• Ensure smooth and efficient order processing during peak back-to-school season. • Engage directly with customers via telephone and online communications to quickly and accurately process and activate orders. • Assist with essential Customer Relationship Management (CRM) data cleanup and organization. • Expedite customer order placement and purchase activation. • Resolve technical purchase-related inquiries and basic product activation issues. • Identify opportunities to educate customers on additional relevant products. • Collaborate with teams to provide exceptional service and gather customer feedback for continuous improvement. • Submit and manage product issues and bugs to the Product and/or Engineering teams as appropriate.

• Migrate customer’s data through the onboarding lifecycle and thereafter • Maintain expertise on Agworld product features • Serve as a detail-oriented expert while migrating customer data to the Agworld platform • Collaborate with the Customer Success Team to resolve complex customer needs or feature requests • Respond to customer inquiries via email and chat in a timely and professional manner • Diagnose and troubleshoot technical issues related to the Agworld platform • Escalate complex technical issues to the Customer Success team with detailed notes and logs • Maintain product expertise across core and advanced features • Guide customers through product features and best practices • Maintain accurate records of customer interactions in the ticketing system • Identify recurring issues and suggest process or product improvements with internal teams • Meet or exceed customer satisfaction goals

• Answering customer inquiries via phone, chat, email, and SMS • Assisting customers with purchase-related questions and order support • Following up on pending inquiries and unresolved customer interactions • Accurately documenting customer interactions and updates • Providing friendly, professional, and solution-focused support • Building positive customer relationships through clear communication

• Answering customer inquiries via phone, chat, email, and SMS • Assisting customers with purchase-related questions and order support • Following up on pending inquiries and unresolved customer interactions • Accurately documenting customer interactions and updates • Providing friendly, professional, and solution-focused support • Building positive customer relationships through clear communication • Training Start Date: Monday, June 8, 2026 • One week of training followed by one week of supported on-the-job experience