decisions. - PMO Development & Project Governance - Strengthen project management standards, methodologies, and governance across the portfolio. - Establish clear processes for intake, prioritization, reporting, and evaluation. - Provide guidance and support to project managers and ensure consistent documentation and performance tracking. - IT Governance & Decision Support - Support governance for technology investments and project approvals. - Prepare portfolio reports, dashboards, and briefings for leadership decisions. - Facilitate governance meetings and ensure follow-up on decisions and actions. - Contribute to the continuous improvement of governance and strategic planning practices. - Collaboration & Stakeholder Engagement - Work closely with technology leaders, project managers, and business stakeholders to ensure alignment and transparency. - Facilitate cross-functional collaboration between technology teams and business units. - Represent the PMO in steering committees and PMO forums; promote portfolio and project management best practices. Qualifications - 5+ years of experience in project and/or portfolio management within technology/IT environments. - Demonstrated ability to manage a technology portfolio, including prioritization, dependency and risk management, and benefit/value tracking. - Strong financial and analytical skills for portfolio performance (cost, value, risk, delivery) and resource capacity planning. - Proficiency with portfolio and reporting tools (e.g., a PPM solution such as MS Project/Project Online or equivalent, ClickUp/Azure DevOps, and Power BI/Excel for dashboards). - Solid understanding of project/portfolio governance frameworks and the ability to implement standards across teams. - Excellent communication, facilitation, and stakeholder management skills, including presenting to senior leadership. - High attention to detail with a disciplined approach to data quality and reporting accuracy. - Bachelor’s degree in Business, Information Systems, Engineering, or equivalent practical experience. Benefits - Benefit from cross-cultural collaboration and networking opportunities by being part of FSC global community of 400+ forest stewards. - Benefit from work-life balance with our hybrid working structure. - 30 vacation days yearly. - Regional transportation ticket. - Celebrate together festivals from different cultures. - Once a year in-person get together with the global FSC staff. Company Description The Forest Stewardship Council (FSC) is a globally recognized non-profit organization at the forefront of promoting sustainable forestry. With over 150 million hectares of certified forests and a trusted reputation among NGOs, consumers, and businesses, FSC is leading the way in ensuring the long-term health and resilience of the world’s forests.
Client Experience Manager
AO Globe LifeAO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely and focuses on service, leadership development, and long-term career growth.
Role Description AO Globe Life is hiring individuals to support veterans and their families as they explore supplemental benefit options. In this role, you’ll connect with individuals who have requested information about benefit programs, schedule virtual consultations, and help them better understand the options available to them. This fully remote opportunity allows you to make a meaningful impact while building professional experience in a supportive, mission-driven environment. - Connect with veterans and their families who have expressed interest in learning about benefit options - Schedule and conduct virtual consultations via Zoom - Explain available programs in a clear, respectful, and supportive manner - Guide clients through the enrollment process and provide follow-up assistance - Maintain accurate records using secure digital systems - Participate in weekly training sessions and professional development calls Qualifications - Clear, confident communicators comfortable speaking with clients on Zoom - Organized and self-motivated professionals who work well independently - Individuals who enjoy helping others and building meaningful client relationships - Veterans, military spouses, or those passionate about supporting the military community - Tech-comfortable individuals who can navigate digital platforms and tools Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a webcam Benefits - 100% remote work environment with flexible scheduling - Weekly pay via direct deposit - Warm leads provided — no cold calling or prospecting - Full training and licensing support - Monthly and quarterly performance bonuses - Equity opportunities for qualifying team members - Clear advancement paths into leadership roles - Supportive, mentorship-focused team culture Company Description For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to provide supplemental benefits that help protect the financial security of working families across the United States.



