• Support the coordination of CX services delivery, ensuring smooth day-to-day service operations according to SLAs. • Work closely with Genesys Cloud consultants, engineers, and support teams to track service activities and delivery progress. • Regular review and close cooperation with Customers on Support service status and metrics, being able to lead the communication. • Monitor service requests, tickets, shifts, and operational indicators to ensure timely response and resolution. • Assist in preparing service reports, operational updates, and internal delivery summaries. • Participate in incident coordination and follow-up activities, ensuring proper tracking and communication. • Support the preparation and organization of service review meetings with internal teams and clients. • Maintain and update service documentation, knowledge base articles, and operational procedures. • Collaborate with delivery teams to identify opportunities for service improvements and operational efficiency.

Role Description The Portfolio Manager – PMO & IT Governance is responsible for establishing and leading the organization’s Portfolio Management practice, ensuring technology initiatives are strategically aligned, effectively prioritized, and successfully delivered. This is a hands-on role focused on designing and implementing portfolio frameworks, governance, and best practices, while actively managing the portfolio end-to-end. - Define portfolio structures, prioritization criteria, and performance metrics. - Oversee execution, risks, and outcomes. - Enable transparent, data-driven decision-making. - Strengthen governance, support strategic planning and resource prioritization. - Drive continuous improvement of portfolio processes. Main Roles & Responsibilities - Portfolio Performance Management - Monitor and steer portfolio performance across cost, value, risk, and delivery. - Ensure the completeness and currency of project and portfolio reporting. - Validate portfolio-level reporting and notify senior leadership of availability. - Present accurate views of project progress, health, risks, and ongoing challenges. - Manage portfolio and project processes to maximize throughput of selected projects. - Strategic Portfolio Alignment & Prioritization - Align and prioritize the portfolio with organizational strategic objectives. - Support prioritization based on impact, strategic value, and resource availability. - Assist business and technology leaders in articulating and shaping new project ideas (intake). - Forecast future resource capacity and report on current resource utilization. - Cross-Initiative Dependency & Risk Management - Identify, assess, and manage dependencies and risks across initiatives. - Coordinate mitigations and escalations, integrating impacts into portfolio decisions. - PMO Development & Project Governance - Strengthen project management standards, methodologies, and governance across the portfolio. - Establish clear processes for intake, prioritization, reporting, and evaluation. - Provide guidance and support to project managers and ensure consistent documentation and performance tracking. - IT Governance & Decision Support - Support governance for technology investments and project approvals. - Prepare portfolio reports, dashboards, and briefings for leadership decisions. - Facilitate governance meetings and ensure follow-up on decisions and actions. - Contribute to the continuous improvement of governance and strategic planning practices. - Collaboration & Stakeholder Engagement - Work closely with technology leaders, project managers, and business stakeholders to ensure alignment and transparency. - Facilitate cross-functional collaboration between technology teams and business units. - Represent the PMO in steering committees and PMO forums; promote portfolio and project management best practices. Qualifications - 5+ years of experience in project and/or portfolio management within technology/IT environments. - Demonstrated ability to manage a technology portfolio, including prioritization, dependency and risk management, and benefit/value tracking. - Strong financial and analytical skills for portfolio performance (cost, value, risk, delivery) and resource capacity planning. - Proficiency with portfolio and reporting tools (e.g., a PPM solution such as MS Project/Project Online or equivalent, ClickUp/Azure DevOps, and Power BI/Excel for dashboards). - Solid understanding of project/portfolio governance frameworks and the ability to implement standards across teams. - Excellent communication, facilitation, and stakeholder management skills, including presenting to senior leadership. - High attention to detail with a disciplined approach to data quality and reporting accuracy. - Bachelor’s degree in Business, Information Systems, Engineering, or equivalent practical experience. Benefits - Benefit from cross-cultural collaboration and networking opportunities by being part of FSC global community of 400+ forest stewards. - Benefit from work-life balance with our hybrid working structure. - 30 vacation days yearly. - Regional transportation ticket. - Celebrate together festivals from different cultures. - Once a year in-person get together with the global FSC staff. Company Description The Forest Stewardship Council (FSC) is a globally recognized non-profit organization at the forefront of promoting sustainable forestry. With over 150 million hectares of certified forests and a trusted reputation among NGOs, consumers, and businesses, FSC is leading the way in ensuring the long-term health and resilience of the world’s forests.

Role Description AO Globe Life is hiring individuals to support veterans and their families as they explore supplemental benefit options. In this role, you’ll connect with individuals who have requested information about benefit programs, schedule virtual consultations, and help them better understand the options available to them. This fully remote opportunity allows you to make a meaningful impact while building professional experience in a supportive, mission-driven environment. - Connect with veterans and their families who have expressed interest in learning about benefit options - Schedule and conduct virtual consultations via Zoom - Explain available programs in a clear, respectful, and supportive manner - Guide clients through the enrollment process and provide follow-up assistance - Maintain accurate records using secure digital systems - Participate in weekly training sessions and professional development calls Qualifications - Clear, confident communicators comfortable speaking with clients on Zoom - Organized and self-motivated professionals who work well independently - Individuals who enjoy helping others and building meaningful client relationships - Veterans, military spouses, or those passionate about supporting the military community - Tech-comfortable individuals who can navigate digital platforms and tools Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a webcam Benefits - 100% remote work environment with flexible scheduling - Weekly pay via direct deposit - Warm leads provided — no cold calling or prospecting - Full training and licensing support - Monthly and quarterly performance bonuses - Equity opportunities for qualifying team members - Clear advancement paths into leadership roles - Supportive, mentorship-focused team culture Company Description For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to provide supplemental benefits that help protect the financial security of working families across the United States.

Title: Sr Manager, Speaker Bureau Planning - REMOTE Location: United States Job Description: We Are Teva We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together. Our Team, Your Impact The Senior Manager, Speaker Bureau Planning role is responsible for supporting the management and execution of all speaker bureau activities that support Teva Innovative Medicines (IM) in delivering their strategic priorities. The position will partner with Brand Team members across the portfolio to manage speaker bureau activities. This position will also work collaboratively with key functional areas across Teva including Compliance, Legal, Sales Leadership, and other Teva Teams to plan and execute successful speaker bureau activities. This position includes responsibilities in Speaker bureau management, speaker nomination, training planning, and associated compliance-related activities. Key activities led by this position include advancing the function and efficiencies of professional education with the implementation of policies and procedures, while providing direction and support on budgeting, planning, and execution along with the reconciliation of expenses for all events associated Teva’s speaker bureaus across the IM portfolio. Location: This is a field-based/remote position that can sit anywhere in the United States. How You’ll Spend Your Day All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments. - Under the direction of Director of KOL Strategy & Congress Planning, work to build and lead governance processes focused on driving efficiency and appropriate variability in Speaker usage across the entire IM product portfolio. - Under the direction of Director of KOL Strategy & Congress Planning, collaborate in the management of IM-wide speaker identification, nomination, training, and compliance activities in partnership with vendors and Thought Leader Liaison (TLL) organization. - Work with Brand Medical Education teams to coordinate brand led Speaker activities (product theaters, society speaker meetings, national webcasts). - Under the direction of Director of KOL Strategy & Congress Planning, partner with agency vendors to implement tactical plans for speaker related initiatives including speaker bureau management, speaker training and content development meetings. - Collaborate to ensure all IM-wide strategies support individual brand needs. - Manage specific budgets to achieve defined key performance metrics in collaboration with brand teams and other Teva logistics teams. - Deliver and support strategic alignment for all cross-functional execution of professional education activities and events, and budget management including vendor relationships - Engage with members of the business units and functional teams to deliver a high standard of excellence by ensuring consistent, appropriate brand presence, efficiency and harmonies across all professional education activities. - Work directly with iQvia (speaker programs & management agency) to ensure seamless execution of professional education events. - Manage appropriate PARC and EngageMate submissions needed to support speaker bureau related activities. - Monitor and evaluate performance and impact in order to implement and communicate improved actions. Your Skills and Experience Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered. Education/Certification/Experience: - Bachelor’s degree required; Master’s degree preferred - A minimum of 7 years pharmaceutical experience in commercial roles, i.e. Sales, Training, Marketing, Analytics, Patient Services or equivalent required - Demonstrated success in working effectively in complex cross-matrix projects teams - Demonstrated experience in managing multi department budgets, PO processes and Vendor management Skills/Knowledge/Abilities: - Resourceful, decisive and proactive; must be able to manage multiple priorities in a fast-growing environment - Sound judgment, high integrity with ability to maintain strict confidentiality - Demonstrated strong organizational, project management and communication skills - Successful working with cross functional teams - Strong understanding and adherence of compliance rules in the pharmaceutical industry - Motivated and results driven with a curiosity about innovative thinking and developing efficient solutions - Strong project management experience and the ability to manage and coordinate projects with multiple internal stakeholders and vendors on time - Excellent verbal, written, organization and interpersonal skills required. - Versed in MS Office tools including Word, PowerPoint, Excel and Outlook. TRAVEL REQUIREMENTS Approximately 30 - 40% domestic travel throughout the US. Ability to travel to attend meetings at both Teva offices and off-site locations through the US and periodically internationally as required. PHYSICAL REQUIREMENTS: - Use a computer (including participating in face to face video calls/meetings camera) - Sit or stand for extended periods of time - Travel as required, which may include travel by car, train, or plane - Occasionally lift up to 20 pounds - Occasional bending and/or twisting WORKING ENVIRONMENT - May be required to wear personal protective equipment (PPE) as needed on site visits (i.e. safety glasses, hearing protection, gloves, etc.). Salary Range The annual starting salary for this position is between $145,000 - $170,000 annually. Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate. How We’ll Take Care of You We offer a competitive benefits package, including: - Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls. - Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan. - Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays. - Life and Disability Protection: Company paid Life and Disability insurance. - Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more. Already Working @TEVA? Make sure to apply through our internal career site on Twist—your one-stop shop for career development