Role Description The main purpose of the Spanish Customer Service Representative (TX/ID/NV) role is: - Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. - Representing REVOLVE in a way that is consistent with our organizational values. - Obsessing over our customers! - Required equipment will be provided. - Other duties may be added as needed. Qualifications - Excellent English and Spanish spoken and written language skills. - Experience with Microsoft Word and Excel. - High School Diploma. - Type 50+ words per minute. Requirements - Ability to demonstrate fluent and expert level English and Spanish Language skills - both written and spoken. - Ability to work in a team environment. - Ability to give and receive honest and direct feedback. - Strong customer orientation with desire and willingness to help. - Strong verbal and written communication skills. - Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output. - Knowledge of apparel construction and fabrication and various fashion categories. - Ability to work required overtime when business needs warrant. - Schedule flexibility as shifts can change based on needs of our customers. - Ability to work autonomously in a virtual environment. - Must be reachable and available by telephone, email, and instant message during work hours. - Ability to meet set productivity standards on an ongoing basis. - Must have a dedicated quiet and distraction-free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor). - Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted). - Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth). Preferred Qualifications - 1+ years in Customer Service, help desk, or call center experience. - Type 60+ words per minute. - Working knowledge of website navigation. Benefits - A reasonable estimate of the current base salary range is $18.50 - $20/hr. Company Description REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories, and beauty styles. - Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established, and owned brands. - Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand. - We believe we are connecting with the next generation of consumers and redefining fashion retail for the 21st century.