• Serve as the senior Triage Consultant, providing leadership support, guidance, and assistance with complex and high-risk cases. • Conduct comprehensive assessments of member needs across Employee Assistance Program (EAP) and work-life domains, including childcare, parenting, eldercare, education, legal, financial, employment, emotional well-being, relationships, communication, health and wellness, and short-term problem resolution. • Respond to high-volume telephonic and chat contacts in a 24/7 call center environment while meeting contractual performance standards. • Assess and manage crisis situations, identify high-risk cases, de-escalate effectively, and initiate appropriate referrals and interventions. • Research, coordinate, and provide accurate referrals, resources, and educational materials tailored to members' needs. • Perform follow-up contacts and complete mandated reporting in accordance with legal and program requirements. • Document all interactions thoroughly and accurately in electronic documentation systems in compliance with program guidelines. • Support training and mentorship of other Triage Consultants. • Perform additional duties and special projects as assigned based on business needs.

Title: RN - Call Center Location: IA-Cedar Rapids Work Type: Remote, Full Time Job ID: 182336 Job Description: + Area of Interest: Nursing Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:     - Expect paid time off, parental leave, 401K matching and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities The UnityPoint IntelliCenter nurse is an RN who provides care over the telephone by thoroughly assessing symptoms to identify acuity to disposition caller or patient appropriately utilizing best-practice updated protocols. Protocols are embedded within the eMR to support guidance in appropriate care delivery. Nursing services are provided telephonically and, in some cases, virtually. May include triage, care management, referral management and telehealth support. Must have proficient keyboarding/typing skills and have a technical aptitude to learn new computer software systems quickly. Ability to handle a “call center” environment: work quickly and multi-task, utilizing clinical critical skill thinking while navigating computer software to meet the required turnaround time to support key performance indicators which support patient care delivery and operational costs. We are a 24/7 operation with the bulk of our services provided in the evenings and weekends. Primary Function and Relationship to the Total Organization: My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates. Operations - Performs symptom assessment triage utilizing protocols to guide best practice care delivery and disposition. - Documents call criteria in eMR within a timely manner. - Promotes and educates appropriate callers regarding second level triage and virtual care visits with NP and MDs when appropriate. - Serves as a resource to customers seeking physician referral and community-based resource information. - Provides health information to customers via UnityPoint Health’s approved resources - Maintains strict confidentiality of all employee and customer information - Adhere to all UnityPoint Clinic personnel Policies and Procedures and safety guidelines. - Supports change transformation initiatives - Identifies with shift change requirements as call volume dictates in order to support staffing needs appropriately - Perform other duties as assigned. - Support team efforts in patient care delivery objectives. - Provides assistance with other reasonable related duties as assigned by supervisor or manager. - Ability to handle confidential and sensitive information. - Ability to communicate effectively on the telephone. - Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds. - Ability to handle a “call Center” environment: work quickly and multi-task. - Ability to demonstrate good customer service. - Exhibits discretion and sound judgment in all aspects of the job. Qualifications Qualifications/Experience: - Requires active and unrestricted license to practice nursing in the states of Iowa and Illinois. - Requires a minimum of 1-2 years of clinical nursing experience providing direct patient care or equivalent work experience - 2-3 years preferred - Strong time management and organizational skills - Possesses excellent written and verbal communications. - Proficiency in use of computer applications such as Microsoft Office and electronic health systems. - Requires knowledge of federal healthcare laws and regulations. - Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates. - Excellent academic credentials with a track record of professional accomplishments, which demonstrate superior performance, leadership and vision. - Ability to work as a team member, creating and maintaining effective working relationships. - Ability to understand and apply guidelines, policies and procedures. Education: - Graduate from an accredited nursing program. Bachelors of Science (BSN) preferred - Compliance with Mandatory Child/Adult Abuse Reporting

Role Description The Licensed Practical Nurse (LPN) – Scheduling Coordinator is responsible for overseeing and managing the medical team’s scheduling operations while providing structured team support as needed. This role is primarily operational in focus and ensures optimal staffing coverage, workflow efficiency, and communication across the nursing team. During periods of reduced scheduling demand, this position may assist the Registered Nurse (RN) team with defined support tasks and participate in assigned projects that align with training and competency. - Daily review, management, and maintenance of the medical team schedule. - Forecast staffing needs to ensure appropriate coverage across all platforms. - Ensure coverage during all operational hours and proactively address gaps. - Communicate scheduling expectations clearly and professionally to staff members. - Collaborate with leadership regarding staffing trends, needs, and operational feedback. - Track productivity and responsiveness metrics and report quantitative data to leadership. - Provide routine updates to the Director of Nursing regarding scheduling status. - Provide as-needed updates to the Director of Nursing and HR team regarding scheduling status. - Maintain accurate documentation and scheduling records. - Assist with workflow optimization and operational process improvement initiatives. - Support RN team workflows with structured tasks as assigned. - Communicate patient-reported concerns or changes to an RN for evaluation. - Participate in meetings and ad hoc projects as assigned by leadership. - Participate in quality improvement initiatives. - Assist with data collection, documentation review, and audits. Qualifications - Excellent organizational skills and attention to detail. - Strong verbal and written communication skills. - Strong time management skills with ability to meet deadlines. - Ability to prioritize tasks and manage competing responsibilities. - Ability to work independently while collaborating with a remote team. - Professional demeanor and strong interpersonal skills. - Ability to adapt to new processes and innovations. - Proficiency with Google Suite and/or Microsoft Office Suite (emphasis on Excel/Google Sheets). - Comfort with data analysis and interpretation of operational metrics. - Experience with or willingness to learn data visualization tools such as Looker Studio (or similar reporting platforms). - Ability to analyze scheduling trends, productivity metrics, and staffing data to support operational decision-making. Requirements - Active Licensed Practical Nurse (LPN) license required. - Multi-state/compact required within 30 days of date of hire. - Minimum 2 years of nursing or healthcare experience required. - Experience in healthcare operations, scheduling, or coordination required. - Proficiency with Google Suite and/or Microsoft Office Suite required. - Experience working with reporting dashboards, scheduling analytics, or workforce management data preferred. Physical Requirements This position is fully remote and requires prolonged periods of sitting at a desk and working on a computer.

Title: Patient Services Representative Location: Topeka, Kansas United States Work Type: Onsite, Part Time Job ID: 135818 Job Description: Thrive in a People-First Environment and Make Healthcare Better - Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. - People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. - Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: - The University of Kansas Health System St. Francis Campus, a part of a rich legacy of compassionate care since 1909, now offers 378 licensed beds, a history of innovation, and strong community support. Responsibilities - Demonstrates excellent customer service skills by providing a patient friendly and pleasant admitting process to assure that patient and family needs are met in a timely manner. - Responsible for accurate registration of patient, participating in on-call rotation as assigned, communication of Health Center policies, financial responsibilities, and Patient Rights and Responsibilities according to departmental operating procedures. - Ensures compliance with Joint Commission and EMTALA regulations and other regulatory agencies. - Works under the supervision of the Patient Access Supervisor. Qualifications Job Requirements: - High School Diploma/GED. - One year of experience in office setting customer service-related role. Preferred Qualifications - CHAA (Certified Healthcare Access Associate). - Prior experience in hospital or physician clinic registration and/or scheduling in an ancillary department; insurance eligibility/verification.