PwrQ Holdings LLC

Role Description Forgent Power Solutions is building intelligent automation across its core business processes: quoting, finance, engineering, and more. We’re hiring a Senior Automation Engineer to take messy, manual business workflows and turn them into working digital processes that are faster, more accurate, and actually used by the people doing the work. You’ll use workflow automation, AI agents, and human review touchpoints to get there. This is a hands-on engineering role. This role sits at the intersection of process design and technical build. The role covers the full spectrum: process design, build, and production. You’ll assess a business workflow, decide what should be automated and what should stay human, build the automation, ship it, and improve it in production. This is a remote position; however, the selected candidate must reside in the U.S. Key Responsibilities - Assess and map business processes end-to-end. Figure out what’s automatable, what should stay human, and what needs foundational work before automation makes sense. - Design, build, and deploy automation using workflow automation tools such as Power Automate and UiPath, and AI-powered agent workflows (Copilot Studio, LLM integration via Azure AI Foundry). - Architect the execution layers for each process: what gets codified in deterministic workflow for the predictable path, what stays with AI agents for reasoning and exceptions, and what stays with people. - Integrate with enterprise systems, APIs, databases, and cloud platforms. Build the connective tissue that makes workflows actually run end-to-end. - Build human-in-the-loop review systems with clear escalation, logging, and feedback capture. - Own delivery through a structured sprint methodology, from business alignment and scoping through build, launch, and post-launch improvement. - Monitor live automations, analyze exception patterns, and improve continuously. Codify discovered patterns into new rules and agent logic to push automation rates up. - Work directly with business process owners and subject matter experts. Iterate on real user feedback. - Document what works and what doesn’t so the approach is repeatable and systems are maintainable. Qualifications - 5–8 years in automation, process engineering, software engineering, systems integration, or adjacent roles. - Experience mapping and automating steps in a process replacing manual effort with automation or software. - Working experience with AI agents and LLM-powered workflows. - Ability to effectively communicate across organizational levels. - Integration skills. Ability to stitch together and clean data from multiple systems to enable process automation builds. - Bachelor’s degree in computer science, engineering, information systems, business, or related field, or equivalent practical experience. Preferred Qualifications - Manufacturing experience preferred. - Experience with Microsoft Power Platform, Copilot Studio, Azure AI Foundry, or Azure OpenAI. - Preferred experience with Anthropic Claude. - Python, SQL, or scripting fluency for data manipulation and custom logic. - Experience working alongside system implementation partners or consultants on shared delivery. Company Description Forgent Power is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class.

Role Description The Senior Service Sales Engineer is responsible for developing, selling, and managing aftermarket startup, modernization, maintenance, testing, and service solutions for electrical power distribution and critical power infrastructure. This role focuses heavily on mission-critical environments, including data centers, healthcare, industrial plants, and utilities. - Strategic Sales & Revenue Ownership - Drive revenue growth through the sale of preventive maintenance, corrective service, testing, startup, commissioning, and modernization services. - Develop and execute territory sales plans targeting data centers, healthcare, industrial, and infrastructure customers. - Identify, qualify, and pursue opportunities for: - Switchgear modernization and retrofits - Breaker replacements and upgrades - Controls and protection upgrades - Generator, UPS, ATS, and paralleling gear service contracts - Arc flash mitigation and compliance upgrades - Establish long-term service agreements and recurring revenue programs. - Partner with new equipment sales teams to grow services within the critical data center market - Serve as primary service sales contact for colocation, hyperscale, and enterprise data centers. - Advise customers on lifecycle risk mitigation, deferred maintenance impacts, modernization strategies aligned with uptime and redundancy requirements. - Align service scopes with customer MOPs, EOPs, and change management processes. - Technical & Commercial Support - Collaborate with engineering, field service, project management, and operations teams to develop technically accurate proposals. - Translate field findings into actionable commercial opportunities. - Support scope development, pricing strategy, margin targets, and contract negotiations. - Ensure proposals align with internal safety, quality, and execution standards. - Internal Support & Collaboration - Act as primary interface between customers and internal engineering, field service, and operations. - Support service offering development and go-to-market initiatives. - Forecasting & Executive Reporting - Maintain accurate opportunity tracking, forecasting, and pipeline management within CRM systems. - Provide regular reporting on bookings, revenue, margin, and customer activity. - Support annual planning and growth initiatives. Qualifications - Bachelor’s degree in engineering, Business, or related field preferred. - 7–10+ years of experience in: - Electrical service sales - OEM or integrator service organizations - Mission-critical or data center environments Requirements - Advanced understanding of: - Medium- and low-voltage switchgear and protection - Modernization and retrofit methodologies - Generator, UPS, ATS, and paralleling systems - Strong working knowledge of: - NFPA, OSHA, IEEE, and NETA guidelines - Arc flash mitigation and electrical safety programs - Proven experience with legacy and third-party equipment modernization. - Consultative, executive-level sales approach - Strong technical credibility with customers and internal teams - Ability to manage complex, high-risk service scopes - High accountability for results and customer satisfaction - Ability to lift 10-20 lbs - Other duties as assigned - Travel: 40–60% regional travel Performance Metrics - Revenue, gross margin, and bookings growth - Modernization and lifecycle service penetration - Data center customer retention and expansion - Forecast accuracy and pipeline health

Description Position Summary The Director of Service Operations provides leadership and strategic direction for all field services, equipment modernization, maintenance, warranty, and repair operations. This role ensures safe, high-quality, and profitable delivery of services across electrical distribution systems including LV/MV switchgear, circuit breakers, UPS systems, generators, transformers, protective relays, and controls. This position oversees field service technicians, modernization technicians, service supervisors, dispatch/logistics personnel, and warranty/repair support staff, and reports directly to the Vice President of Service. Key Responsibilities Operational Leadership • Lead and manage all field service operations including preventive maintenance, troubleshooting, repairs, testing, commissioning, emergency response, and customer support. • Oversee modernization programs including breaker retrofits, relay upgrades, controls modernization, and gear refurbishment. • Manage warranty processing, field warranty response, and documentation. • Oversee repair workflows including triage, in-shop repairs, component testing, and return-to-service validation. • Ensure adherence to OEM standards, internal procedures, and customer requirements. • Manage resource allocation, scheduling, and high-utilization technician deployment. • Own preventive and predictive maintenance programs and ensure documentation quality including maintaining PM standards, checklists, and service procedures. Team Leadership & Development • Lead service managers, field service technicians, modernization technicians, and logistics/dispatch teams. • Implement technician development pathways, skills matrices, and certification programs. • Oversee hiring, mentorship, coaching, and performance management. • Promote a culture of safety, quality, accountability, and customer focus. Financial & Business Management • Maintain P&L responsibility for service, modernization, maintenance contracts, warranty, and repair programs. • Support pricing strategies, labor estimating, and proposal development. • Track KPIs such as utilization, productivity, margins, warranty cost, and schedule adherence. • Develop labor and resource forecasts aligned with workload demand. Safety, Compliance & Quality • Ensure compliance with NFPA 70E, OSHA 1910/1926, LOTO, arc flash programs, and customer site requirements. • Conduct safety audits, jobsite inspections, and corrective action initiatives. • Ensure QA/QC standards for all service and modernization work. • Maintain documentation standards for service reports, PM forms, test results, warranty evaluations, and repair logs. Strategic Initiatives • Assist in the development of our service offer portfolio • Lead process improvement initiatives in logistics, tooling, fleet management, and field reporting systems. • Support service expansion and organizational integration initiatives. • Implement digital field tools, dashboards, and operational management systems. Required Qualifications • Bachelor’s degree in Operations, Business Management, Electrical Technology, or related field preferred. • 12+ years of electrical service experience with 5+ years in operational leadership. • Strong background in switchgear, breakers, UPS, generators, transformers, relays, and modernization programs. • Experience managing service, maintenance, warranty, and repair operations. • Strong understanding of NFPA 70E, OSHA, and electrical safety compliance. Skills & Competencies • Strong leadership, communication, and team-building abilities. • Skilled in scheduling, planning, and operational optimization. • Financial acumen with P&L, forecasting, and job costing experience. • Proficient in ERP, CRM, and field service management systems. • Excellent customer engagement and conflict-resolution skills Performance Metrics • Technician utilization and productivity • Service and modernization gross margins • Warranty cost reduction and response performance • Repair cycle time and QA results • PM completion and contract renewal rate • Safety performance and compliance • Customer satisfaction and service delivery timelines Reporting Structure • Reports To: Vice President of Service • Direct Reports: Service Supervisors, Field Service Technicians, Modernization Technicians, · Dispatch & Logistics Personnel, Warranty/Repair Support Staff Location & Travel • Based at corporate or regional headquarters. • Travel required (20–40%) to field sites, customer locations, and branch offices.