• Recruiting agents globally for language services in over 100 languages, focusing on over-the-phone interpreting, video remote interpreting, on-site interpreting, translation, transcription, and related services. • Interacting effectively with individuals from diverse backgrounds, cultures, and regions, demonstrating comfort with different English accents and proficiency in conducting video and phone meetings. • Conducting tests in English and Spanish. • Managing the onboarding process for new hires. • Ensuring accurate and up-to-date employee data. • Compiling and organizing candidate and agent data. • Ensuring HR compliance with company policies. • Collaborating with different company departments to achieve department and company goals. • Handling daily administrative and HR duties for the company.

About the RoleMongoDB is looking for an individual to manage our global Candidate Experience function. In this role, you will own the end-to-end candidate experience operations across the US, EMEA, and APAC building a high-performing team of coordinators and ensuring every candidate who interacts with MongoDB leaves with a positive and lasting impression — regardless of outcome. You will be a strategic partner to the Recruiting leadership team, driving operational excellence, process standardization, and regional consistency across a distributed team. This is a people-first role for a leader who is equally passionate about scaling systems and developing talent. What You'll Do - Develop and lead a globally distributed team of Candidate Experience Leads & Coordinators (CECs) across multiple regions including US, EMEA, and APAC - Foster a cohesive team culture across time zones, building engagement and alignment around shared goals and values - Set the vision and strategy for candidate experience globally, ensuring a consistent, high-quality, and equitable experience across all regions and hiring stages - Own and evolve the candidate journey from interview scheduling through offer acceptance, identifying friction points and implementing scalable solutions - Build and maintain reporting dashboards to track key metrics such as scheduling SLAs, candidate satisfaction (NPS), and coordinator productivity - Consistently monitor and forecast team capacity, ensuring regional teams are appropriately staffed to meet hiring volume - Partner cross-functionally to align candidate experience initiatives with broader talent strategy - Drive adoption of new tools and automation to increase coordinator efficiency using AI What You'll Bring - 7+ years of experience in recruiting coordination, recruiting operations, or talent acquisition, with at least 3 years in a people management role - Demonstrated experience managing distributed or global teams across multiple time zones and regions - Deep understanding of the candidate lifecycle and best practices for high-volume, high-quality interview experience - Strong operational mindset with a track record of building scalable processes and driving measurable improvements - Experience with ATS platforms (Greenhouse preferred) and scheduling tools; comfort with data and reporting - Excellent communication, influencing, and stakeholder management skills — including experience working with senior recruiting and business leaders - Ability to thrive in a fast-paced, ambiguous environment and manage multiple competing priorities across regions Why MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. Req ID #2273448357 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $73,000—$143,000 USD

• Develop and execute an initial recruiting strategy for Managed Review contract attorneys, aligned to insourced staffing targets. • Design and implement initial recruiting workflows, including requisition intake, sourcing, screening, interviewing, onboarding, and redeployment. • Build standardized playbooks for high-volume hiring across varying project types, including rapid ramp-ups, specialized review needs, and client-specific requirements • Implement sourcing strategy using job boards, networks, referrals, and direct outreach to build deep pipelines of qualified contract attorneys. • Develop and maintain segmented talent pools (e.g., prior Lighthouse reviewers, jurisdiction-specific candidates, specialized subject matter experience). • Leverage market insights and data to adjust sourcing strategies and improve pipeline effectiveness. • Establish consistent screening and evaluation criteria to ensure alignment with project requirements and client expectations. • Partner with Managed Review leadership, operations, and Review Managers to refine candidate profiles, required skillsets, and quality benchmarks. • Ensure high-quality candidate selection through structured screening, interviews, and qualification processes. • Ensure a high-quality experience for candidates throughout the recruiting and onboarding process, building strong relationships with stakeholders and establishing credibility as a trusted recruiting partner. • Oversee onboarding workflows to ensure efficient, compliant, and seamless onboarding of contract attorneys. • Partner with Review Managers and review leadership to select reviewers for deployment on projects • Partner with Managed Review operations to ensure timely deployment and readiness for project start. • Identify and resolve bottlenecks in onboarding processes, improving speed and candidate experience. • Partner with Managed Review leadership and operations to assess core recruiting metrics (e.g. time-to-fill, acceptance rates, reviewer quality, redeployment rates) and use this data to identify risks, opportunities, and requirements for growing Lighthouse contract attorney recruiting function to meet staffing needs at scale. • Advise on additional resourcing and tools needed to develop a sustainable and scalable recruiting engine that delivers consistent talent pipelines, reduces time-to-fill, and enhances reviewer quality and retention across Lighthouse Managed Review engagements. • Perform other related duties as assigned.

• Actively engage with the One Forma crowd pool and attract qualified contingent workers for AI projects. • Conduct initial screening to assess candidate suitability for various projects. • Guide candidates through the application and onboarding process to ensure a seamless experience. • Collaborate with the Project Recruitment Lead to understand project-specific hiring needs. • Propose suggestions to improve recruitment processes and workflows. • Maintain accurate records of candidate outreach, recruitment funnel metrics, and hiring performance. • Provide regular updates to internal stakeholders on recruitment progress and challenges. • Ensure adherence to all local labor laws and Centific recruitment policies. • Maintain confidentiality and data security during the recruitment and onboarding process.