Role Description The Senior Service Sales Engineer is responsible for developing, selling, and managing aftermarket startup, modernization, maintenance, testing, and service solutions for electrical power distribution and critical power infrastructure. This role focuses heavily on mission-critical environments, including data centers, healthcare, industrial plants, and utilities. - Strategic Sales & Revenue Ownership - Drive revenue growth through the sale of preventive maintenance, corrective service, testing, startup, commissioning, and modernization services. - Develop and execute territory sales plans targeting data centers, healthcare, industrial, and infrastructure customers. - Identify, qualify, and pursue opportunities for: - Switchgear modernization and retrofits - Breaker replacements and upgrades - Controls and protection upgrades - Generator, UPS, ATS, and paralleling gear service contracts - Arc flash mitigation and compliance upgrades - Establish long-term service agreements and recurring revenue programs. - Partner with new equipment sales teams to grow services within the critical data center market - Serve as primary service sales contact for colocation, hyperscale, and enterprise data centers. - Advise customers on lifecycle risk mitigation, deferred maintenance impacts, modernization strategies aligned with uptime and redundancy requirements. - Align service scopes with customer MOPs, EOPs, and change management processes. - Technical & Commercial Support - Collaborate with engineering, field service, project management, and operations teams to develop technically accurate proposals. - Translate field findings into actionable commercial opportunities. - Support scope development, pricing strategy, margin targets, and contract negotiations. - Ensure proposals align with internal safety, quality, and execution standards. - Internal Support & Collaboration - Act as primary interface between customers and internal engineering, field service, and operations. - Support service offering development and go-to-market initiatives. - Forecasting & Executive Reporting - Maintain accurate opportunity tracking, forecasting, and pipeline management within CRM systems. - Provide regular reporting on bookings, revenue, margin, and customer activity. - Support annual planning and growth initiatives. Qualifications - Bachelor’s degree in engineering, Business, or related field preferred. - 7–10+ years of experience in: - Electrical service sales - OEM or integrator service organizations - Mission-critical or data center environments Requirements - Advanced understanding of: - Medium- and low-voltage switchgear and protection - Modernization and retrofit methodologies - Generator, UPS, ATS, and paralleling systems - Strong working knowledge of: - NFPA, OSHA, IEEE, and NETA guidelines - Arc flash mitigation and electrical safety programs - Proven experience with legacy and third-party equipment modernization. - Consultative, executive-level sales approach - Strong technical credibility with customers and internal teams - Ability to manage complex, high-risk service scopes - High accountability for results and customer satisfaction - Ability to lift 10-20 lbs - Other duties as assigned - Travel: 40–60% regional travel Performance Metrics - Revenue, gross margin, and bookings growth - Modernization and lifecycle service penetration - Data center customer retention and expansion - Forecast accuracy and pipeline health