Encora Digital

Encora, a leader in digital engineering, drives innovation by crafting cutting-edge, cloud-first, data-first, and AI-first solutions that redefine industries. Since its inception i

Hypercare Support Specialist

Location

Peru

Posted

9 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Hypercare Support Specialist

Encora Digital

Role Description We at Coforge are hiring a Hypercare Support Specialist (#21363) with the following skill set. - Provide real-time user support during and after the rollout of phishing-resistant authentication solutions, assisting with device registration in Microsoft Entra ID and passkey setup using Microsoft Authenticator. - Troubleshoot authentication, enrollment, and registration issues across Windows, iOS, and Android platforms, including device onboarding, authentication prompts, and security key issues. - Handle incidents and service requests through ServiceNow while documenting resolutions, known issues, FAQs, and knowledge base articles to support hypercare activities. - Collaborate with project teams, Identity & Access Management, endpoint management, and security stakeholders to improve rollout outcomes, track issue trends, and support hypercare reporting. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Engineering, or equivalent practical experience. - 3+ years of experience in technical support, identity management support, IT operations, or hypercare environments. - Strong understanding of Microsoft Entra ID (formerly Azure Active Directory), authentication, and authorization concepts. - Knowledge of device registration models including Entra Registered, Entra Joined, and Hybrid Joined environments. - Hands-on experience supporting Microsoft Authenticator app setup and troubleshooting across iOS and Android platforms. - Understanding of MFA concepts, passwordless authentication, passkeys, and FIDO2 authentication concepts. - Experience troubleshooting authentication issues, onboarding errors, registration failures, and user-level security prompts. - Familiarity with Windows 10/11 onboarding, browser authentication flows (Edge, Chrome, Safari), and mobile device basics. - Experience handling incidents, requests, or ticket management using ServiceNow or similar ITSM tools. - Strong analytical, troubleshooting, communication, and end-user support skills with the ability to explain technical concepts to non-technical users. Requirements - Experience supporting identity rollouts, security transformation projects, or enterprise authentication migrations. - Basic understanding of Conditional Access policies and Intune / Endpoint Management. - Previous experience providing hypercare, rollout support, or post-deployment user assistance. - Experience documenting KB articles, FAQs, troubleshooting guides, and support documentation. Posted On 20-05-2026 At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Related Categories

Related Job Pages

More Billing Specialist Jobs

Mass General Brigham logo

Billing Representative II

Mass General Brigham

Mass General Brigham connects a full spectrum of care across a system of academic medical centers, specialty and community hospitals, physician networks, a health insurance plan, l

• Responsible for maintenance of accurate billing records of complex customer and/or patient accounts • Process payments and adjustments • Communicate with customers to answer questions or provide information • Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies • Addresses issues of a more complex nature and support junior staff by answering day to day questions • Reprocessing insurance denials and submitting all necessary documentation for payment • Maintain accurate billing records and files • Collaborate with other departments to resolve billing and payment issues • Prepare monthly and quarterly billing reports for management review

Massachusetts
$19 - $28 / hour
Remote logo

Lifecycle Specialist: Time & Attendance

Remote

The easier way to employ globally. Remote builds belonging for your team with payroll, benefits, & compliance solutions.

Full TimeRemoteTeam 501-1,000H1B Sponsor

Role Description The Time & Attendance Specialist will play an essential role in ensuring the accurate and efficient management of Time & Attendance activities for Remote's external employees and clients. This individual contributor position places a strong emphasis on legal compliance and delivering an exceptional employee experience while maintaining efficient processes. When joining the Time & Attendance team you will be reporting to the Time & Attendance Manager. Qualifications - Demonstrate proven experience with a strong background in managing employee lifecycle events with care, sensitivity and legal compliance. - Provide comprehensive HR support and guidance on employment laws and regulations, spanning various jurisdictions. - Display excellent communication, influencing, conflict management, and negotiation skills. - Possess advanced proficiency in written and spoken English at a business level; additional languages considered a plus. - Show an aptitude and enthusiasm for innovating and optimizing processes. - Demonstrate efficiency in operations with an awareness of the importance of thorough documentation and data integrity. - Be Tech-savvy, with the ability to successfully collaborate asynchronously on various tools. - Capable of working independently and cohesively in an international team in a fast-paced, asynchronous, remote environment. - Familiar with communication, documentation, and project management tools such as Notion, Slack, Zendesk, and G-suite. - Show enthusiasm for AI with a foundational understanding of its practical applications in operations and automation. - Experience managing long-term sick leave or extended absence cases end-to-end preferred. Requirements - Serve as an expert on Time & Attendance matters. - Be case manager for all employee lifecycle leave and working hours matters. - Advise on employment legislation and provide guidance on legal interpretations. - Collaborate with and coordinate various internal and external stakeholders. - Assist Senior Specialists to manage critical initiatives impacting numerous employees. - Develop and update global internal documentation pertaining to Time & Attendance. - Actively identify opportunities for process improvements and automation. - Safely manage and maintain employee data and confidential information. - Promote and exemplify Remote's values both internally and externally. Benefits - Work from anywhere. - Flexible paid time off. - Flexible working hours (asynchronous). - 16 weeks paid parental leave. - Mental health support services. - Stock options. - Learning budget. - Home office budget & IT equipment. - Budget for local in-person social events or co-working spaces.

Worldwide
$29.8K - $58.7K / year

Senior FI CO Automotive Specialist

Adler Pelzer Group

Adler Pelzer Group, headquartered in Hagen, North Rhine-Westphalia, Germany, and founded in 1969, is a global provider of acoustic and thermal solutions for the

Role Description We are looking for an experienced, committed SAP FI-CO Senior Specialist, preferably located in Italy or Spain. This new colleague will be a member of our corporate team, remotely servicing our plants and offices across Europe and globally. - Support and customizing of the SAP FI CO (Finance and Controlling) modules - Implementation of SAP Controlling module (mainly PC – product costing) in current program in our Italian factories, and support for the Finance module adaptation after the logistics modules implementation (FI module and basic CO is already implemented in Italy) - SAP projects management for these modules of expertise, as part of rollouts within all company plants and implementation of new functionalities - Key user training and support - 2nd and 3rd level support of employees across our global sites, and incident management - Analysis and further development of the SAP FI and CO processes - Development and implementation of integration tests in the SAP FI-CO environment - Direct contact with external and internal customers or partners regarding SAP topics and implementations Qualifications - Well-founded experience as Senior Specialist of the SAP modules FI-CO, or at least one of them - Programming know-how in ABAP and forms is an advantage - Knowledge of any of the SAP logistics or production modules and its integrations would be a nice to have - Experience in the automotive industry would be highly valued - Fluent English and Native/Fluent Italian. Spanish or French or German would be an advantage - A high degree of personal responsibility (remote work) - Ability to manage project business parallel to day-to-day business - Flexibility for international travel; occasional or ad-hoc project-related travel

Italy + 1 moreAll locations: Italy | Spain
Remote - Referral Board logo

Lifecycle Specialist, Time & Attendance

Remote - Referral Board

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future-focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. We encourage every member of the Remote team to bring their talents, experiences, and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated, and ambitious, be part of our world. Apply now and define the future of work!

Full TimeRemoteTeam 1,001-5,000

Role Description The Time & Attendance Specialist will play an essential role in ensuring the accurate and efficient management of Time & Attendance activities for Remote's external employees and clients. This individual contributor position places a strong emphasis on legal compliance and delivering an exceptional employee experience while maintaining efficient processes. When joining the Time & Attendance team you will be reporting to the Time & Attendance Manager. Qualifications - Demonstrate proven experience with a strong background in managing employee lifecycle events with care, sensitivity and legal compliance; and providing comprehensive HR support and guidance on employment laws and regulations, spanning various jurisdictions. - Display excellent communication, influencing, conflict management, and negotiation skills, with the ability to confidently lead difficult conversations to a positive outcome, often where parties have conflicting interests, maintaining professionalism and strict confidentiality. - Possess advanced proficiency in written and spoken English at a business level, with additional languages considered a plus. - Show an aptitude and enthusiasm for innovating and optimizing processes, consistently identifying and implementing opportunities for automation and promoting best practices. - Demonstrate efficiency in operations, with an awareness of the importance of thorough documentation and data integrity. - Be Tech-savvy, with the ability to successfully collaborate asynchronously on various tools, and adapt to new and evolving systems. - Capable of working independently and cohesively in an international team in a fast-paced, asynchronous, remote environment with multiple priorities. Willingness to work flexible hours as needed. - Familiar with communication, documentation, and project management tools such as Notion, Slack, Zendesk and G-suite. - Show enthusiasm for AI with a foundational understanding of its practical applications in operations and automation. - Experience managing long-term sick leave or extended absence cases end-to-end, including complex eligibility, documentation, pay and benefits impacts, and stakeholder coordination preferred. Requirements - Serve as an expert on Time & Attendance matters, and assist Senior Specialists and Experts on complex projects, including implementing and advising clients and employees on employment law changes from Collective Bargaining Agreement updates. - Be case manager for all employee lifecycle leave and working hours matters with accuracy and attention to detail for both internal and external employees of Remote throughout the employee lifecycle including but not limited to Family Leave, Sick Leave, Time Tracking, Public Holidays, Working Time. - Advise on employment legislation and provide guidance on both basic and complex legal interpretations as outlined in employment agreements and labor law as a trusted consultant to clients and employees. - Collaborate with and coordinate various internal and external stakeholders to ensure compliance in employee lifecycle activities, including but not limited to payroll, legal counsel and government bodies. - Assist Senior Specialists to manage critical initiatives that impact numerous employees across multiple countries and support HR and financial audits to ensure compliance with local employment regulations. - Develop and update global internal documentation pertaining to Time & Attendance, based on legislative changes, referenced by all internal teams. Proactively address internal and external inquiries on all employment matters in collaboration with Lifecycle’s internal stakeholders. - Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through the employee lifecycle process. - Safely manage and maintain employee data and confidential information, adhering to established protocols, and ensuring utmost professionalism and discretion in handling and accessing such information. - Promote and exemplify Remote's values both internally and externally, actively contributing to the success of the Lifecycle team's goals. Benefits - Work from anywhere - Flexible paid time off - Flexible working hours (we are async) - 16 weeks paid parental leave - Mental health support services - Stock options - Learning budget - Home office budget & IT equipment - Budget for local in-person social events or co-working spaces How to apply Please fill out the form below and upload your CV in PDF format. We kindly ask you to submit your application and CV in English, as this is the standardized language we use here at Remote. If you don’t have an up-to-date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. We will ask you to voluntarily tell us your pronouns at the interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer, it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. Please note we accept applications on an ongoing basis.

Worldwide
$29.8K - $75.4K / year