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Assistant Director of Member Relations
Location
United States
Posted
30 days ago
Salary
$67K - $78K / year
Seniority
Lead
Job Description
Assistant Director of Member Relations
ISEP Study Abroad
Role Description The Assistant Director for Member Relations – U.S. East provides day-to-day leadership for institutional engagement, regional relationship management, and student mobility initiatives for ISEP Exchange Member Institutions across the Eastern United States, with direct management responsibilities for Member Institutions in the Midwest and Northeast regions. Reporting to the Director of U.S. Member Relations, this role works collaboratively with member institutions and internal teams to support participation in ISEP Exchange and ISEP Direct programs, strengthen institutional partnerships, and ensure successful program delivery. The Assistant Director serves as a primary contact for assigned member institutions in the U.S. Midwest and Northeast, focusing on: - Relationship building - Recruitment strategies - Program management - Maintaining ISEP membership standards This position also supervises University Relations Managers (URMs) within the U.S. East region, overseeing regional program management and addressing any issues requiring escalation. As part of the leadership role, this position contributes to: - Regional planning - Staff training - Cross-functional initiatives that support organizational goals and member satisfaction This role is well suited for an experienced international education professional who is relationship-oriented, collaborative, adaptable, and passionate about expanding access to global learning opportunities. Qualifications - Bachelor’s degree - 5–7 years of professional experience in international education, study abroad, student recruitment, higher education administration, or related fields - Experience building and maintaining relationships with higher education stakeholders - Strong verbal, written, presentation, and cross-cultural communication skills - Ability to manage multiple priorities independently while working collaboratively across teams - Experience using CRM systems, reporting tools, or data to support outreach and decision-making - Ability and willingness to travel extensively, including occasional overnight and non-traditional hours - Demonstrated commitment to intercultural learning, inclusive engagement, and the value of international education Requirements - Supervise, mentor, and support University Relations Managers (URMs) within the designated region - Collaborate with internal teams across Member Relations, Student Services, Marketing & Communications, and Affiliate Engagement to support program success and institutional partnerships - Support day-to-day regional program operations to ensure quality service delivery and adherence to ISEP membership standards - Assist institutions with program processes, issue resolution, and operational questions related to participation in ISEP programs - Monitor member engagement and satisfaction and collaborate with internal and external stakeholders to address concerns and support positive outcomes - Participate in cross-functional projects and organizational initiatives as assigned Benefits - This position requires regular travel to member and prospective institutions, conferences, and professional events to support institutional engagement and student recruitment efforts - Travel may increase during peak recruitment and conference seasons and can constitute up to 70% of work time during certain periods
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