• Responsible for follow-up on outstanding claims with insurance companies through portals and phone calls. • Research and resolve incorrectly processed claims. • Determine root causes and establish trends across payors and/or sites. • Utilize reconsiderations and appeals to accurately fight denied or underpaid claims. • Understand other aspects of revenue cycle management (such as benefits, authorizations, billing) to identify any front-end errors and take steps to correct as needed. • Perform core tasks and claim follow-up efficiently; meet production goals, quality standards, and team goals and partner with leadership to deliver overall strong results. • Respond to all insurance and claim related correspondence timely. • Perform other duties as assigned by supervisor.

Role Description The Patient Collections Research Specialist is primarily responsible for gathering and entering necessary information and demographics required for payment of EMS claims and entering that information into patients' files. High attention to detail, accuracy, and the ability to handle a heavy workload on deadlines is required. - Research, gather, and update patient demographic and supporting information required for EMS claim resolution and payment - Develop a working knowledge of Digitech’s internal departments and workflows to understand how each function contributes to successful claim outcomes - Collaborate with internal teams such as billing, collections, and quality to resolve account discrepancies and missing information - Communicate with external parties—including hospitals, insurance carriers, attorneys, and patients—to obtain or verify required documentation and details - Perform detailed research using hospital systems, payer portals, and public or proprietary databases to locate and validate patient information - Accurately document findings and updates in patient accounts, ensuring records are complete, up to date, and compliant with HIPAA requirements - Manage correspondence through mail and email in a professional and courteous manner - Maintain productivity and accuracy while handling a high volume of research tasks and meeting defined deadlines - Additional job duties as assigned Qualifications - High School Diploma or equivalent - Strong ability to multi-task and manage competing priorities - Collaborative team player who works effectively across departments - Professional and courteous phone presence when outreach is required - Ability to remain calm, organized, and composed in a deadline-driven environment - Solid computer proficiency; comfortable working with dual monitors and multiple systems - Demonstrated attention to detail with strong follow-through and accuracy - Previous experience interacting with the public or handling sensitive information is helpful - Reliable, punctual, and accountable for individual work quality and outcomes - Quick learner who is comfortable asking questions and seeking clarification to ensure accuracy and compliance - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment Benefits - Competitive salary, commensurate with experience - Comprehensive benefits package, including 401(k) Plan

Role Description Join a team that is passionate about making healthcare work better for patients and providers. As a Collections Specialist, you will improve reimbursement outcomes, resolve billing challenges, and strengthen patient accounts. Your work helps ensure accurate claims, faster payments, and better access to care. We value curiosity, teamwork, and continuous growth. Hours: Monday-Friday, 8:00am-4:30pm or 8:30am-5:00pm ET Responsibilities (What You’ll Achieve) - Drive timely and accurate reimbursement through billing and collections - Investigate denials, identify root causes, and resolve issues - Submit payer appeals within deadlines and improve approval rates - Analyze accounts receivable and reduce payment delays - Partner with payers, patients, and teams to resolve balances - Document all activities, adjustments, and updates clearly - Review claims to confirm correct reimbursement - Correct and reprocess claims to optimize payment - Interpret EOBs to guide next steps - Improve processes to reduce denials - Meet quality and productivity goals Qualifications - High school diploma or equivalent - 1+ years of experience in a clerical/administrative/customer service role - Strong customer service skills - Problem-solving and critical thinking skills - Clear communication skills - Strong attention to detail - Microsoft 365 proficiency - Ability to work independently and on a team Requirements - 2+ years of medical billing or collections experience - Strong understanding of billing workflows - Experience in home infusion or specialty pharmacy - Knowledge of ICD-10, CPT, HCPCS - Medicare billing knowledge - Experience reviewing payer contracts - Familiarity with reimbursement guidelines - Experience with HCN360 or CPR+ Benefits - Hourly rate of 17.75 - 26 USD, depending on relevant factors - Eligible to participate in an annual bonus plan - Comprehensive health-related benefits including medical, vision, and dental - Well-being and behavioral health programs - 401(k) plan - Company paid life insurance - Tuition reimbursement - A minimum of 18 days of paid time off per year and paid holidays

Role Description As a Collections Specialist, you will be responsible for persistently following up with insurance companies and adjusters to ensure timely payment for services rendered. This role is central to maintaining healthy cash flow, resolving invoice-related issues, and supporting operational efficiency through accurate communication and account management. This is an ideal opportunity for a highly organized and motivated professional who is comfortable handling outbound communication, navigating payment disputes, and managing multiple follow-up activities in a fully remote environment. - Follow up with insurance companies and adjusters regarding outstanding payments - Resolve invoice-related inquiries and payment disputes in a professional manner - Maintain detailed and accurate communication records within CRM systems - Collaborate with internal departments to ensure invoices are processed correctly - Handle minor escalations and assist in resolving billing discrepancies - Manage multiple accounts and follow-up schedules efficiently - Communicate consistently with clients, carriers, and team members to ensure timely resolution - Support overall collections performance and operational goals Qualifications - Previous experience as an insurance adjuster and/or collections professional required - Strong negotiation and conflict resolution skills - Highly organized with the ability to manage multiple priorities and follow-ups - Comfortable making outbound calls and persistently pursuing payment resolution - Proficiency with CRM software, invoicing systems, and Google Office Suite - Ability to work independently while collaborating effectively within a remote team environment Benefits - Competitive base salary of $50,000 annually - Monthly performance bonus program offering an additional $3–$5+ per hour for top performers - 100% remote opportunity for authorized U.S. workers - Monday–Friday schedule (8:00 AM – 5:00 PM PST) with flexibility - Paid benefits and vacation time - Supportive and collaborative team culture - Professional development and long-term growth opportunities - Opportunity to work directly with insurance carriers and industry professionals Company Description The Testing Agency is a fast-growing home services support organization focused on delivering operational excellence and client service solutions. The company partners with customers, insurance providers, and internal teams to streamline billing, payment processing, and service coordination while maintaining a strong culture of accountability, communication, and professional growth.