• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels. • Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption. • Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform. • Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports. • Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. • Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders. • Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment. • Collaborate on marketing-informed campaigns and plays to drive adoption and expansion. • Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR. • Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels. • Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption. • Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform. • Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports. • Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. • Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders. • Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment. • Collaborate on marketing-informed campaigns and plays to drive adoption and expansion. • Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR. • Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

Role Description This role plays a critical part in onboarding, managing, and ensuring the success of our clients. You will work closely with internal teams including production, marketing, and technical teams to deliver a smooth client experience and prevent churn through proactive communication and support. - Consistently monitor client communication on Slack, email, and other CRMs. - Understand customer requirements/concerns and answer questions promptly with clarity and empathy. - Serve as a POC for customers with regard to the client’s advertising and technical needs. - Coordinate between the client and Socioh’s design, production, sales/marketing, and tech teams to ensure that client requirements are met in a timely manner. - Communicate project scope, goals, deliverables, and timelines effectively across teams. - Manage multiple conversations/projects simultaneously, while prioritizing key accounts. - Track progress on all accounts via CRM/account management tools so that tasks are not dropped. - Test and use Socioh’s in-house software to have a deep understanding of our app and how it works with Meta. - Set up ad catalogs for clients in Socioh’s app. - You may be expected to help out with other tasks as needed. Qualifications - 3–5 years of experience in customer success, account management, or client-facing roles. - Experience working with eCommerce clients or in a marketing/advertising agency environment. - Ability to work during US hours (EST/PST). - Excellent written and spoken English, with strong grammar and communication skills. - Strong attention to detail and organizational skills. - Ability to manage multiple clients and projects simultaneously. - Comfortable working in a remote and fast-paced startup environment. - Strong interpersonal skills and a customer-first mindset. - Bachelor’s degree. - Interest in technology, SaaS, or eCommerce platforms. Benefits - Work from Anywhere. - Competitive Salary (USD).

Role Description Brightree Patient Collections, a nationwide leader in patient-pay billing and collection services, is seeking a driven and customer-focused Senior Customer Success Specialist to join its growing team. In this role, you will serve as a primary point of contact for clients, ensuring a high level of service delivery, customer satisfaction, and account performance. - Serve as the lead point of contact for all matters related to the assigned customer base. - Coordinate, schedule, and facilitate relevant training for assigned customers. - Build and maintain strong, long-term customer relationships. - Identify and assess customer issues, problems, and opportunities by analyzing information from multiple sources and drawing sound conclusions. - Maintain consistent monthly and/or quarterly customer touchpoints to ensure timely communication and alignment with company initiatives. - Collaborate with other Account Managers to identify and support program enhancements related to the customer base and software solution. - Identify current and potential revenue management issues. - Recommend corrective actions to resolve outstanding financial issues in consultation with clients. Qualifications - Associate’s degree required; bachelor’s degree preferred. - 1–3 years of proven account management, business-to-business sales, or related experience required. - Experience in the HME/DME industry and medical billing required. - Financial analysis and direct profit and loss accountability experience preferred. - Advanced proficiency in Microsoft Office products. - Advanced analytical skills. - Passion for customer service, with strong problem-solving skills and a focus on identifying and implementing customer solutions. - Strong business and financial acumen, including the ability to set expectations and align goals to business plans. - Strong ethics and a high level of personal and professional integrity. - Effective communication skills, including strong oral, written, and persuasive communication abilities. - Ability to communicate, present, and influence effectively across all levels of management, including C-level stakeholders. - Exceptional organizational skills, strong attention to detail, and the ability to manage multiple priorities. - Self-starter who is results-driven, highly motivated, and energetic. Benefits - Comprehensive medical, vision, dental, and life insurance. - AD&D, short-term and long-term disability insurance. - Sleep care management. - Health Savings Account (HSA). - Flexible Spending Account (FSA). - Commuter benefits. - 401(k). - Employee Stock Purchase Plan (ESPP). - Employee Assistance Program (EAP). - Tuition assistance. - Fifteen days Paid Time Off (PTO) in the first year of employment. - 11 paid holidays plus 3 floating days. - Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Compensation A reasonable estimate of the current base range for this position is: $57,000 - $77,000. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. Company Description Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.