Role Description The Veterans Benefits Administration (VBA) National Contact Center (NCC) leverages a remote workspace to answer inbound telephone calls from more than eight million individual Veterans per year. NCC personnel provide telephone assistance to Veterans, their dependents, and survivors with information, advice, and assistance regarding the availability and procurement of benefits under laws administered by the Department of Veterans Affairs (VA) and other agencies. This position is within the Veterans Benefit Administration, San Juan Regional Office - National Call Center. The employee serves as the quality review and training coordinator for the division. Responsible for analyzing data associated with national program reviews and conducts local quality assurance (QA) and training. - Responsible for performing quality reviews for individual Public Contact Representatives (PCR) in accordance with established monthly schedule. - Tracks and analyzes all silent monitoring (phone) and Ask VA quality exceptions for the station, discussing identified trends with management. - Reviews products and activities for quality of performance and enters results into Verint and Ask VA checklists. Returns any completed work related to phone calls to the originating PCR for correction. - Interacts with supervisory personnel through discussion of individual phone calls and Ask VA responses that have been reviewed; explaining rationale and provides citation to support error call. - Utilizes Benefits Assistance Services quality client services review results and identified trends to recommend training for PCRs. - Collaborates with training coordinator in preparing and conducting formal training, including training for newly hired personnel. - Provides assessments to first line supervisors regarding strength and weaknesses observed in PCRs and identifies ways for improvement. - Performs in depth research, analyzes operating contingencies and special situations, including review of existing procedures and directive to detect contradictory instructions and deficiencies; recommending corrective action. - Ensures all program requirements imposed by Benefits Assistance Service, Compensation Service and Pension Service are met and implemented. - Conducts quality reviews and develops local operating procedures for the team to supplement regulations and directives as needed. Work Schedule - Full time, varied work schedule to provide contact center coverage Monday through Friday, 8 a.m. to 9 p.m. Eastern Standard Time (EST). - Tour will be determined after final selections. Tour is subject to change based on program needs. Telework - This is a remote position. Selectees will work 100% of the time in a non-VA-owned space (usually personal residence). - The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. - Successful candidates should expect to work Monday through Friday as part of a distributed team that services 40,000 or more callers each day between the hours of 8 a.m. to 9 p.m. Eastern Standard Time (EST). How You'll Work - The employee will be required to travel to the closest VA Regional Office, VA Medical Center, or other VA facility for issuance of equipment, and as needed for technical support. - Government furnished equipment includes a laptop computer, camera, docking station, monitor screens and headset. - A secure VPN will be used to access Microsoft Office products and specific communications software including a soft phone to educate and connect Veterans with the benefits they have earned. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 05/27/2026. - TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. - For a GS-11 position you must have served 52 weeks at the GS-09. - The grade may have been in any occupation, but must have been held in the Federal service. - An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Requirements - Specialized Experience: You must have at least one year of specialized experience equivalent to the GS-09 grade level in the Federal Service performing the following duties: - Counseling customers and/or veterans, their dependents, and their beneficiaries regarding their benefits; - Serving as a liaison between government personnel (inside and outside the organization), analyzing submitted claims and initiating action to obtain all required evidence to support the claim. - Education Substitution: You may substitute education for the required experience. To qualify based on education you must have: - A Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or LL.M., if related. (Must submit transcripts). - Combination: You may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond master's or equivalent graduate degree that when combined, equal 100% of the total requirement. Physical Requirements - The work normally involves mental rather than physical exertion. The work is mostly sedentary. - However, there may be some walking, standing, and carrying of light items such as papers, books, and other training material.

• Provide internal customer support with a focus on assisting the commercial department • Validate and review academic and administrative documents • Open, track and respond to internal support tickets • Support enrollment, re-enrollment and academic regularization processes • Perform curriculum analysis, verifying course compatibility and documentation • Provide operational support to units and commercial teams • Update information in internal systems and ensure correct handling of processes • Assist in monitoring outstanding issues and deadlines related to academic and commercial requests • Ensure quality, organization and agility in all interactions • Support the corporate team with administrative routines of the department

Role Description Für die Unterstützung unserer Geschäftsführung suchen wir ab sofort eine engagierte und zuverlässige Assistenz (m/w/d) – flexibel als Minijob, Teilzeit oder Vollzeit, und das zu 100 % im Homeoffice. Vorkenntnisse in der Immobilienbranche sind ausdrücklich nicht erforderlich: Wir freuen uns über Quereinsteiger aus allen Bereichen, die mit Organisationstalent, Zuverlässigkeit und Lernbereitschaft überzeugen. - Koordination von Terminen - Überwachung von Fristen - Sicherstellung einer professionellen und zeitnahen Kommunikation mit Kunden, Eigentümern, Mietern und Behörden - Erstellung und Pflege von Dokumenten, Präsentationen und Exposés - Vorbereitung von Unterlagen für Besprechungen und Eigentümerversammlungen - Unterstützung bei der Verwaltung von Immobiliendatenbanken und CRM-Systemen - Übernahme allgemeiner administrativer Aufgaben wie digitale Ablage, Postbearbeitung und Rechnungsvorbereitung Qualifications - Keine Erfahrung in der Immobilienwirtschaft erforderlich - Organisiert und zuverlässig - Fähigkeit, den Überblick bei mehreren gleichzeitigen Aufgaben zu behalten - Beherrschung der gängigen Office-Programme (Word, Excel, Outlook) auf solidem Grundniveau - Klare und freundliche Kommunikation auf Deutsch, schriftlich und mündlich - Selbstdisziplin und Eigenorganisation für strukturiertes Arbeiten im Homeoffice - Offenheit für Quereinsteiger aus verschiedenen Bereichen (Einzelhandel, Gastronomie, Handwerk, Pflege usw.) Benefits - Teil eines kleinen, eingespielten Teams mit Wertschätzung und angenehmem Miteinander - Vollständige Arbeit im Homeoffice mit maximaler Flexibilität - Gemeinsame Anpassung des Arbeitszeitmodells an Ihre Lebenssituation (Minijob, Teilzeit oder Vollzeit) - Leistungsgerechte Vergütung, Weihnachtsgeld und Urlaubsgeld für finanzielle Planungssicherheit - Betriebliche Vermögensanlage zur gemeinsamen Investition in Ihre finanzielle Zukunft - Sorgfältige Einarbeitung und direkter Draht zur Geschäftsführung - Kurze Entscheidungswege und offene Kommunikation

Role Description This is a part-time remote role for an Education Abroad Administrative Assistant. The individual will assist with general administrative tasks, provide support to executives, respond to inquiries via phone and email with professionalism, manage clerical responsibilities, and help to ensure the smooth operation of educational abroad programs. - Manage and monitor student applications - Support university admissions and degree recognition processes - Review documents and translations - Coordinate administrative procedures and deadlines Qualifications - Detail-oriented and organized - Able to work independently and multitask online - Fluent in Spanish, English, and Russian - Strong written and professional communication skills - Experience in international education, administration, customer service, or document management is a plus - Based in Madrid Benefits - International and dynamic environment - Flexible part-time remote work - Competitive compensation - Practical experience in international education - Meaningful work helping students and professionals access educational and career opportunities abroad Company Description En Terra Study nos especializamos en ofrecer consultoría completa y personalizada para estudiantes internacionales que desean continuar su formación en España. Nuestra empresa ha ayudado a más de 8,000 estudiantes a integrarse en universidades, colegios y escuelas de idiomas en todo el territorio español.