Role Description Join a Team That Values Excellence – Become a Weekend Remote Dispatcher at Service Minds! Are you a proactive problem-solver who thrives in fast-paced environments? Do you have a passion for delivering exceptional customer service and keeping operations running smoothly? If so, we want you on our team! Service Minds is looking for a highly organized and energetic Weekend Remote Dispatcher to join our team. In this essential role, you’ll serve as the bridge between customers and technicians—ensuring seamless scheduling, clear communication, and top-tier service delivery. Location Requirement: This is a remote position; however, candidates must be located in Florida. Schedule: - Thursday: 11:00 AM – 5:00 PM - Friday: 11:00 AM – 5:00 PM - Saturday: 10:00 AM – 11:00 PM - Sunday: 10:00 AM – 11:00 PM Compensation: Hourly pay starting at $20.00 per hour, based on experience, plus bonus opportunities. What You’ll Do: - Deliver exceptional customer service by addressing inquiries, offering solutions, and ensuring customer satisfaction. - Efficiently dispatch service technicians while optimizing routes and response times. - Maintain consistent, professional communication with customers, technicians, and internal teams. - Accurately record service details, technician hours, and job-related information in our dispatch system. Qualifications - Experience in dispatch operations, ideally in a fast-paced, service-driven environment. - Proficiency with dispatch software (such as ServiceTitan) or similar platforms. - Strong multitasking and organizational skills. - A calm, professional demeanor under pressure with strong problem-solving abilities. - Excellent written and verbal communication skills. - A team-first attitude and eagerness to learn and grow in a collaborative environment. Requirements - Competitive hourly pay starting at $20.00/hr based on experience, plus bonuses. - FREE Health Savings Account (HSA) medical plan for employees, plus additional affordable health coverage options. - Dental and vision insurance. - Company-paid life insurance and long-term disability insurance. - Paid Time Off (PTO) and paid holidays. - 401(k) with employer match. - Management-in-training programs and career growth opportunities. - Employee discounts on services from Benjamin Franklin Plumbing, Mister Sparky, and One Hour Heating & Air Conditioning. Why Join Us? Join Service Minds and step into a career where your skills are celebrated, your contributions matter, and your growth is supported. Apply today and build a rewarding future with a company that truly invests in its people! Disclaimer Statement This job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with this position. While it is intended to reflect the current role accurately, management reserves the right to revise the job or assign additional tasks as needed.

• Process and input patient referrals into the practice management system • Generate and prepare X-ray request slips • Send patient information packs and required documents • Maintain accurate patient and referral records • Assist with general administrative and coordination tasks • Support the surgeons and clinic operations as needed

Role Description The Veterans Benefits Administration (VBA) National Contact Center (NCC) leverages a remote workspace to answer inbound telephone calls from more than eight million individual Veterans per year. NCC personnel provide telephone assistance to Veterans, their dependents, and survivors with information, advice, and assistance regarding the availability and procurement of benefits under laws administered by the Department of Veterans Affairs (VA) and other agencies. This position is within the Veterans Benefit Administration, San Juan Regional Office - National Call Center. The employee serves as the quality review and training coordinator for the division. Responsible for analyzing data associated with national program reviews and conducts local quality assurance (QA) and training. - Responsible for performing quality reviews for individual Public Contact Representatives (PCR) in accordance with established monthly schedule. - Tracks and analyzes all silent monitoring (phone) and Ask VA quality exceptions for the station, discussing identified trends with management. - Reviews products and activities for quality of performance and enters results into Verint and Ask VA checklists. Returns any completed work related to phone calls to the originating PCR for correction. - Interacts with supervisory personnel through discussion of individual phone calls and Ask VA responses that have been reviewed; explaining rationale and provides citation to support error call. - Utilizes Benefits Assistance Services quality client services review results and identified trends to recommend training for PCRs. - Collaborates with training coordinator in preparing and conducting formal training, including training for newly hired personnel. - Provides assessments to first line supervisors regarding strength and weaknesses observed in PCRs and identifies ways for improvement. - Performs in depth research, analyzes operating contingencies and special situations, including review of existing procedures and directive to detect contradictory instructions and deficiencies; recommending corrective action. - Ensures all program requirements imposed by Benefits Assistance Service, Compensation Service and Pension Service are met and implemented. - Conducts quality reviews and develops local operating procedures for the team to supplement regulations and directives as needed. Work Schedule - Full time, varied work schedule to provide contact center coverage Monday through Friday, 8 a.m. to 9 p.m. Eastern Standard Time (EST). - Tour will be determined after final selections. Tour is subject to change based on program needs. Telework - This is a remote position. Selectees will work 100% of the time in a non-VA-owned space (usually personal residence). - The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. - Successful candidates should expect to work Monday through Friday as part of a distributed team that services 40,000 or more callers each day between the hours of 8 a.m. to 9 p.m. Eastern Standard Time (EST). How You'll Work - The employee will be required to travel to the closest VA Regional Office, VA Medical Center, or other VA facility for issuance of equipment, and as needed for technical support. - Government furnished equipment includes a laptop computer, camera, docking station, monitor screens and headset. - A secure VPN will be used to access Microsoft Office products and specific communications software including a soft phone to educate and connect Veterans with the benefits they have earned. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 05/27/2026. - TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. - For a GS-11 position you must have served 52 weeks at the GS-09. - The grade may have been in any occupation, but must have been held in the Federal service. - An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Requirements - Specialized Experience: You must have at least one year of specialized experience equivalent to the GS-09 grade level in the Federal Service performing the following duties: - Counseling customers and/or veterans, their dependents, and their beneficiaries regarding their benefits; - Serving as a liaison between government personnel (inside and outside the organization), analyzing submitted claims and initiating action to obtain all required evidence to support the claim. - Education Substitution: You may substitute education for the required experience. To qualify based on education you must have: - A Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or LL.M., if related. (Must submit transcripts). - Combination: You may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond master's or equivalent graduate degree that when combined, equal 100% of the total requirement. Physical Requirements - The work normally involves mental rather than physical exertion. The work is mostly sedentary. - However, there may be some walking, standing, and carrying of light items such as papers, books, and other training material.

• Provide internal customer support with a focus on assisting the commercial department • Validate and review academic and administrative documents • Open, track and respond to internal support tickets • Support enrollment, re-enrollment and academic regularization processes • Perform curriculum analysis, verifying course compatibility and documentation • Provide operational support to units and commercial teams • Update information in internal systems and ensure correct handling of processes • Assist in monitoring outstanding issues and deadlines related to academic and commercial requests • Ensure quality, organization and agility in all interactions • Support the corporate team with administrative routines of the department