We believe in leaders at every level. We are not a business where you wait to be told what to do — we hire people who take ownership, think commercially, and bring solutions. We have built a high-performance culture built on accountability, respect and the drive to deliver exceptional outcomes for our clients. If you are the type of person who gets energy from solving complex problems, who takes pride in work that actually ships and makes a difference, and who wants to be part of a company that is genuinely growing — we want to hear from you. How to Apply To apply, please submit your CV and a brief cover letter outlining your most relevant AI integration or automation project — what you built, what problem it solved, and what the outcome was. We are reviewing applications on a rolling basis and encourage early submissions.
Team / Account Manager
Location
AET (UTC+10)
Posted
35 days ago
Salary
A$10 / hour
Seniority
Lead
Job Description
Team / Account Manager
Scale-X Solutions
Role Description At Scale-X Solutions, we’re looking for a highly organized and people-driven Operations & Account Team Lead to help manage client relationships, oversee daily operations, and support team performance. This role is ideal for someone with strong leadership and operational experience, preferably from customer service, account management, team leadership, or support operations — with enough sales background to confidently handle client communication and relationship management. If you thrive in fast-paced environments, know how to keep teams accountable, and can maintain strong client relationships without being overly sales-focused, this could be the perfect fit. - Oversee daily account operations and ensure smooth client servicing - Manage and support a team of Virtual Assistants and/or support staff - Act as the main point of contact for assigned client accounts - Build strong client relationships through proactive communication and problem-solving - Coordinate internal teams to ensure tasks, timelines, and deliverables are met - Monitor account performance, team productivity, and client satisfaction - Handle escalations and provide operational solutions when needed - Identify opportunities to improve processes and client retention - Assist with onboarding new accounts and maintaining long-term partnerships - Collaborate closely with management to ensure operational excellence Qualifications - At least 3 years of experience in operations, account management, customer success, or team leadership - Previous experience handling teams in a remote/work-from-home setup is highly preferred - Strong client communication and stakeholder management skills - Background in sales, account management, or client-facing roles is a plus - Ability to multitask, prioritize, and manage multiple accounts/projects - Experience using CRM systems and operational tools - Strong problem-solving, organizational, and leadership skills - Proactive mindset with the ability to work independently - Experience in the NDIS industry is an advantage but not required Benefits - Permanent Work From Home - AU Morning Shift - HMO on your first year - Paid Leave Credits - Supportive and collaborative team environment - No commute, no traffic, no unnecessary office stress - Long-term career growth opportunities
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