Title: Customer Service Representative - Remote in Oklahoma City Location: Oklahoma City United States Job Description: Description & Requirements Maximus is currently hiring Customer Service Representatives to join our team in Oklahoma! This position is responsible for supporting our project with the Oklahoma SoonerCare Program by providing customer care and enrollment services via telephone, IVR and web based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. We are currently hiring to fill Full-Time positions where workers will have the choice to work onsite or remotely from the comfort of their home. This class is scheduled to start on Thursday, July 2, 2026. To be eligible for this position, you must reside in or within 40 miles of Oklahoma City. Why Maximus? - ️Work/Life Balance Support - Flexibility tailored to your needs! - Competitive Compensation - Quarterly bonuses based on performance - ️Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - ️Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities: Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. Additional Minimum Requirements: - Must be able to pass all pre-employment screenings, including a background check - Must have a HS Diploma or GED/equivalent - Must live in Oklahoma City area (No more than 1 hour away or no more than 40 miles away from the site) - Customer service experience preferred - Call Center service experience preferred Home Office Requirements: - Reliable, high-speed internet service - Minimum 40 Mbps download speeds - Must be a traditional, wired high-speed connection such as cable or fiber - Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible - Must be able to connect your computer directly to your modem or router via ethernet cable, WiFi connections are not allowed - Quiet and distraction-free workspace EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Title: Contact Center Customer Care Associate Location: W Henrietta United States Job Description: At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: About the role Embrace a fulfilling journey of professional development within a dynamic and fast-paced production environment as a Contact Center Customer Care Associate with Cotality. As the welcoming face of our company, you exhibit professionalism in every customer interaction, prioritizing their satisfaction above all. Location: Our office is located a t 4545 E River Rd Ste 220, W Henrietta, NY 14586 . Candidates should live within a commutable distance to this site. Training: New hires receive 4 weeks of training, often administered via a virtual classroom, but instructor led. This will also include on-the-job training and call shadowing. For training, this role will be on site Monday-Thursday, with the option of working remotely on Fridays. The hours of training are Monday - Friday, 9:00am - 6:00pm. Schedule: This center is open from 7:50am-9:00pm Central Monday - Friday. Post training, employees can exercise a hybrid work model, with 1 day onsite (Thursday) and 4 days working remotely, based on individual performance. This model could change based on business needs. At Week 7 and after, employees could be assigned a schedule which could include coming in earlier than 8:00am, or working later than 5:00pm, but still within center hours of operation. Adherence to working these hours is required, no exceptions. What you will be doing: - Successfully manage inbound call inquiries (approximately 22-25 per day) on behalf of a Cotality client regarding mortgage escrow and tax questions - Identify customers' needs, research using various systems (sometimes up to 10 different portals), utilize tools to interpret and analyze data, to provide accurate solutions and guidance, educate customers - Actively and accurately documents discussions of inquiries and leverage internal tools/processes for next-level resolution needs - Leverage and master the use of multiple contact center management systems/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) - Consistently meet or exceed individual production metrics and quality KPIs, some of which may be required by client contractual service levels - Act in a professional and appropriate manner always, and adhere to a strict schedule, meeting attendance guidelines Job Qualifications: Basic Qualifications: - High school diploma, GED or equivalent - 1+ years of experience in a customer service/customer support role - 1+ years of Tech proficiency with MS Office, with heavy use of MS Teams, or Google Suite and a client management system - Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail - Must successfully meet or exceed personal KPIs, adhere to schedule/attendance and meet required deliverables/deadlines Preferred Qualifications: - A bachelor's or associate degree - Tax/banking/mortgage/real estate industry servicing experience - Contact Center experience - Hands-on tech proficiency in contact center/ workforce engagement management agent software to retrieve, query, update systems using multiple screens simultaneously, preferably Cisco Finesse, Calabrio #LI-Hybrid Application Window: This opportunity is expected to remain posted through the date identified below, subject to business needs. Thrive with Cotality At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life. Highlights, depending on role classification, include: - Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off. - Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. - Health: Multiple medical plan options with mental health and wellness support offerings. - Retirement: 401(k) with company match and vesting after one year. - Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250. - Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more! Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. Cotality is fully committed to a work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

• Asesores de Atención al Cliente para modalidad 100% remota • Manejo de consultas y reclamos de los clientes • Coordinar con otros departamentos según sea necesario

• Performs customer scheduling functions via high-volume customer phone calls, emails, and online scheduling requests. • Communicates with team members regarding schedule additions/changes • Communicates with hospital staff and/or doctors regarding schedule additions/changes • Enters and updates work orders within an online scheduling system • Updates customer notes in CRM system • Conducts confirmation calls