Group Voyagers

Role Description Amazing Sellers have excellent earning potential with our Outbound Vacation Planner Sales team! We are looking for self-starters who love talking to customers excited to purchase our products. We sell vacation tour and cruise packages, and our customers are happy and engaged with us! If you’re motivated, skilled at sales, excited about working warm travel Leads and managing your own pipeline, we’d love to hear from you. Your income potential depends on you - the skill you possess and the effort you make each day! Qualifications - Excellent Computer skills – we use multiple systems to engage with our work and clients - Ability to navigate through multiple computer programs throughout the day - 1-year previous Outbound Sales Experience required - Previous Experience successfully managing a Pipeline - Able to successfully manage multiple leads and customers consecutively - Excellent organization skills - Self-motivated - Friendly and able to connect with our customers - Innate ability to build repeat clientele - Understanding of Assumptive Close and how to assertively convert a lead into a deposit Requirements - Travel industry experience preferred but not required. - Experience using systems such as Siebel, Ring Central, Microsoft Dynamics, Excel. - The preferred candidate will hold an associate’s degree (A. A.) or equivalent from two-year College or technical school; six months to one-year related experience in outbound sales work, and travel industry; or equivalent combination of education and experience. Responsibilities - Support Customers - Receive, answer, and provide exceptional service to Sales Chats, Sales Texts (when applicable), and Sales emails as they come in throughout the day - Generate sales lead opportunities found via Chat, Text (when applicable), or Email - Convert interactions into qualified leads and deposited passengers - Manage your own Leads - As found via chats and emails - Engage the required amount of times with each Lead via phone and email - Convert leads into deposited passengers / sales - Engage in Follow ups with customers via phone and email - Review past Leads and send appropriate follow-up - Maintain knowledge of products, competitive key differences, marketing campaigns, and exhibit destination expertise - Ensure customer satisfaction by providing accurate, timely, and quality information about products and promotions provided, Securing lifelong customers - Meet and exceed sales objectives selling travel packages and product up-sells - Additional Responsibilities - Partake in regular training to enhance skills - Meet regularly with Supervisor to discuss metrics and performance - Participate in weekly team meetings and Teams Chats - Rotating Saturday shift required. Will receive one day off that week to compensate - Overtime as needed by business needs - Be TICO Certified to connect with Canada guests - Other sales opportunities/projects as assigned Benefits - Pension Plan - 401K Match - 16-26 days of vacation - Health, vision, dental and life insurance - Work from home options - Home office internet reimbursement - Exciting Travel Benefits: 70 to 90% off tours and cruises (plus discounts for friends and family) - A free Avalon cruise after 2 years - Special deals with travel partners like Marriott, Expedia, IATA/IATAN, Norwegian Cruise Line, Hertz, and Thrift Car Rentals EEOC Globus family of brands is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Role Description The Guest Services department creates happy guests by assisting guests who may be having difficulties or need assistance while they are on tour as well as address any concerns post tour. The goal is client retention and customer satisfaction. Qualifications - A minimum of one year or more experience in a customer service problem resolution capacity within a call center environment or in a customer service position. - Excellent written and verbal communication skills. - Problem solving, De-escalation and Customer Retention skills. - Technical and functional skills using a variety of computer applications. - Ability to type at least 35 wpm. - Product knowledge of Globus family of brands products, services, policies, and features preferred. - Ability to work in a call center environment that includes structure, shifts, performance measurements, etc. Requirements - Resolving service issues for customers on tour to bring early resolution to customer issues and reduce post-tour complaints. - Influencing product loyalty by listening to and acknowledging the needs and concerns of the customer, building trust and reducing fears, and efficiently and effectively resolving issues. - Maintaining customer and travel agent satisfaction by clarifying the complaint, researching and determining cause of the problem, selecting and explaining the best solution, expediting correction or adjustment and bringing closure to the issue. - Identifying trends and quality issues by collecting and analyzing information and forwarding to management. - Balancing customer retention goals with company budget guidelines by tracking problem resolution costs. - Preparing written correspondence using the appropriate protocols and formats. - Handling inbound and outbound/service calls as needed using GVI’s customer service and sales call model. - Working in a care and concern capacity during incidents. - Developing business relationships and fostering a spirit of cooperation with GVI departments as needed to serve the needs of the customer and travel agents. - Contributing to a team effort by accomplishing related results or projects as needed. Education - The preferred candidate will hold an associate’s degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience in customer service, sales, or travel industry; or equivalent combination of education and experience. Benefits - Generous benefit package including travel benefits and retirement.

Please note that the salary information shown is a general guideline only. Salaries are based upon a candidate's experience and qualifications, as well as internal equity, market and business considerations. LOCATION: Remote, located in the USA WELCOME TO THE GLOBUS FAMILY OF BRANDS! Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander...to marvel and be moved. With over 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe. We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on...as well as our commitment to sustainability! Watch a video about the Lighthouse Project to find out more about these efforts! We are always on the hunt for exciting, team employees passionate about life and work: People who are easily inspired and excited about what they do. We offer incredible career opportunities in a variety of roles including, but not limited to: vacation planning, reservations, marketing, finance, IT, and customer care. Company Benefits Include: 401K Match, 16-26 days of vacation, Health, vision, dental and life insurance, (For employees working outside US, these benefits may vary slightly) Work from home options, and Home office internet reimbursement. Exciting Travel Benefits? Of Course! We are a travel company. ABOUT THE ROLE The Digital Content Copywriter develops and delivers compelling, on-brand content across digital channels including websites, video, email, social, advertising, and integrated customer journeys. This role blends creative storytelling and product marketing with technical SEO/AI expertise to drive visibility, engagement, and conversion. Responsibilities include shaping narratives, optimizing content performance, and translating product value into clear, persuasive messaging. EXPERIENCE/SKILLS REQUIRED - 3+ years’ experience in creative copy writing within brand identity - 2+ years in digital AI/SEO Marketing content creation - 2+ years Digital copywriting for SEO - 2+ years Product or technical writing, i.e. copy writing - Attention to detail is a must EXPERIENCE/SKILLS PREFERRED The ideal candidate will demonstrate expertise in the following areas: - Creative Writing & Digital Content: Strong background in crafting compelling copy for advertising and social media campaigns. - Strategic Copywriting: Proven experience as a creative and strategic copywriter with a robust portfolio showcasing published work across diverse digital platforms. - SEO & Content Optimization: Solid understanding of SEO principles, keyword research, and proficiency with content management systems (CMS). - AI-Driven Content Development: Familiarity with creating effective prompts for AI writing assistants and leveraging content optimization tools. - Exceptional Writing Skills: Advanced writing, editing, and proofreading abilities with meticulous attention to detail. - Research & Storytelling: Strong analytical and research skills, capable of transforming complex information into clear, engaging narratives. - Project Management: Ability to manage multiple projects simultaneously in a fast-paced environment while meeting tight deadlines. - Collaboration & Communication: Excellent interpersonal skills to work effectively within cross-functional teams. - Marketing Knowledge: Understanding of marketing fundamentals, including market identification, strategies, functions, and industry trends. - Industry Insight: Knowledge of the leisure travel industry is a plus but not required. - Technical Proficiency: Skilled in MS 365 Suite (Word, Excel, Outlook, Teams) and InCopy. RESPONSIBILITIES Content Creation & Strategy - Develop compelling communication assets across multiple formats and channels, including branding content and travel product descriptions for tours and river cruises. Content will be used on websites, emails, marketing materials, social media, digital and print advertising, and video. - Ensure all content aligns with Globus, Cosmos, and Avalon brand standards and style guides, maintaining a consistent voice across domestic and international markets. - Conduct in-depth research on travel-related topics to create original, accurate, and engaging content for tours and river cruises. - Contribute to brand and communication guidelines for new products, features, and innovation projects. - Maintain and update the internal Style Guide in collaboration with the Creative Director and key stakeholders. - Manage content updates and edits across digital tools and systems, including Sitecore CMS, outbound communications platforms (Microsoft Dynamics, SmartCOMM), email service provider (Twilio), and review tools (Trustpilot). - Collaborate effectively with managers across global time zones, meeting diverse deadlines on multiple projects. - Brainstorm creative content ideas, analyze performance metrics, and implement feedback for continuous improvement. - Recommend process improvements to enhance flexibility, reduce costs, and improve customer engagement. - Stay current with industry trends in digital marketing, SEO best practices, and AI advancements to identify new opportunities. - Support team initiatives by contributing to related projects as needed. SEO Optimization - Conduct keyword and market research using SEO tools (e.g., BrightEdge, Google Analytics) to create content that drives organic traffic and improves search rankings. - Integrate target keywords naturally into copy while maintaining readability. - Optimize on-page SEO elements such as headlines, meta descriptions, image alt text, and internal linking structures. AI Integration & Analysis - Utilize AI tools (e.g. ChatGPT, Co-Pilot, BrightEdge) for brainstorming, drafting, and proofreading. - Apply prompt engineering techniques to guide AI output and ensure alignment with brand voice and strategic goals. - Review and refine AI-generated content for accuracy, originality, and compliance with E-E-A-T principles (Experience, Expertise, Authoritativeness, Trustworthiness). Website Content Review - Support website content creation and updates for all brand sites, ensuring accuracy, tone consistency, and international compatibility. - Write, edit, and proofread copy for marketing collateral and websites, maintaining a unified brand voice. Editing & Proofreading - Ensure factual and grammatical accuracy of all marketing copy for internal and external communications. - Demonstrate exceptional attention to detail in writing, editing, and proofreading tasks. ABOUT THE DEPARTMENT The function of the North America Marketing Department is to generate demand for the Globus family of brands travel products amongst the travel-trade and consumers across the US and Canada. This includes campaign planning and execution, promotional planning and direction, content management, external communication to our key audiences, and strategic direction for product. Key internal audiences include Marketing, Communications, Inside and Outside Sales, Product, Operations, Guest Services, and IT across North America. EEOC Globus family of brands is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The CRM Director drives the establishment and operation of the CRM Center of Excellence. This role is focused on leading the CRM strategy and enterprise roadmap globally, standardizing best practices, fostering a culture of continuous improvement, and ensuring that CRM-related innovations are adopted across the organization. - Develop and implement a COE strategy that aligns with GFOB’s overall CRM vision and business objectives. - Oversee the creation, maintenance, and dissemination of business process, product and technical best-practice guidelines and standard operating procedures. - Ensure these standards are consistently applied across all CRM initiatives and teams. - Responsible for leading, creating and maintaining a high performing team. - Evaluate, recommend, and drive the adoption of CRM-related innovations, tools, and methodologies across the organization. - Facilitate continuous training and process improvements across CRM-related activities. - Serve as the primary liaison between executive leadership and CRM delivery teams. - Establish and track key performance indicators (KPIs) for CRM processes and COE initiatives. - Use data-driven insights to identify areas for improvement and measure the impact of COE activities. - Partner with Sales, Marketing, IT, and Customer Service teams to ensure CRM strategies and solutions are fully integrated and support business goals across departments. - Oversee data quality, security, and compliance within the CRM system, ensuring adherence to organizational policies and regulatory requirements. - Oversee CRM COE budgets, resources, and project prioritization to ensure efficient use of organizational assets. - Regularly report on CRM COE initiatives, performance metrics, and outcomes to executive leadership and other stakeholders. Qualifications - A bachelor’s or master’s degree in Business Administration, Information Systems, Computer Science, Marketing, or a related field; or ten or more years of relevant experience in product management or CRM; or an equivalent combination of education and experience. Requirements - 10+ years of experience in CRM strategy, implementation, or management with at least 5 years in a leadership role preferably within a large, complex organization. - Proven track record of leading CRM initiatives and cross-functional teams. - Experience with CRM platforms (e.g., Microsoft Dynamics, SAP CRM, etc.). - Demonstrated experience in developing and implementing business processes and best practices. - Experience in change management, training, and process improvement. - Strong background in stakeholder management, especially working with executive leadership. Benefits - Generous benefit package including travel benefits and retirement.