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Customer Support Specialist
Location
Turkey
Posted
16 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Support Specialist
GoStudent
Role Description Du suchst mehr als nur einen Job? Dann bist du bei uns genau richtig! Bei GoStudent gestaltest du die Bildung von Schüler:innen und den Erwachsenen von morgen! Wir suchen jetzt eine:n engagierte:n Customer Support Specialist, der/die unsere physischen Lernzentren in Deutschland unterstützt. - Standort: Istanbul (hybrid) oder Türkei (remote) - Ausmaß: Vollzeit Deine Rolle auf unser Mission: - Beraten & überzeugen: Du berätst Eltern und Schüler:innen, empfiehlst die passenden Lernlösungen und vereinbarst Termine mit unseren Nachhilfezentren in Deutschland. - Inbound & Outbound Calls: Du bearbeitest eingehende Anrufe von neuen und bestehenden Kund:innen und führst bei Bedarf auch aktive Anrufe durch. - Leads konvertieren: Du begeisterst Familien für unsere Nachhilfe-Angebote und wandelst ihr Interesse erfolgreich in gebuchte Termine um. - Bestehende Kund:innen unterstützen: Du beantwortest Anfragen und gehst auf Wünsche unserer Kund:innen ein. - Administrative Aufgaben: Du pflegst Kundendaten, führst Follow-ups durch und sorgst für reibungslose Abläufe. Deine Wirkung wird gemessen an: - Conversion Rate: Wie viele potenzielle Neukund:innen Du in Termine verwandelst. - Appointment Arrival Rate: Sicherstellen, dass gebuchte Kund:innen auch zu den vereinbarten Terminen erscheinen. - Exzellenter Kundenservice: Effektives Handling von Inbound- und Outbound-Calls in Einklang mit den Teamzielen. Qualifications - Deutsch auf Muttersprachenniveau – Du kommunizierst sicher mit deutschsprachigen Eltern und Schüler:innen und kannst sie für unser Angebot begeistern. - Sales-Mindset & Eigeninitiative – Du liebst es, Menschen zu überzeugen, setzt dir ehrgeizige Ziele und trägst aktiv zum Teamerfolg bei. - Kommunikationsstärke – Du überzeugst, hörst genau zu, findest Lösungen und schaffst es, Vertrauen aufzubauen. - Erfahrung – Idealerweise bringst du erste Erfahrungen im Kundenservice, Telesales oder in Call Centern mit (kein Muss). - Organisationstalent – Du jonglierst mühelos zwischen Calls, Admin-Aufgaben und Follow-ups und achtest auf Details. - Zielorientierung – Du arbeitest gern mit KPIs und hast Freude daran, deine Erfolge zu feiern. Benefits - Flexibel arbeiten – Standort Türkei: Entscheide dich für Remote oder für unser Büro in Istanbul. - Wir wachsen zusammen – Wachse mit klaren Entwicklungspfaden und unserem Spark! Growth & Development Programm. Erhalte Zugang zu tausenden Kursen auf LinkedIn Learning, unserem Spark! Mentorship-Programm und monatlichen Learning Sessions. - Work Smart, Play Hard – Freue dich auf regelmäßige Team- und Office-Events, feiere Erfolge gemeinsam und erlebe eine unterstützende, motivierende Atmosphäre. Company Description Unser Bekenntnis zu Offenheit: Wir schätzen deine einzigartigen Fähigkeiten und deine Leidenschaft. Wir stellen nicht nach Alter, Geschlecht, Nationalität oder politischer Meinung ein – bei uns zählen dein Talent und deine Motivation. Selbst wenn du ein Einhorn bist – genau wie GoStudent: Glaubst du daran, einen positiven Einfluss zu haben? Dann bewirb dich, auch wenn du nicht alle Anforderungen erfüllst. Vielfalt macht uns kreativer, innovativer und stärker. Möchtest du mehr erfahren? Dann besuche unsere Karriereseite unter „Wer wir sind“! Bist du bereit, mit uns Bildung neu zu denken, dich in einem ambitionierten Team weiterzuentwickeln und einen echten Impact zu haben – dann bewirb dich jetzt! 🚀 Bitte lade deinen Lebenslauf im PDF-Format hoch, vorzugsweise auf Englisch, da das DOC-Format möglicherweise nicht unterstützt wird.
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