• Create requests/tickets from standardized HR-generated reports or approved intake lists (e.g., new hires, changes, terminations, access adjustments). • Perform initial triage: confirm assignment group/queue, categorize request type, and route to the correct operational owner. • Act as a centralized escalation contact for the IAM/Provisioning team: respond to escalation inquiries with ticket status, documented blockers, and next steps. • Maintain a simple tracker/report view to support daily/weekly operational updates. • Follow IT support standards, procedures, and documentation expectations; identify recurring issues, missing data patterns, or workflow gaps and share improvement recommendations to leadership.

Role Description As an Inbound Sales Analyst at Kora, you will be responsible for onboarding merchants, expanding our clientele, and identifying new opportunities in order to generate revenue, improve profitability, and help our business grow. We are looking for a talented and competitive inbound sales representative who thrives in a fast-paced sales cycle environment. You will also be responsible for identifying new business prospects and selling our products to them. In this role, you will maintain relationships with current clients and build and maintain relationships with new clients. Here are a couple of things you'll be doing: - Daily review of all inbound leads. - Engaging inbound leads through phone calls, emails, and other communication channels. - Following up with compliance for the review of merchants’ KYC documents. - Onboarding 80% of qualified inbound leads. - Work with other teammates in the sales team to ensure organizational growth. - Work closely with the Product, Merchant Success, and Operations teams. Qualifications - A minimum of 2 years experience as a Telesales agent, Business Development Associate, Sales analyst, or similar role experience in a fast-paced B2B payment infrastructure environment, financial services, or banking industry. - Experience in upselling to existing customers. - Proven inside sales experience. - Track record of over-achieving quota. - Strong phone presence and experience dialing dozens of calls per day. - Proficient with corporate productivity and web presentation tools. - Experience working with Salesforce.com or similar CRM. - Excellent verbal and written communication skills. - Strong listening and presentation skills. - Ability to multi-task, prioritize, and manage time effectively. - Interpersonal skills for building and developing relationships with clients and an ability to influence stakeholders. - Excellent written and verbal communication skills. - Ability to sell water to a drowning man! Interview Process Below is the interview process you can expect for this role. It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all! We expect the interview process to take a maximum of 3 weeks and an average of 2.5 hours in total. Please note that the interview is virtual. - 👋 Introduction Stage - we have initial conversations to get acquainted with you and overall experience. - [15m] Recruiter Screen - Abayomi Ishmael - Feedback from the Recruiter (Abayomi Ishmael) - 🧑‍💻 [60m] Team Interview Stage (Sales Team) - We proceed to explore your professional background in greater detail and facilitate introductions to team members, including those from various cross-functional areas. - [60m] Cultural Fit Interview (Our Core Values) - At this stage, you'll engage in a conversation with the CEO, Kora's COO, the Head of People and Culture, and the head of the team you’re being considered for. The aim is to understand you better and assess the alignment of your beliefs and values with Kora's distinctive culture. We'd like to emphasize that there are no right or wrong answers expected. However, we encourage you to maintain a positive attitude during this session. Please note that you are welcome to ask questions and inquire during this process. We assure you of complete transparency throughout the interview process. Working Hours Given that we are an all-remote company and hire almost anywhere in the world, we don’t have a location requirement for this role. However, your working hours must coincide with 9:00 am - 5:00 pm WAT for at least 40 hours/week. Benefits - Health insurance - Sponsored and tailored training - Paid parental leave - Paid time-off - Flexible work style - Annual performance bonus - Low-interest loans - Group Life Insurance - Access to up to four therapy sessions monthly - Day off on your birthday 🎂 🎁 🎉 - Employee interest groups that provide supportive communities within Kora - Great company culture and the opportunity to work with a highly collaborative team building something great! Note: We recognise imposter syndrome is real - any candidate who does not perfectly fit every characteristic of this role is still strongly encouraged to apply.

• Own end-to-end billing operations for a global customer base, managing complex subscription scenarios including multi-year deals, mid-term amendments, upgrades, downgrades, credits, and custom billing structures, leveraging AI tooling to detect anomalies, reduce manual intervention, and scale with confidence. • Investigate and resolve billing discrepancies, invoicing errors, and escalated issues with a high degree of accuracy and urgency whilst using AI-assisted diagnostics to identify patterns and root causes faster. • Manage renewals, adjustments, and amendments in Zuora, ensuring all billing actions are executed correctly and in alignment with contract terms. • Serve as the billing team's go-to resource for edge cases and non-standard scenarios that require sound judgment and creative problem-solving. • Act as a senior point of contact for customers on billing-related inquiries, delivering clear, professional, and empathetic communication. Use AI-assisted drafting tools to improve response speed and quality while keeping a human lens on every interaction. • Partner with Customer Success and Support teams to resolve billing issues efficiently and ensure a positive customer experience. • Represent the billing function externally with confidence and a solutions-oriented approach. • Review customer agreements and order forms to ensure billing setup accurately reflects negotiated terms, pricing structures, and any custom provisions by applying AI-assisted contract review tools to accelerate intake and flag inconsistencies before they reach billing. • Advise internal stakeholders on how contract terms translate into billing and revenue recognition implications. • Collaborate with Legal, Sales, and Finance on billing-related contract language and escalations as needed. • Apply foundational knowledge of ASC 606 and SaaS revenue recognition principles to support accurate revenue reporting. • Assist the Accounting team with month-end close activities, including revenue-related reconciliations and journal entry support tied to billing. Using AI tools to accelerate reconciliation checks and surface variances that require human review. • Partner with Revenue Accounting to ensure billing data in Zuora is structured in a way that supports clean, auditable revenue recognition. • Flag and escalate billing scenarios with complex revenue recognition implications for proper treatment. • Own the end-to-end collections process, monitoring aging balances and prioritizing outreach on overdue accounts, partnering with the GTM teams and Finance to resolve outstanding invoices and using AI-assisted tools to flag at-risk accounts and streamline follow-up. • Maintain accurate AR reporting and support month-end close by reconciling cash receipts and applying payments in Zuora, surfacing DSO trends and collection risk to Finance leadership and driving ongoing improvements to collections efficiency. • Serve as the internal subject matter expert on Zuora, owning configuration, troubleshooting, and optimization of billing workflows within the platform, including identifying where AI capabilities within Zuora can reduce manual steps and improve data integrity. • Maintain accurate subscription records, product catalog entries, and billing rules in Zuora. • Partner with RevOps and Finance on Zuora-related projects, upgrades, and integrations. • As Karbon scales, this role is expected to be an active driver of AI adoption within billing and revenue operations: testing tools, surfacing use cases, and helping define how automation improves the function. • Use AI-powered tooling to streamline billing workflows, including anomaly detection in invoicing, automated reconciliation checks, and intelligent flagging of discrepancies before they escalate to customers or impact close. • Apply AI capabilities within Zuora and connected systems to reduce manual intervention in complex billing scenarios, accelerate invoice processing, and improve accuracy across the subscription lifecycle. • Leverage AI-assisted tools to improve the speed and quality of customer communications, contract reviews, and internal SOPs, while maintaining the judgment to know when human review is essential. • Partner with Revenue Accounting to explore AI applications in revenue recognition, including automated recognition schedules, variance flagging, and generating audit-ready documentation tied to billing data. • Contribute to the finance team's AI adoption by testing new tools, documenting billing-specific use cases, and sharing learnings acting as the billing SME who helps define where automation adds the most value. • Maintain a human-in-the-loop mindset: validate AI-generated outputs before they inform customer decisions or financial reporting, and escalate edge cases that require human judgment. • Demonstrate a strong ability to navigate interconnected systems (Zuora, Salesforce, and related tools) to diagnose issues and engineer scalable solutions. • Proactively identify gaps in billing and revenue processes and lead or contribute to continuous improvement initiatives, with a particular focus on where AI automation can eliminate low-value manual work and create capacity for higher-order problem-solving. • Document workflows, edge cases, and standard operating procedures to support team scalability and knowledge sharing, using AI-assisted tools to draft, maintain, and improve documentation at pace. • Work closely with Sales, Finance, Accounting, Revenue Operations, and Customer Success to ensure seamless billing execution and alignment on revenue matters. • Provide billing and systems guidance to internal stakeholders as the team scales, including educating cross-functional partners on how AI tools are changing billing and revenue operations.

Title: Financial Analyst Location: AZ-Tucson Remote, USA Job Description: Part-time Clearance Requirement: None Company Description Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. Job Description *This position is contingent upon award of contract* SOSi is seeking a Financial Analyst to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities. Essential Job Duties: - Track program financials, budgets, and funding streams, ensuring alignment with DoD financial planning cycles and interagency funding sources. - Conduct financial performance reviews, ensuring cost efficiency and optimal resource allocation. - Submit a quarterly Financial Oversight & Budget Utilization Report, providing insights on expenditures, budgetary adjustments, and funding efficiency. Qualifications - Bachelor's degree in Risk Management, Information Security, or a related field, OR Five (5) years of equivalent experience in risk and compliance analysis. - Knowledge and capability to assess programmatic risks, ensure compliance with DoD governance frameworks, and develop mitigation strategies. - Proficient in risk assessment methodologies, compliance audits, and regulatory requirements, including DoD RMF, NIST 800-53, and FedRAMP. - Strong analytical and documentation skills. - Demonstrated experience in conducting risk assessments, implementing mitigation strategies, and ensuring adherence to federal security and compliance mandates. - Experience with DoD cybersecurity policies, security control implementation, and program governance audits is required. Preferred Qualifications: - Certifications include Lean Six, PMP, CRISC, CISM, or CISSP. Additional Information Working Conditions - Off-site/Remote Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.