Role Description The Guest Services department creates happy guests by assisting guests who may be having difficulties or need assistance while they are on tour as well as address any concerns post tour. The goal is client retention and customer satisfaction. Qualifications - A minimum of one year or more experience in a customer service problem resolution capacity within a call center environment or in a customer service position. - Excellent written and verbal communication skills. - Problem solving, De-escalation and Customer Retention skills. - Technical and functional skills using a variety of computer applications. - Ability to type at least 35 wpm. - Product knowledge of Globus family of brands products, services, policies, and features preferred. - Ability to work in a call center environment that includes structure, shifts, performance measurements, etc. Requirements - Resolving service issues for customers on tour to bring early resolution to customer issues and reduce post-tour complaints. - Influencing product loyalty by listening to and acknowledging the needs and concerns of the customer, building trust and reducing fears, and efficiently and effectively resolving issues. - Maintaining customer and travel agent satisfaction by clarifying the complaint, researching and determining cause of the problem, selecting and explaining the best solution, expediting correction or adjustment and bringing closure to the issue. - Identifying trends and quality issues by collecting and analyzing information and forwarding to management. - Balancing customer retention goals with company budget guidelines by tracking problem resolution costs. - Preparing written correspondence using the appropriate protocols and formats. - Handling inbound and outbound/service calls as needed using GVI’s customer service and sales call model. - Working in a care and concern capacity during incidents. - Developing business relationships and fostering a spirit of cooperation with GVI departments as needed to serve the needs of the customer and travel agents. - Contributing to a team effort by accomplishing related results or projects as needed. Education - The preferred candidate will hold an associate’s degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience in customer service, sales, or travel industry; or equivalent combination of education and experience. Benefits - Generous benefit package including travel benefits and retirement.

Role Description We at Coforge are hiring a Hypercare Support Specialist (#21363) with the following skill set. - Provide real-time user support during and after the rollout of phishing-resistant authentication solutions, assisting with device registration in Microsoft Entra ID and passkey setup using Microsoft Authenticator. - Troubleshoot authentication, enrollment, and registration issues across Windows, iOS, and Android platforms, including device onboarding, authentication prompts, and security key issues. - Handle incidents and service requests through ServiceNow while documenting resolutions, known issues, FAQs, and knowledge base articles to support hypercare activities. - Collaborate with project teams, Identity & Access Management, endpoint management, and security stakeholders to improve rollout outcomes, track issue trends, and support hypercare reporting. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Engineering, or equivalent practical experience. - 3+ years of experience in technical support, identity management support, IT operations, or hypercare environments. - Strong understanding of Microsoft Entra ID (formerly Azure Active Directory), authentication, and authorization concepts. - Knowledge of device registration models including Entra Registered, Entra Joined, and Hybrid Joined environments. - Hands-on experience supporting Microsoft Authenticator app setup and troubleshooting across iOS and Android platforms. - Understanding of MFA concepts, passwordless authentication, passkeys, and FIDO2 authentication concepts. - Experience troubleshooting authentication issues, onboarding errors, registration failures, and user-level security prompts. - Familiarity with Windows 10/11 onboarding, browser authentication flows (Edge, Chrome, Safari), and mobile device basics. - Experience handling incidents, requests, or ticket management using ServiceNow or similar ITSM tools. - Strong analytical, troubleshooting, communication, and end-user support skills with the ability to explain technical concepts to non-technical users. Requirements - Experience supporting identity rollouts, security transformation projects, or enterprise authentication migrations. - Basic understanding of Conditional Access policies and Intune / Endpoint Management. - Previous experience providing hypercare, rollout support, or post-deployment user assistance. - Experience documenting KB articles, FAQs, troubleshooting guides, and support documentation. Posted On 20-05-2026 At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

• Responsible for maintenance of accurate billing records of complex customer and/or patient accounts • Process payments and adjustments • Communicate with customers to answer questions or provide information • Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies • Addresses issues of a more complex nature and support junior staff by answering day to day questions • Reprocessing insurance denials and submitting all necessary documentation for payment • Maintain accurate billing records and files • Collaborate with other departments to resolve billing and payment issues • Prepare monthly and quarterly billing reports for management review

Role Description The Time & Attendance Specialist will play an essential role in ensuring the accurate and efficient management of Time & Attendance activities for Remote's external employees and clients. This individual contributor position places a strong emphasis on legal compliance and delivering an exceptional employee experience while maintaining efficient processes. When joining the Time & Attendance team you will be reporting to the Time & Attendance Manager. Qualifications - Demonstrate proven experience with a strong background in managing employee lifecycle events with care, sensitivity and legal compliance. - Provide comprehensive HR support and guidance on employment laws and regulations, spanning various jurisdictions. - Display excellent communication, influencing, conflict management, and negotiation skills. - Possess advanced proficiency in written and spoken English at a business level; additional languages considered a plus. - Show an aptitude and enthusiasm for innovating and optimizing processes. - Demonstrate efficiency in operations with an awareness of the importance of thorough documentation and data integrity. - Be Tech-savvy, with the ability to successfully collaborate asynchronously on various tools. - Capable of working independently and cohesively in an international team in a fast-paced, asynchronous, remote environment. - Familiar with communication, documentation, and project management tools such as Notion, Slack, Zendesk, and G-suite. - Show enthusiasm for AI with a foundational understanding of its practical applications in operations and automation. - Experience managing long-term sick leave or extended absence cases end-to-end preferred. Requirements - Serve as an expert on Time & Attendance matters. - Be case manager for all employee lifecycle leave and working hours matters. - Advise on employment legislation and provide guidance on legal interpretations. - Collaborate with and coordinate various internal and external stakeholders. - Assist Senior Specialists to manage critical initiatives impacting numerous employees. - Develop and update global internal documentation pertaining to Time & Attendance. - Actively identify opportunities for process improvements and automation. - Safely manage and maintain employee data and confidential information. - Promote and exemplify Remote's values both internally and externally. Benefits - Work from anywhere. - Flexible paid time off. - Flexible working hours (asynchronous). - 16 weeks paid parental leave. - Mental health support services. - Stock options. - Learning budget. - Home office budget & IT equipment. - Budget for local in-person social events or co-working spaces.