Pickle logo
Pickle

FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought.

Freelance Client Delivery & Operations Manager

OperationsOperationsContractRemoteLeadTeam 2-10

Location

United Kingdom

Posted

9 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Freelance Client Delivery & Operations Manager

Pickle

Role Description We are looking for a highly capable, commercially minded Freelance Client Delivery & Operations Manager to take ownership of pharmaceutical client accounts and lead the successful delivery of multiple projects simultaneously. - Strong client relationship management - End-to-end project delivery expertise - Operational oversight and problem-solving - Experience working within regulated pharmaceutical environments You will act as the central point of coordination between clients, delivery teams, freelancers, and internal stakeholders — ensuring projects are delivered compliantly, efficiently, on time, and to an exceptional standard. This is not a traditional “account management only” role. It requires someone who is equally comfortable managing stakeholders, overseeing operations, driving delivery, improving processes, and identifying opportunities for account growth and client engagement. Qualifications - Proven experience managing pharmaceutical or healthcare communications projects - Strong background in both client/account management and project delivery - Experience delivering print and digital marketing assets within regulated environments - Working knowledge of ABPI Code requirements - Veeva Vault workflows and approval processes - Experience managing multiple projects and stakeholders simultaneously - Comfortable working independently within a fast-paced remote environment - Strong commercial awareness with the ability to identify account growth opportunities - Excellent organisational, communication, and stakeholder management skills Requirements - Experience working with freelance or distributed delivery teams - Exposure to project management methodologies such as Agile, Waterfall, PRINCE2, or similar - Experience using project management and collaboration tools - Healthcare agency, pharma communications, medical education, or events experience - Degree qualification or equivalent industry experience Personal Attributes - Highly proactive and solutions-focused - Commercially minded and delivery-driven - Confident communicating with senior pharmaceutical stakeholders - Calm under pressure and highly organised - Comfortable owning problems and driving resolutions - Motivated by quality, efficiency, and continuous improvement - Adaptable, hands-on, and capable of thriving in a fast-moving environment Key Responsibilities - Manage and grow assigned pharmaceutical client accounts - Build strong, trusted relationships with stakeholders at all levels - Act as the day-to-day client lead across multiple concurrent projects - Identify opportunities to improve delivery experiences and strengthen client engagement - Handle project escalations, feedback, and issue resolution professionally and proactively - Ensure a consistently high standard of communication and responsiveness - Lead end-to-end delivery of pharmaceutical marketing, communications, education, and event projects - Coordinate cross-functional freelance teams across creative, copy, QA, digital, and events - Build and maintain project plans, timelines, and delivery schedules - Ensure projects are delivered on time, within scope, and to regulatory standards - Manage risks, dependencies, and delivery challenges proactively - Support continuous improvement initiatives across project workflows and operations - Maintain visibility across active projects and account performance - Provide regular delivery updates and status reporting - Support operational efficiencies and scalable delivery processes - Collaborate closely with leadership to ensure smooth project execution - Contribute ideas to improve systems, workflows, client experience, and team effectiveness Working Arrangement - Fully remote, home-based role within the UK - Flexibility required to support project and client delivery needs - Occasional travel may be required for client meetings or workshops Why Join? This is an opportunity to join a growing specialist delivery environment where you will have real ownership, autonomy, and influence across client delivery and operational excellence. You’ll work alongside experienced pharmaceutical delivery specialists on impactful projects for leading healthcare brands, while contributing to the evolution of modern, technology-enabled project delivery practices. What’s on Offer - Flexible remote working environment - Opportunity to grow into greater project ownership - Exposure to multiple projects and delivery teams - Collaborative, fast-paced environment with strong development potential Diversity & Inclusion FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought. We would appreciate your help to enable us to measure the diversity within our recruitment process. Completing this form is voluntary and the information provided will remain anonymous.

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