Role Description El Cloud Specialist – Nivel 1 (N1) representa la primera línea de operación en el modelo de servicios gestionados Cloud EMx de Escala 24x7 y es el primer punto de contacto técnico operativo para la atención de incidentes, requerimientos y consultas en clientes. Desempeña una función crítica dentro de la operación continua, brindando soporte inicial, clasificación y resolución temprana bajo los lineamientos del marco ITIL y mejores prácticas de AWS. El N1 actúa como el primer eslabón de la cadena de soporte técnico, filtrando, documentando y resolviendo eventos de baja complejidad, y escalando adecuadamente aquellos que requieren intervención de niveles superiores. Qualifications - Mínimo 1 año en roles operativos o de soporte técnico relacionados con nube, ITSM o NOC. - Nivel Foundation o experiencia equivalente en la gestión de incidentes y solicitudes. - Certificación AWS Cloud Practitioner vigente o en proceso. - Conocimientos básicos de servicios AWS (EC2, S3, IAM, VPC), monitoreo (CloudWatch), y herramientas de soporte. - Familiaridad con sistemas como Jira Service Management, ServiceNow, Zendesk, entre otros. - Claridad escrita y verbal para la interacción con usuarios técnicos y no técnicos. - Capacidad para ejecutar procedimientos de diagnóstico y priorizar tareas. - Disponibilidad para turnos rotativos, trabajo nocturno o fines de semana según rotación definida. - Capacidad de gestionar de forma proactiva y autónoma las propias tareas, responsabilidades y desarrollo profesional. Requirements - Participar en turnos de guardia bajo esquemas de 24x7 o rotativos, asegurando continuidad operativa. - Seguir procedimientos operativos estándar definidos por EMx y los lineamientos del área de Cloud Operations. - Asegurar el cumplimiento de controles relacionados a seguridad, acceso, respaldo, monitoreo y documentación. - Participar en revisiones internas sobre calidad del soporte entregado y adherencia a SLAs. Benefits - Al completar 40 horas en el primer o segundo turno, el colaborador disfruta de un descanso de 48 horas. - Al completar 40 horas en el tercer turno, el descanso se extiende a 72 horas. Company Description Reporta de manera directa al First Line Operations Lead. Trabaja en conjunto con los Cloud Specialists Nivel 2. Colabora de manera estrecha con los Cloud Operational Manager (COM) y los FinOps Cloud Specialists. Key Responsibilities - Gestión de Incidentes (Incident Management) - Actuar como punto de contacto inicial para reportes de incidentes por parte del cliente, alertas automáticas o detectados por herramientas de monitoreo. - Registrar, categorizar, priorizar y realizar diagnóstico preliminar de cada incidente. - Resolver incidentes de primer nivel dentro del alcance de su conocimiento técnico y herramientas disponibles. - Escalar a Cloud Specialist – Nivel 2 (N2) o Cloud Operational Manager (COM) cuando se identifique complejidad técnica o impacto mayor según matriz de escalamiento cuando sea necesario. - Documentar adecuadamente cada incidente, sus pasos de diagnóstico, resolución (o motivo de escalamiento) y su trazabilidad completa en ITSM. - Gestión de Requerimientos y Consultas (Request Fulfillment / Inquiry Management) - Recepción y atención de solicitudes del cliente relacionadas con tareas estándar o de bajo impacto. - Validación de cumplimiento de requisitos previos antes de ejecutar una solicitud. - Ejecución de tareas operativas autorizadas como restart de instancias, validación de conectividad, revisiones básicas en consola AWS, entre otras. - Envío de respuestas informativas y documentación de consultas frecuentes (FAQ internas). - Gestión de Eventos y Monitoreo (Event Management & Observabilidad) - Supervisar consolas de monitoreo y herramientas de observabilidad (CloudWatch, Orbis, etc.) para identificar eventos relevantes. - Confirmar y categorizar eventos automáticos (alarmas, errores, fallas de servicio). - Ejecutar procedimientos documentados ante eventos recurrentes o conocidos (Runbooks). - Coordinar validación de alarmas con el cliente cuando la fuente o configuración sea externa. - Confirmar falsos positivos o activar procesos de atención según el evento detectado. - Registro y Documentación Operativa - Registrar cada interacción en el sistema ITSM (Jira). - Documentar hallazgos, acciones realizadas, y lecciones aprendidas para revisión posterior. - Apoyar la elaboración de reportes simples de atención o análisis de volumen de tickets. - Mantener actualizadas las bitácoras internas, notas de turno y handover de guardias. - Gestión de Configuración (CMDB y Recursos) - Apoyar en la actualización y verificación de datos de la CMDB (Configuration Management Database). - Validar que los cambios ejecutados en infraestructura se reflejen correctamente en la CMDB. - Documentar nuevos recursos detectados durante incidentes o requerimientos, y reportar inconsistencias al Cloud Operational Manager (COM). - Proponer correcciones en etiquetas, nomenclatura y categorización de recursos en base a buenas prácticas. - Ejecución de Procedimientos y Runbooks - Ejecutar procedimientos estandarizados definidos en el catálogo de runbooks EMx. - Reportar desviaciones o errores detectados en la ejecución de tareas documentadas. - Proponer mejoras o automatización para tareas manuales recurrentes. - Validar scripts o pasos documentados en ambientes de prueba cuando sea requerido por el Cloud Specialist – Nivel 2 (N2). - Gestión de la Comunicación - Mantener una comunicación fluida y profesional con el cliente durante la gestión de incidentes o requerimientos. - Mantener informado al cliente en incidentes asignados conforme a los tiempos de actualización definidos. - Escalar oportunamente bloqueos técnicos, falta de acceso o situaciones de impacto hacia el Cloud Operational Manager (COM). - Escalar al Cloud Operational Manager (COM) o al Cloud Specialist – Nivel 2 (N2) cuando se identifique riesgo. - Cumplimiento de Procedimientos y Mejores Prácticas - Asegurar el cumplimiento de controles relacionados a seguridad, acceso, respaldo, monitoreo y documentación. - Participar en revisiones internas sobre calidad del soporte entregado y adherencia a SLAs.

Assist auto insurance companies with vehicle title procurement and paperwork. Handle calls with lien holders and owners, ensuring compliance with state guidelines while managing a shared inbox to meet deadlines and directives.

Role Description The client is seeking a highly organized, tech savvy, and proactive Real Estate Operations Coordinator to support daily business operations, transaction coordination, client communication, scheduling, and operational workflows. This role will serve as the operational backbone of the business, helping manage lead flow, calendars, CRM updates, inboxes, and administrative processes while ensuring an exceptional client experience. The ideal candidate is resourceful, adaptable, growth minded, and capable of taking ownership of recurring processes while continuously identifying ways to improve efficiency and organization. Key Responsibilities - Executive & Administrative Support - Manage the client’s calendar, appointments, meetings, and scheduling logistics - Coordinate property showings between buyers, listing agents, showing agents, and internal stakeholders - Assist with personal administrative tasks such as scheduling appointments and managing calendar conflicts - Organize daily priorities and ensure important deadlines and follow ups are completed on time - Handle inbox management across email, text messages, and communication platforms - Client Care & Communication - Serve as a professional and friendly point of contact for clients and leads - Respond to client inquiries and provide timely updates throughout transactions and processes - Monitor incoming communications and escalate important matters when necessary - Follow up with leads, prospects, and clients while maintaining a high level of customer service - Support relationship management through clear communication and proactive follow through - Real Estate Operations & Transaction Coordination - Assist with transaction coordination and operational support throughout the real estate process - Update and maintain CRM systems with accurate lead and client information - Track transaction progress, documentation, deadlines, and communications - Coordinate with vendors, agents, and service providers to ensure operational efficiency - Support process execution and ensure workflows are followed consistently - Social Media & Lead Management Support - Monitor social media platforms for direct messages, comments, and lead activity - Respond to basic inquiries and escalate higher level conversations when needed - Help organize content workflows and support backend social media operations - Coordinate scheduling and follow up related to social media leads and inquiries - Assist with maintaining operational consistency across social media processes - Process Improvement & Technology Support - Identify opportunities to improve workflows, systems, and operational efficiency - Support automation initiatives and help streamline repetitive administrative processes - Utilize AI tools, technology platforms, and productivity systems to improve organization and execution - Follow established SOPs while also contributing ideas for optimization and scalability - Take initiative in solving problems and proactively identifying operational gaps - Basic Property Management Support - Respond to tenant inquiries (availability, maintenance request, basic questions) - Send payment reminders for past-due accounts - Track and update tenant records in the system - Storage Facility Management - Respond to tenant inquiries (availability, pricing, basic questions) - Assist with new tenant onboarding (set up account, access details) - Send payment reminders for past-due accounts - Track and update tenant records in the system - Coordinate with on-site manager for move in/move out and maintenance requests - Help monitor delinquent accounts and flag for follow-up - Assist with simple reporting (occupancy, payments, notes) Qualifications - Minimum 3 years of experience in executive assistance, operations coordination, customer service, client success, or administrative support - Previous experience supporting a real estate business, brokerage, property management company, or transaction coordination team - Strong verbal and written English communication skills - Experience managing schedules, calendars, appointments, and multiple priorities simultaneously - Stable work history with a preference for candidates who have remained in previous roles for 2+ consecutive years - High level of organization and attention to detail - Comfortable working in a fast paced and dynamic environment - Ability to handle client facing communication professionally and confidently - Strong critical thinking and problem solving abilities - Tech savvy with the ability to quickly learn new tools and systems - Experience using Google Workspace and CRM systems - Stable work history with demonstrated longevity in previous roles - Experience working remotely with U.S. based clients or companies Preferred - Familiarity with social media platforms and lead management workflows - Experience with project management tools, automation tools, AI platforms, or process optimization - Experience using Notion, Metricool, or real estate related CRMs - Leadership, coordination, or team management experience in previous roles - Experience supporting high performing entrepreneurs or executives Personality Traits - Growth minded and eager to continuously improve - Proactive and capable of taking ownership without constant supervision - Resourceful and solution oriented - Strong sense of accountability and professionalism - Adaptable and comfortable handling changing priorities - Curious and willing to learn new systems, tools, and workflows - Emotionally intelligent with strong interpersonal skills - Able to receive feedback constructively and apply improvements quickly - Reliable, dependable, and committed to long term growth - Naturally organized with a strong sense of initiative and follow through

Title: Development Operations Data Manager Location: CT-Bethel Job Description: Description Salary: $70-72k/year DOE Are you a detail-driven data professional who thrives behind the scenes of successful fundraising? Ability Beyond is seeking a Development Operations Data Manager to power our fundraising efforts through strong systems, clean data, and exceptional donor stewardship. In this highly collaborative role, you’ll play a critical part in ensuring our donors have a seamless, high-quality experience - while equipping our Development team with the data, tools, and insights they need to succeed. What You’ll Do As our Development Operations Data Manager, you will serve as the backbone of our fundraising infrastructure: - Lead Gift Processing & Data Integrity - Manage all gift processing across Raiser’s Edge NXT and digital giving platforms - Ensure accuracy, compliance with accounting standards, and adherence to internal controls - Own Fundraising Systems & Reporting - Maintain and optimize donor records, queries, reports, and dashboards - Generate lists for appeals, events, and stewardship activities - Partner with Development staff to provide data insights that support fundraising strategy - Drive Financial Alignment & Audit Readiness - Act as the primary liaison between Development and Finance - Support reconciliation processes, year-end close, and annual audit preparation - Oversee pledge tracking, donor invoicing, and year-end giving statements - Manage Raiser’s Edge NXT - Maintain database health, data standards, and best practices - Provide user support and training to team members - Troubleshoot system issues and improve workflows - Enhance Donor Experience - Ensure timely and accurate gift acknowledgments and receipts - Respond to donor inquiries with professionalism and care - Support seamless donor communications and engagement tracking - Strengthen Data Processes - Continuously improve database structure and workflows - Prepare targeted mailing lists for appeals, events, and outreach campaigns What You Bring - 5+ years of experience in fundraising operations, gift processing, or database management - Hands-on expertise with Blackbaud Raiser’s Edge NXT (required; certification a plus) - Strong proficiency in Excel and data management tools - Demonstrated experience handling complex revenue tracking and reconciliation - Exceptional attention to detail, organization, and problem-solving skills - Ability to manage multiple priorities and meet deadlines with accuracy - Clear communicator who can translate complex data into actionable insights - A collaborative, “can-do” mindset with a commitment to confidentiality and integrity Why Join Ability Beyond? At Ability Beyond, your work directly contributes to meaningful impact. You’ll join a mission-driven team dedicated to expanding opportunities and improving lives - while bringing excellence and innovation to every aspect of fundraising. Other benefits include: - Generous benefit package (medical, dental, vision, pet insurance) - Paid time off (increases over years of service) - Self-directed retirement plan options (403B) - PSLF loan forgiveness eligibility - Access to an Employee Assistant Program including mental health resources - Ongoing diversity, equity, inclusion, & belonging initiatives - A culture of appreciation, respect, and teamwork Work Environment - Hybrid schedule: 3 days in the office, 2 days remote - Occasional evening/weekend availability for events and key initiatives