• Independently manage and monitor the processing, review, approval, archival, and distribution of revision- controlled documents in the Electronic Document Management System (eDMS). • Provide user support and guidance on document workflows, processes, and system usage. • Ensure documents meet formatting, content, and compliance standards prior to approval. • Maintain document records to ensure accuracy, completeness, and traceability within the system. • Coordinate document periodic reviews of controlled documents to ensure ongoing accuracy and compliance. • Support internal and external inspections by retrieving documentation and ensuring inspection readiness. • Independently manage training assignments and task execution within the Electronic Document Management System (eDMS). • Generate and distribute training compliance reports for management and audit purposes. • Support onboarding training activities and assignment of required curriculum. • Identify and escalate process inefficiencies within document control and training workflows. • Perform miscellaneous duties as assigned.

Role Description At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. - Representation of the Care Coordination of Utilization Review (UR) and Case Management (CM) services for E & I Clinical during external facing Commercial client audits - Analysis and demonstration of process and documentation of UR functions that integrate with CM business partners to reduce risk of readmission - Serves as a subject matter expert (SME) for Utilization Review standard process, specific to the client and commercial line of business, while participating in audit activities - Collaboration with internal business partners and leadership; providing clinical knowledge, critical thinking, and UR summaries for audit presentation - Post audit collaboration with business leaders to communicate findings and develop action plans to drive quality improvement - Performance Guarantee (PG) monitoring to ensure compliance to the contractual agreement You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - Current, unrestricted Registered Nursing (RN) license - 1+ years of ICUE/OCM experience - Clinical expertise in utilization management processes, evidence-based guidelines, and the clinical operating system - Proven technical skills using Microsoft applications including Excel, PowerPoint, Word, and Adobe PDF - Proven flexible and self-directed with ability to manage priorities effectively - Demonstrated effective communication skills with an ability to present information to an audience - Proven detail-oriented with sound judgment and decision-making - Must have a designated workspace and access to install secure high-speed Internet via cable/DSL in home - Willing or ability to travel up to 25% and abide by all UHC travel requirements - All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Requirements - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). - The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. - We comply with all minimum wage laws as applicable. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. - UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. - UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• Design end-to-end quality strategy and establish long-term technical guidelines for projects. • Lead research, adoption, and governance of new technologies, including the use of Artificial Intelligence to optimize testing. • Influence system architecture to ensure systems are testable, resilient, and designed for high reliability. • Mentor, upskill, and guide the technical development of other quality engineers on the team. • Work directly with strategic clients, translating complex quality engineering metrics into business value.

• Develop comprehensive test plans based on functional and technical specifications to ensure complete coverage • Create, maintain, and execute detailed manual test cases using Zephyr integrated with JIRA • Actively participate in daily squad stand-ups, sprint planning, reviews, and retrospectives in an Agile environment • Log, track, and manage defects in JIRA, verify fixes, and coordinate retesting activities to ensure quality resolution • Validate user stories and tickets to confirm compliance with defined acceptance criteria before release • Apply a Shift-Left testing approach by engaging early in the development lifecycle and collaborating closely with Product Owners and Development teams • Partner with Frontend engineers to transition manual test scenarios into automated test scripts using Cucumber, Gherkin, and Playwright • Contribute to CI/CD pipelines by enhancing automated test coverage and supporting reliable, stable deployments • Perform and support network, performance, smoke, and visual regression testing in production and customer-facing environments