Role Description The Claims Analyst will be responsible for settling cargo claims with government/military, corporate, or consumer customers within 30 days of receipt. Claims Analysts are responsible for managing customer expectations while performing a thorough investigation on the claim which includes: - Reviewing customer correspondence - Client contract terms - Seeking information from all parties involved - Assigning repair firms to assess damages and complete repairs - Determining liability and chargeback the appropriate parties based on findings Essential Functions and Responsibilities - Verification (55% of time) - Verify and investigate all aspects of the claim to ensure legal liability of the settlement is established and accountable parties are identified and notified. - Utilize all contract paperwork, contract agreements, repair firm assessments, and customer communication in the assessment of liability and the investigation of the claim. - Maintain precise records of all aspects of the move to support approvals and or denials decisions. - Instruct repair firms to provide the necessary inspection and repair reports to ensure a precise and timely settlement. - Negotiation (40% of time) - Assess the value of claimed items, evaluate repair alternatives versus cash-out options, and distinguish between pre-existing damage and transit-related damage. - Review the carrier's liability and present a settlement proposal to the customer. - Negotiate any disputes regarding the initial offer and finalize the settlement, ensuring compliance with legal carrier liability and contractual terms. - Projects (5% of time) - Various projects as assigned. Qualifications - Associate or Bachelor’s degree preferred - Minimum 1-3 years in Claims or Customer Service setting - Excellent verbal, written, and problem-solving skills - Personal Computer experience required, including Microsoft Word and Excel - Must be organized and able to multi-task Requirements - Position Title: Claims Analyst - Salary Range: $45,000-$57,000 USD Benefits - Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. - Benefits are based on employment status and may not be available for temporary or part-time employees. - Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. - The final compensation will be determined during the hiring process based on these considerations. - For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range.

Role Description The Business System Analyst serves as the critical bridge between business stakeholders and technical teams, translating high-level business requirements into detailed functional specifications. This role combines deep analytical and technical expertise with strong communication skills, enabling the analyst to engage confidently with both customers and technology teams. The BSA serves as a subject matter expert on data source architecture — understanding how data flows across systems, maintaining the data source inventory, and ensuring accurate mapping as the product portfolio evolves. This is a remote position that is based in Pittsburgh, PA. This role may require occasional in-person attendance at work-related events at the discretion of management. Job Responsibilities - Partner with business stakeholders to gather, analyze, and document comprehensive requirements - Research existing system functionality, database structures, and data flows to inform technical solutions and business decisions - Serve as the primary owner and maintainer of the data source inventory — mapping products to their underlying data sources, tracking changes, and ensuring accuracy as the product portfolio grows - Lead solution design and analysis by translating complex business requests into actionable technical requirements - Create detailed, system-specific functional requirements and technical documentation - Lead requirement walkthrough sessions with IT teams to ensure clear understanding and alignment - Serve as connection between sales, customers, business stakeholders, and technical teams throughout the development process — translating in both directions - Write and run SQL queries across multiple databases to investigate data behavior, validate requirements, and support QA efforts - Proactively identify potential issues and recommend solutions to prevent project delays - Maintain critical project documentation and ensure accuracy throughout the SDLC - Other duties as assigned Qualifications - Bachelor’s degree required - 3+ years of experience in Business Analyst or Business Systems Analyst role - Proven experience writing SQL queries across multiple databases (SQL Server, Oracle) - Strong analytical and problem-solving capabilities with keen attention to detail - Demonstrated ability to translate complex technical concepts for non-technical audiences — and business requirements for technical teams - Proficiency with JIRA and Confluence for project management and documentation - Experience working effectively in both Agile/Scrum and Waterfall methodologies - Excellent written and verbal communication skills — comfortable engaging directly with customers and sales teams - Adaptable and flexible approach to changing project requirements and priorities - Proactive mindset with ability to anticipate challenges and drive solutions - Familiarity with AI-powered tools and platforms for work optimization Requirements - Mortgage industry knowledge strongly preferred - Experience with ETL tools (Alteryx) or data visualization tools (Tableau) - Basic Python knowledge - Familiarity with data source mapping or system integration documentation Benefits - Comprehensive healthcare benefits including medical, HSA, prescription, vision, dental - Life insurance, short & long-term disability - Roth and 401K with possible company match and profit sharing - Employee Assistance Program (EAP) - Time Away from Work (TAFW) and paid holidays - Employee referral bonuses - Role-based professional development opportunities

• Provides support to stakeholders through analyzing and diagnosing problems to determine resolution • Gathers, validates, and translates technological requirements into design and development specifications while providing product management • Configures, tests, installs, implements, monitors, and maintains common and complex systems • Documents and recommends workflow changes and technical/functional designs needed to support business requirements • Partners with external vendors to support related third-party applications • Serves as PM for small to mid-size projects with multiple teams

• Use power flow modeling, production cost models, and other analytical tools to support KCE's active development portfolio • Optimize interconnection costs for new project development • Support market performance for KCE's operating portfolio • Scope, run and automate studies using power flow models in support of key decision points for new and existing BESS development projects • Assist with interpretation of third-party power flow and production cost studies • Produce internal memos and presentations on transmission upgrade costs associated with existing projects • Execute production cost model studies to support market theses and commercial opportunities • Identify and implement improvements to short-term price forecasts • Build and maintain internal work aids for above responsibilities