• Act as the first point of contact for helpdesk tickets, triaging and resolving issues where possible before escalation • Assign and manage tickets efficiently via the ticketing system (Freshdesk) • Maintain and update Excel reports and manage helpdesk reporting • Maintain accurate hardware and software inventory, including licensing and lifecycle tracking • Source, compare, and procure tech equipment — researching supplier options, comparing specifications and pricing, and identifying cost-effective alternatives • Contact and negotiate with vendors on hardware and software orders, replacements, and support contracts • Evaluate and benchmark supplier quotes, identifying opportunities to reduce costs without compromising on quality • Build and maintain relationships with key vendors and stay up to date on new products and pricing in the market • Promptly address and resolve customer inquiries and issues with professionalism and courtesy

Role Description WellStreet Urgent Care is seeking an experienced and hands-on Application Operations Manager to build and lead our growing Application Operations function within IT Operations Management (ITOM). This is a unique opportunity to help shape a critical operational team supporting healthcare applications that directly impact patient care, security, and employee experience. This is a “player-coach” leadership role ideal for someone who enjoys both strategic leadership and hands-on technical work. You’ll oversee application operations, identity and access management, endpoint policy administration, observability/monitoring, vendor management, and operational support while helping establish scalable processes and standards for future growth. The ideal candidate is highly technical, operationally disciplined, and comfortable working in fast-paced healthcare environments where uptime, security, and compliance are essential. What You’ll Do - Lead and oversee the operational health, performance, reliability, and security of business-critical applications across the organization - Serve as the primary escalation point for application incidents, production issues, and vendor-related system concerns - Manage Microsoft Entra ID (Azure AD) Enterprise Applications, including SSO integrations, application access governance, app registrations, and SCIM provisioning - Design, implement, and maintain Microsoft Intune policies for endpoint compliance, device configuration, application deployment, and security standards - Monitor application performance using observability and monitoring tools, proactively identifying and resolving issues before they impact operations - Build and maintain operational dashboards, runbooks, SOPs, escalation paths, and technical documentation - Coordinate application deployments, release schedules, change management activities, and post-deployment validations - Partner closely with IT, Security, Infrastructure, Help Desk, and business stakeholders to support operational initiatives and continuous improvement efforts - Manage vendor relationships, track SLA performance, and drive accountability for issue resolution and service delivery - Ensure compliance with organizational security standards, HIPAA requirements, and audit readiness related to application access and operational controls - Analyze operational trends and metrics to improve uptime, reduce incident response times, and enhance overall application performance - Help establish scalable operational processes and best practices as the Application Operations function continues to grow Qualifications - 5+ years of experience in IT operations, application support, or systems engineering - 2+ years in a lead or management capacity - Hands-on experience with: - Microsoft Entra ID / Azure AD - SSO integrations (SAML/OIDC) - SCIM provisioning - Microsoft Intune and endpoint management - Application monitoring and observability tools - Experience managing vendors and SLAs - Strong troubleshooting, communication, and organizational skills - Healthcare IT or HIPAA experience strongly preferred Preferred Certifications - Microsoft Certified: Identity and Access Administrator (SC-300) - Microsoft Endpoint Administrator (MD-102) - ITIL v4 Foundation Benefits - This is a unique opportunity to build a function from the ground up within a growing healthcare organization where technology directly impacts patient care and operational excellence. - You’ll have the opportunity to shape processes, influence strategy, and grow alongside the organization. Additional Information - Remote position - Must be comfortable working in a fast-paced, high-growth environment - Occasional travel may be required Company Description At WellStreet Urgent Care, we are committed to delivering exceptional patient and customer care. We value team members who bring positivity, collaboration, accountability, and a passion for service.

Role Description We are looking for a highly capable, commercially minded Freelance Client Delivery & Operations Manager to take ownership of pharmaceutical client accounts and lead the successful delivery of multiple projects simultaneously. - Strong client relationship management - End-to-end project delivery expertise - Operational oversight and problem-solving - Experience working within regulated pharmaceutical environments You will act as the central point of coordination between clients, delivery teams, freelancers, and internal stakeholders — ensuring projects are delivered compliantly, efficiently, on time, and to an exceptional standard. This is not a traditional “account management only” role. It requires someone who is equally comfortable managing stakeholders, overseeing operations, driving delivery, improving processes, and identifying opportunities for account growth and client engagement. Qualifications - Proven experience managing pharmaceutical or healthcare communications projects - Strong background in both client/account management and project delivery - Experience delivering print and digital marketing assets within regulated environments - Working knowledge of ABPI Code requirements - Veeva Vault workflows and approval processes - Experience managing multiple projects and stakeholders simultaneously - Comfortable working independently within a fast-paced remote environment - Strong commercial awareness with the ability to identify account growth opportunities - Excellent organisational, communication, and stakeholder management skills Requirements - Experience working with freelance or distributed delivery teams - Exposure to project management methodologies such as Agile, Waterfall, PRINCE2, or similar - Experience using project management and collaboration tools - Healthcare agency, pharma communications, medical education, or events experience - Degree qualification or equivalent industry experience Personal Attributes - Highly proactive and solutions-focused - Commercially minded and delivery-driven - Confident communicating with senior pharmaceutical stakeholders - Calm under pressure and highly organised - Comfortable owning problems and driving resolutions - Motivated by quality, efficiency, and continuous improvement - Adaptable, hands-on, and capable of thriving in a fast-moving environment Key Responsibilities - Manage and grow assigned pharmaceutical client accounts - Build strong, trusted relationships with stakeholders at all levels - Act as the day-to-day client lead across multiple concurrent projects - Identify opportunities to improve delivery experiences and strengthen client engagement - Handle project escalations, feedback, and issue resolution professionally and proactively - Ensure a consistently high standard of communication and responsiveness - Lead end-to-end delivery of pharmaceutical marketing, communications, education, and event projects - Coordinate cross-functional freelance teams across creative, copy, QA, digital, and events - Build and maintain project plans, timelines, and delivery schedules - Ensure projects are delivered on time, within scope, and to regulatory standards - Manage risks, dependencies, and delivery challenges proactively - Support continuous improvement initiatives across project workflows and operations - Maintain visibility across active projects and account performance - Provide regular delivery updates and status reporting - Support operational efficiencies and scalable delivery processes - Collaborate closely with leadership to ensure smooth project execution - Contribute ideas to improve systems, workflows, client experience, and team effectiveness Working Arrangement - Fully remote, home-based role within the UK - Flexibility required to support project and client delivery needs - Occasional travel may be required for client meetings or workshops Why Join? This is an opportunity to join a growing specialist delivery environment where you will have real ownership, autonomy, and influence across client delivery and operational excellence. You’ll work alongside experienced pharmaceutical delivery specialists on impactful projects for leading healthcare brands, while contributing to the evolution of modern, technology-enabled project delivery practices. What’s on Offer - Flexible remote working environment - Opportunity to grow into greater project ownership - Exposure to multiple projects and delivery teams - Collaborative, fast-paced environment with strong development potential Diversity & Inclusion FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought. We would appreciate your help to enable us to measure the diversity within our recruitment process. Completing this form is voluntary and the information provided will remain anonymous.

• Support the Global Sales and Brand teams in information-gathering and logistics related to travellers before arrival. • Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region. • Support product review and new product development. • Organize all the pre-tour information needed by the travelers: Welcome Letters/Welcome Packages, checking Good to Go, boarding passes, reconfirmation of services… in the case they can not be performed by the CEO (Tour Leader) or there is no CEO associated with the tour. • Monitoring of incident reports as they come in, communicating with the Reservation and CEO Supervisors as necessary to determine if follow up is needed, and communicating with appropriate individuals to assist in issue resolution. • Coordinate with the Regional Operations Leadership team regarding last minute changes, and keep the CEO’s and providers informed. • Through a deep knowledge of the region, assist the reservation Team with solutions when new alternatives are needed to ensure a trip can run according to its itinerary. • Support the Customer Solutions team for on-tour and post-tour issues, investigating, collaborating and communicating with the stakeholders to manage situations as effectively as possible and bring them to resolution. • Assist with validations to facilitate vendor reservations in coordination with the reservations team. This includes on-tour and post tour changes where modifications to the system are needed so that invoices match the system when received. • Assessment and communication of cancellation fees to Base Camp Ops. • Will generally require collaboration with the buying team and negotiation with suppliers. • In case of emergency, you might be required to assist outside of regular work hours. • To contribute to G Adventures performance by displaying a positive, enthusiastic attitude and showing support and involvement in G Adventures initiatives and activities