• Fix Alpaca’s operational bottlenecks for scale. • Own the product roadmap for Alpaca’s internal workflows and tooling. • Drive root cause analysis and execute on the most complex and high-risk operational problems (e.g. AML/KYC workflows, reconciliations, corporate actions, cost basis processing, tax reporting, and security master/reference data management). • Design systems and leverage internal tooling, AI, and workflow orchestration, so existing operations teams can support 100x growth. • Define clear success metrics and SLAs. Write crisp specifications, map processes, and work cross-functionally to ship high-leverage tooling, iterating based on operational feedback. • Design and manage the data framework for selecting strategic projects, blending inputs from the Risk, Sales and Support. • Collaborate with Sales and Product to establish, manage, and enforce the operational capacity standards, acting as the critical check between ambitions and operational reality. • Drive critical Build vs. Buy evaluations for core platform components, ensuring compliance and optimal platform integrity.

• Serving as the day-to-day PM lead on the AI Creator and MortgageCoach platform. Taking feedback, writing specs, driving sprints, and owning feature iteration through quantitative and qualitative input. • Managing the product roadmap execution. Translating strategic priorities set by the VP of Product into a clear, sequenced plan the team can execute against. • Running structured customer discovery and feedback programs. • Driving cross-functional alignment between product, engineering, CS, and sales on timelines, priorities, and launches • Surfacing trade-offs, capacity gaps, and delivery risks early; with solutions • Representing product in day-to-day leadership conversations and freeing the VP of Product to focus on strategy, partnerships, and the 12–24 month horizon**

• Drive your roadmap projects across whatever areas they live in — discovery through launch • Run discovery with UX, talk to customers, ride along with our internal Operations team, and turn it into specs that build cleanly • Pull your own data in Hex (with Claude or ChatGPT as your wingman) to size, prioritize, and measure • Spot when ML or GenAI is the right answer and scope it with our Data Science lead • Run the cross-product feedback loop on a steady cadence — Sales, CS, internal Operations, customer conversations • Keep Linear and the roadmap honest — visible, prioritized, predictable • Own product-wide release readiness, FAQs, release notes, and customer-facing docs • Use Claude, ChatGPT, and Hex every day as multipliers on your judgment — not as a substitute for talking to customers, owning the spec, or making the call

Role Description We are building the platform that powers the performing arts; not just ticketing, but ticket protection, parking, CRM, donations, memberships, and martech, all integrated into a single ecosystem. The Senior Product Manager for Partners and Integrations will own the product delivery for this expanding surface area. This is a new role on a new team, and the first dedicated PM for our integrations and API platform. You will be responsible for ensuring our API achieves full parity with our consumer white-label ordering platform, that it is scalable, reliable, and secure, and that our growing roster of integration partners can build on it with confidence. You'll partner deeply with Engineering and Design, while shaping the strategy for how third-party products connect to Nliven. Reporting to the VP, Product, this is a high-leverage individual contributor role for someone who is equal parts platform thinker and execution-focused PM. This position is full-time and fully remote. Candidates must be located within one of the following states: California, Colorado, Connecticut, Florida, Louisiana, Minnesota, New Jersey, New York, North Carolina, South Carolina, Oregon, Texas, Virginia or Wisconsin. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. Qualifications - Four or more years of proven experience in product management, with a focus on APIs, platform products, integrations, or developer-facing tools. - Experience in a B2B SaaS environment, with a strong understanding of B2B or B2B2C platforms. - Technical fluency: you can discuss APIs, webhooks, data flows, and system architecture with engineering teams and make informed trade-off decisions. - Demonstrated success launching integrations or platform features from concept through delivery. - Understanding of product management principles, methodologies, and best practices. Requirements - Experience in ticketing, live events, or performing arts technology. - Experience with consumer-facing products and/or mobile applications. - Experience standing up a new product area or team. Benefits - Base annual salary range of $140,000 to $165,000, commensurate with experience. - Eligibility for annual bonus based on performance and company success. - 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026). - Company-paid life insurance. - Traditional and Roth 401k plans. - Paid parental leave. - Learning & development opportunities with company reimbursement for eligible educational expenses. - Working abroad opportunities. - Volunteer days off. - Flexible scheduling. - Up to $300 reimbursement for initial equipment to set up hybrid work environment. - Generous PTO and holiday schedule. - Remote work environment.