• Elicit, document, and validate requirements with stakeholders using user stories, acceptance criteria, use cases, and process flows. • Create, refine, and manage user stories, tasks, and bugs in Azure DevOps; update sprint boards and track acceptance criteria. • Learn to support requirements workshops with guidance from senior BAs. • Map current-state and future-state business processes and maintain team-standard process documentation. • Apply basic SQL, Python, or JavaScript to explore automation opportunities and prototype lightweight solutions. • Gather, clean, and analyze data to support project decisions and visualize findings for stakeholders. • Assist in writing and executing user acceptance test (UAT) scripts and log defects with clear reproduction steps in Azure DevOps. • Prepare status updates, meeting notes, and presentation materials for technical and non-technical audiences. • Maintain requirement documents, test artifacts, and process maps so work is auditable and shareable. • Participate actively in sprint ceremonies, flag blockers, and help drive retrospective action items.

• Lead stakeholder discovery: interviews, JAD workshops, and observations to elicit, document, and validate requirements. • Decompose epics into user stories, define acceptance criteria, and maintain sprint-ready backlog in Azure DevOps. • Design UAT strategy, author test scripts, coordinate business testers, log and triage defects in ADO, and own UAT sign-off. • Identify AI, machine learning, and automation opportunities (Now Assist/GenAI, Power Automate) and build structured business cases with ROI. • Map current-state and future-state processes, perform gap and root cause analysis, and recommend implementable solutions. • Analyze and cleanse data to support decisions; produce interpretable visualizations and present findings to stakeholders. • Bridge functional requirements and platform capabilities for ServiceNow, Power Platform, and .NET/web applications to define configuration vs. development decisions. • Challenge requirements when feasibility, scalability, platform fit, or business value is unclear. • Manage sponsors, product owners, and cross-region stakeholders; surface risks, communicate tradeoffs, and control scope. • Produce enterprise-standard documentation: requirement specs, process maps, data flow diagrams, user story libraries, and runbooks. • Mentor junior BAs and interns; review deliverables and enforce ADO hygiene and documentation standards. • Create documentation that is clear, reusable, and understandable by people outside the original discussion.

Role Description The Regional Business Leader, Dermatology is an enterprise thinker. Through regular face-to-face in-field interactions, the Regional Business Leader mentors their team to work cross-functionally with Healthcare Providers and Key Accounts to identify shared priorities, deliver clinical value and provide Takeda resource messaging in a patient-centered approach thereby establishing Takeda as a preferred partner. The Regional Business Leader instils a culture of high-performance, accountability and compliant behavior that encourages and motivates their team to complete the brand strategy and tactics. The Regional Business Leader is expected to take ownership and accountability for implementing company priorities, ultimately maximizing sales results. With a new product launch in a developing therapeutic area for Takeda, strong execution and building our Company’s reputation will be essential to success. The Regional Business Leader will be responsible for hiring, leading, and developing a new team of representatives that can meet and exceed expectations. How you will contribute: - Recruit, develop, retain, mentor, and lead a diverse team of individuals to successfully deliver on strategic sales objectives and establish a cadence of accountability for the team, communicating, and supervising KPIs and engaging all levels of performance on the team. - Models the way for all direct reports by encouraging a shared vision, communicating clear expectations, promoting an environment of accountability, enabling others to act, and optimizing or advancing processes by challenging the status quo. - Develop, implement, and cultivate a customer-centric business plan in collaboration with both customer engagement and cross-functional partners to optimize customer experience and product demand. - Embed a hard-working, customer-centric culture where teams are engaged business owners that take effective results-oriented action. The Regional Business Leader champions an environment where team members are encouraged to speak up, solve problems, collaborate, compliantly experiment, and fail forward. - Develops and implements market based business strategies that achieves sales objectives, maximizes exposure and opportunities for company products. Develops business plans through analyzing data, conducting account analysis and evaluating market data. - Proactively evaluates business opportunities and strategies providing recommendations and solutions to business challenges to RSD and district sales team. - Implement sales and marketing programs to support Takeda’s plans for U.S. growth in assigned district. - Holds self and all on team accountable for achieving sales and Takeda objectives and goals. - Ensure full and complete compliance of all selling activities within the area of responsibility to the standards of all State and Federal regulations. - Provide strategic input to Marketing personnel for development and continued evolution of the marketing plan. - Establish productive business relationships with key local, regional and National Key Opinion Leaders (KOLs) within the geographical coverage area and assigned therapeutic areas. KOL’s include health system, group practice and network as well as prescriber thought leaders and decision makers. - Takes initiative in developing professional working relationships with internal business partners and serves as liaison with other functions, as well as other sales and marketing personnel. - Work with Regional and National Account Managers to stay up to date on managed market issues in district and implement initiatives to maximize sales. Works collaboratively with Manage Markets partners to achieve shared sales and product access objectives. Qualifications - Required: Bachelor’s degree – BS/BA - Minimum of 5 years of management level experience in the pharmaceutical, immunology, biologic/biotech, or medical device industries which may include district management, specialty account management, marketing management, and/or product management experience or the equivalent. - Prior experience as a pharmaceutical sales representative with proven track record of success in all respects of selling, selling techniques and understanding of the healthcare industry. - Demonstrated business and strategic planning skills to identify unique selling opportunities and adaptability to changing market conditions. - Demonstrated ability to coach, delegate, and motivate a sales team providing timely feedback. - Demonstrated ability to analyze complex data to develop strategic and actionable plans. - Strong communication skills – Verbal, written and presentation skills. - Proficiency in using MS Word/Excel/PowerPoint. - Must be comfortable with emerging technologies, be adaptable to digital tools and have an openness to leveraging AI-enabled processes. - Must reside in or within close proximity to assigned geography. Requirements - Preferred: MBA or Master’s Degree. - People leadership experience. - Established relationships with medical dermatologists. - Account-based sales (e.g. hospital, health system, or large group practice) experience. - Experience in Immunology/Dermatology or Gastroenterology. - Product launch experience. Licenses/Certifications - Valid Driver’s License. Travel Requirements - Travel 50-75% to support the region, including overnights. - Ability to drive or fly to various meetings/client sites to work with sales professionals attend local and national meetings/training. Benefits - U.S. Base Salary Range: $176,000.00 - $242,000.00. - U.S. based employees may be eligible for short-term and/or long-term incentives. - U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. - U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations - North Carolina - Virtual Worker Type - Employee - Regular - Full time - Job Exempt: Yes

Role Description The Senior Business Solutions Lead will enable the platform strategy across the Americas technology ecosystem supporting Sales, Marketing, Service, and broader Customer Experience capabilities. This role serves as the primary bridge between business stakeholders and IT, translating complex business objectives into practical platform and process solutions that align with stakeholder needs, enterprise standards, and long-term platform strategy. - Serve as a strategic technology partner to Americas Sales, Marketing, Service, and Customer Experience stakeholders, translating business objectives into clear solution direction and actionable plans. - Own and help evolve the platform strategy for customer-facing capabilities across CRM, case/ticketing, contact center, chat, self-service, knowledge management, and related tools. - Act as the business-facing process lead who translates stakeholder needs into prioritized, executable solutions and clear success criteria. - Partner with business stakeholders to identify and resolve system inefficiencies impacting user experience, while proactively strategizing scalable, future-proof solutions to meet evolving business needs. - Establish and support intake, prioritization, and governance processes for customer platform initiatives, ensuring visibility into business value, sequencing, resource tradeoffs, and platform alignment. - Evaluate technology solutions and AI capabilities, including when to leverage embedded platform functionality versus external or custom solutions, while ensuring alignment with company AI policy, security standards, and business value. - Help define the strategy for omnichannel customer engagement, including CRM, telephony/contact center, chat, self-service, and related customer workflows. - Lead proofs of concept and pilot efforts to validate new capabilities, assess business value, and reduce risk prior to broader rollout. - Bring discipline to execution through stakeholder analysis, testing expectations, user acceptance planning, rollout readiness, and adoption/change coordination. - Coordinate cross-functional work across Platform Delivery, Enterprise Architecture, AI, Security, Data, OpsEx, and business stakeholders to reduce blind spots and delivery risk. - Support vendor evaluations, contract and renewal discussions, support escalations, and vendor alignment in partnership with procurement and enterprise architecture. - Support front-office M&A planning by assessing business processes, tools, and customer experience implications and recommending phased approaches aligned with business priorities. - Mentor and guide business analysts, platform specialists, and delivery partners on solution planning, platform governance, and operational readiness. - Produce clear communications and executive-level reporting that connects technical tradeoffs, priorities, and risks to business impact and recommended decisions. Qualifications - 8+ years of experience in business solutions, platform leadership, product ownership, program leadership, or related roles supporting customer-facing systems and business processes. - Hands-on experience with customer platforms such as CRM, customer service/case management, contact center, marketing automation, or related customer engagement technologies. - Strong understanding of business processes across Sales, Marketing, Service, and Customer Experience, including customer support workflows, omnichannel engagement, and front-office operations. - Demonstrated experience evaluating and applying AI and automation capabilities to customer-facing use cases such as conversational AI, workflow automation, transcription, and self-service. - Proven ability to establish governance, prioritization, and intake practices and bring structure to complex, fast-moving, or loosely governed workstreams. - Strong stakeholder management and communication skills, with the ability to influence senior business leaders and operate effectively across matrixed teams without direct authority. - Ability to translate technical complexity, platform tradeoffs, and technical debt into clear business impact narratives and practical recommendations. - Strong systems thinking, problem-solving, and decision-making skills. - Ability to quickly understand new business domains and apply technology thoughtfully to improve processes and outcomes. - Comfortable operating as a high-impact individual contributor initially, with the ability to mentor others and help scale the function over time. Benefits - Health, dental and vision insurance coverage, helping you “be safe, be healthy”. - Unlimited Paid Time Off. - A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period. - Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses. - Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses. - Disability Insurance – Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury. - Life Insurance – Term life coverage with the option to purchase supplemental coverage. - Tuition Reimbursement. - Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards. - Employee Discounts through Perks at Work. - Community involvement and opportunities to give back so you can “serve others, not yourself”. - Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching.