Role Description Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Job Description Responsibilities: - Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis from a range of stakeholders including external brokers and end clients as well as internal underwriting teams. - Key entry point for all escalations with external and internal stakeholders by answering all questions which fall within the Admin scope and determine and execute the transfer of all other questions to the relevant departments/roles. - Be a liaison between Policy Administrators Team Coordinators and Team Leaders. - Accurate, timely and efficient data entry of insurance risks as per the client standards to achieve Service Excellence as well as general administrative duties. - Delivers exceptional service standards/KPI’s. - Be a backup to Team Coordinator by helping to keep the relevant KPIs updated and perform analysis and preparation of management information reports as requested using various reporting tools and methods. - Participate and provide support to process improvement projects. - Contributing to technical support and procedural best practice and support. - Provide new ideas and support the Management Team regarding execution. - Accountable to have a backup for your senior tasks (within admins). - Perform more complex and time-consuming tasks. - Act as point of reference for technical and procedural best practice for other team members within the Policy Administration Team. - Support new staff training and actively participate on new tasks transition. - Maintain and update process documentation. Qualifications - Minimum qualifications: - Economic studies (e.g. finance, accounting or similar domains) - BA. - Proficient in written and spoken English. - Good interpersonal skills with the ability to work as a member of various teams. - Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under pressure. - Curious, willing to learn and showing a challenging conventions spirit. - Ability to organize, prioritize and plan workload to meet deadlines. - Demonstrating personal integrity. - Personable, able to develop rapport easily and build relationships. - Good Customer Focus. - Preferred qualifications: - Personal culture and client management expertise. - High motivation and ability to learn. - Ability to work under time pressure. - Experience in insurance is an advantage. Requirements - Bachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - Statistics. - Certifications: - Associate in Claims (AIC) - The Institutes (USA). - Certified Compliance Officer (CCO) - Vskills. - Certified Financial Analyst (CFA) - Skillab. - Certified in Risk and Information Systems Control (CRISC) - ISACA. - Certified Risk Professional (CRP) - Udemy. - Required Skills: Insurance, Property & Casualty Insurance. - Language: Dutch (Required), English (Required). - Language Proficiency - Advanced - C1. - Job Type: Fixed Term (Fixed Term). - Job End Date: 2027-07-22. - Remote Type: Remote. - Work Shift: Standard (Poland). - Compensation Range: Initial Pay Starting From 13600 PLN. Benefits - Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter. - Make an impact – Help global enterprises solve business challenges that matter. - Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead. - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.