• Answering customer inquiries via phone, chat, email, and SMS • Assisting customers with purchase-related questions and order support • Following up on pending inquiries and unresolved customer interactions • Accurately documenting customer interactions and updates • Providing friendly, professional, and solution-focused support • Building positive customer relationships through clear communication

• Answering customer inquiries via phone, chat, email, and SMS • Assisting customers with purchase-related questions and order support • Following up on pending inquiries and unresolved customer interactions • Accurately documenting customer interactions and updates • Providing friendly, professional, and solution-focused support • Building positive customer relationships through clear communication • Training Start Date: Monday, June 8, 2026 • One week of training followed by one week of supported on-the-job experience

Role Description This is a seasonal, hourly paid position where you will be expected to work 40 hours per week and is anticipated to last through October 30, 2026. As a Seasonal Customer Service Representative, your primary mission will be to ensure smooth and efficient order processing during our peak back-to-school season. You'll play a crucial role in supporting our sales and customer success teams, engaging directly with customers via telephone and online communications to quickly and accurately process and activate orders. Beyond order fulfillment, you'll assist with essential Customer Relationship Management (CRM) data cleanup and organization, directly contributing to customer satisfaction and operational efficiency during this crucial period. You're a continuous learner with a hunger for knowledge, approaching challenges as opportunities to improve. You value team members' input from all levels and actively seek ways to support your colleagues. You will sit directly with the Sales & Customer Success Teams, and report to the Director of Sales. Core Functions: - Efficiently process a high volume of inbound customer orders received via phone, email, and chat, ensuring accuracy and speed during peak seasonal periods. - Expedite customer order placement and purchase activation, ensuring timely access to our products and services. - Assist with CRM data cleanup and organization to maintain accurate customer records, streamline operations, and support future customer engagement initiatives. - Resolve technical purchase-related inquiries and basic product activation issues, escalating complex problems to the appropriate teams when necessary. - Identify opportunities to educate customers on additional relevant products that can enhance their learning or teaching experience within our music brands. - Collaborate with teams to provide exceptional service and gather customer feedback for continuous improvement. - Submit and manage product issues and bugs to the Product and/or Engineering teams as appropriate, ensuring timely resolution for customers. Qualifications - Minimum of 1 year of experience in a customer-facing role, demonstrating strong problem-solving skills, in the music or music education industry. - Familiarity with MakeMusic Cloud (formerly SmartMusic) and/or Finale is highly beneficial, or a demonstrated ability to quickly learn and navigate new software applications. - Ability to troubleshoot and resolve technical purchase issues and basic account/activation problems via telephone and email. - Demonstrated effectiveness in clear and concise verbal and written technical communication. - Superior customer service and problem-solving skills, with a focus on quick and accurate resolution. - Ability to maintain a calm and professional demeanor during escalated situations or high-pressure periods. - Effectively prioritize and manage multiple tasks while maintaining strong organizational skills. - Technical proficiency with both PC and Mac platforms. Requirements - Proven experience in a fast-paced customer service environment, managing a high volume of inquiries via phone, email, or chat. - Prior experience in an educational technology (EdTech) or SaaS company. - Familiarity with CRM software (e.g., HubSpot) and customer support platforms (e.g., TalkDesk) is a strong plus. - Experience in Education, especially within music education or school administration. - A genuine passion for music and/or music education. - Demonstrated ability to quickly learn and adapt to new software platforms and internal systems. Compensation Peaksware is committed to fair and equitable compensation practices. The hourly range for this role in Colorado is $14.49 - $24.14/hour. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications. Work Environment This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources. Physical Demands While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Role Description The Product Support Specialist will act as the support resource for Censis clients to ensure resolution and client satisfaction on support and technical issues. This position provides excellent support and customer service to all clients using CensiTrac products. This includes handling any customer CensiTrac issues and documenting all communications until case resolution. - Serve as the main point of contact for internal and external customers to resolve outstanding technical and application issues, stay in sync with customer requests, and respond to client inquiries regarding the support of CensiTrac. - Independently solve and research complex technical and application-related customer inquiries by phone and email. - Facilitate the customer concern to higher tiers. - Coordinate with clients and appropriate internal departments to ensure clients are properly serviced. - Develop and maintain an in-depth understanding of the CensiTrac product suite. - Participate in (after-hours) on-call rotation. - Support applicable hardware related to CensiTrac (ex. printers, interfaces, scanners). - Participate in process-improvement projects in the Technical Support department. Qualifications - Associates or bachelor’s degree in related area or equivalent experience. - 1-3 years of customer support, SaaS preferred. - Proficient in the use of Microsoft Office products. - Excellent presentation, writing, organizational, analytical, and problem-solving skills. - Experience using Zendesk, Salesforce, ServiceCloud or similar application preferred. - This role must support the Central or Eastern Time Zone. Requirements - Customer obsessed with a dedicated team player attitude. - Hands-on approach and “can-do” demeanor. - Excellent communicator with telephone etiquette. - Good interpersonal and listening skills. - Highly analytical, data-driven, conclusive, organized, focused, strategic, practical, creative, and innovative. - Strong problem-solving skills and the ability to multi-task. Travel - Position is remote but must be able to travel on-site to client locations 2-3 times/year. Company Description Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. - Global industrial technology innovator with a startup spirit. - Forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. - Diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. - Use the proven Fortive Business System (FBS) to accelerate positive impact.