Role Description Brightree Patient Collections, a nationwide leader in patient-pay billing and collection services, is seeking a driven and customer-focused Senior Customer Success Specialist to join its growing team. In this role, you will serve as a primary point of contact for clients, ensuring a high level of service delivery, customer satisfaction, and account performance. - Serve as the lead point of contact for all matters related to the assigned customer base. - Coordinate, schedule, and facilitate relevant training for assigned customers. - Build and maintain strong, long-term customer relationships. - Identify and assess customer issues, problems, and opportunities by analyzing information from multiple sources and drawing sound conclusions. - Maintain consistent monthly and/or quarterly customer touchpoints to ensure timely communication and alignment with company initiatives. - Collaborate with other Account Managers to identify and support program enhancements related to the customer base and software solution. - Identify current and potential revenue management issues. - Recommend corrective actions to resolve outstanding financial issues in consultation with clients. Qualifications - Associate’s degree required; bachelor’s degree preferred. - 1–3 years of proven account management, business-to-business sales, or related experience required. - Experience in the HME/DME industry and medical billing required. - Financial analysis and direct profit and loss accountability experience preferred. - Advanced proficiency in Microsoft Office products. - Advanced analytical skills. - Passion for customer service, with strong problem-solving skills and a focus on identifying and implementing customer solutions. - Strong business and financial acumen, including the ability to set expectations and align goals to business plans. - Strong ethics and a high level of personal and professional integrity. - Effective communication skills, including strong oral, written, and persuasive communication abilities. - Ability to communicate, present, and influence effectively across all levels of management, including C-level stakeholders. - Exceptional organizational skills, strong attention to detail, and the ability to manage multiple priorities. - Self-starter who is results-driven, highly motivated, and energetic. Benefits - Comprehensive medical, vision, dental, and life insurance. - AD&D, short-term and long-term disability insurance. - Sleep care management. - Health Savings Account (HSA). - Flexible Spending Account (FSA). - Commuter benefits. - 401(k). - Employee Stock Purchase Plan (ESPP). - Employee Assistance Program (EAP). - Tuition assistance. - Fifteen days Paid Time Off (PTO) in the first year of employment. - 11 paid holidays plus 3 floating days. - Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Compensation A reasonable estimate of the current base range for this position is: $57,000 - $77,000. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. Company Description Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Role Description Brightree Patient Collections, a nationwide leader in patient-pay billing and collection services, is seeking a driven and customer-focused Senior Customer Success Specialist to join its growing team. In this role, you will serve as a primary point of contact for clients, ensuring a high level of service delivery, customer satisfaction, and account performance. - Serve as the lead point of contact for all matters related to the assigned customer base. - Coordinate, schedule, and facilitate relevant training for assigned customers. - Build and maintain strong, long-term customer relationships. - Identify and assess customer issues, problems, and opportunities by analyzing information from multiple sources and drawing sound conclusions. - Maintain consistent monthly and/or quarterly customer touchpoints to ensure timely communication and alignment with company initiatives. - Collaborate with other Account Managers to identify and support program enhancements related to the customer base and software solution. - Identify current and potential revenue management issues. - Recommend corrective actions to resolve outstanding financial issues in consultation with clients. Qualifications - Associate’s degree required; bachelor’s degree preferred. - 1–3 years of proven account management, business-to-business sales, or related experience required. - Experience in the HME/DME industry and medical billing required. - Financial analysis and direct profit and loss accountability experience preferred. - Advanced proficiency in Microsoft Office products. - Advanced analytical skills. - Passion for customer service, with strong problem-solving skills and a focus on identifying and implementing customer solutions. - Strong business and financial acumen, including the ability to set expectations and align goals to business plans. - Strong ethics and a high level of personal and professional integrity. - Effective communication skills, including strong oral, written, and persuasive communication abilities. - Ability to communicate, present, and influence effectively across all levels of management, including C-level stakeholders. - Exceptional organizational skills, strong attention to detail, and the ability to manage multiple priorities. - Self-starter who is results-driven, highly motivated, and energetic. Benefits - Comprehensive medical, vision, dental, and life insurance. - AD&D, short-term and long-term disability insurance. - Sleep care management. - Health Savings Account (HSA). - Flexible Spending Account (FSA). - Commuter benefits. - 401(k). - Employee Stock Purchase Plan (ESPP). - Employee Assistance Program (EAP). - Tuition assistance. - Fifteen days Paid Time Off (PTO) in the first year of employment. - 11 paid holidays plus 3 floating days. - 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Role Description We are looking for a Customer Success Engineer to join our growing team and support our customers! In this role, you will support our mid-market customer base by understanding their technical needs, having strategic conversations, leading deployments, and continuously nurturing the relationship. Internally, you will work closely with the sales, product, and engineering teams to advocate for your customers' product needs. You will also help develop repeatable customer success processes and contribute to the development and improvement of runZero's product documentation. Responsibilities - Coordinate and assist in the deployment of the runZero Platform for assigned customers - Guide technical conversations to align platform features and functionality with the specific business needs of your customers - Proactively investigate and resolve support tickets, ensuring timely and accurate communication with customers - Build and refine technical documentation to improve the customer self-service experience and internal knowledge sharing - Partner with the Sales team to nurture long-term customer relationships through regular check-ins and consistent engagement - Be the voice of the customer by capturing feedback and product requests, and advocating for their needs with Product and Engineering - Develop custom integrations and automation scripts to support customer needs Qualifications - Working knowledge of the OSI model, TCP/IP, and network protocols (e.g. SSH, SNMP, HTTP) - Foundational knowledge of cybersecurity concepts, such as attack surface management, endpoint protection, and vulnerability management - Comfort working with Linux or macOS command line interfaces - Strong analytical and problem-solving skills (must be able to find answers to technical questions through manual testing, review of code, and documentation) - Foundational knowledge in at least one programming language and a strong desire to build upon this skill set - The ability to clearly explain technical concepts to both technical and non-technical stakeholders - Strong interpersonal skills with the ability to "read between the lines" of customer feedback to identify underlying needs Requirements - Salary: runZero values transparency in the hiring process. According to our market data, we expect this role to come in at a salary of about $120,000 - $140,000, plus stock options. - Interview process: - Initial one-on-one interviews with a recruiter and manager - Panel interviews with the team - Candidate challenge - a role-specific challenge designed for you to showcase your strengths and allow us to assess your skills in a hands-on exercise - A final interview, conducted either remotely or in-person if we haven't yet met face-to-face in previous rounds Benefits - 🏡 Fully remote: runZero is a 100% remote company! While we aim to gather annually for kick-offs, our team thrives in the flexibility and freedom that remote work provides. - 🥕 Benefits: We prioritize the well-being of our team members, which is why runZero pays for 100% of the premium platinum-level medical, vision, dental, life, and short-term disability coverage for you and your dependents. - 🔐 401(k): We match 4% of 401(k) contributions - 🏝️ Time off: We offer unlimited PTO, 11 official company holidays, and a recharge week at the end of the year - 🍼 Paid parental leave: We offer 12 weeks of paid parental leave - 🎉 Culture of collaboration: Our team is diverse, representing various backgrounds and perspectives, which fosters an inclusive and vibrant environment. With flexible schedules and supportive coworkers who listen to one another, runZero promotes a culture of collaboration. - And more! Applications runZero positions are currently restricted to the United States and the United Kingdom. All other International applications will not be considered. runZero is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status, ancestry, nationality or any other basis covered by applicable law. We encourage under-represented applicants to apply, even if you don’t think you fit 100% of the criteria (nobody ever does)!

Role Description Drive the AI Post-Adoption & Expansion Engine as the Founding Customer Success & Commercial Expansion Lead for a premier AI-powered grading and feedback platform for US K-12 educators. - Maximise platform utilisation among teachers. - Protect baseline revenue and hunt for expansion, upsell, and cross-sell opportunities within US school accounts. Focus areas include: - Commercial Expansion & Upsell Hunting (50%) - Monetise grassroots love by tracking clusters of individual teacher usage and pitching to school principals and district leaders. - Own the Net Revenue Retention (NRR) Quota by managing commercial renewal timelines and retaining 100% of account value. - Execute strategic cross-sells within existing school networks. - High-Impact Customer Success & Training (50%) - Drive platform obsession through high-energy virtual training sessions for new school cohorts. - Prevent churn by analysing software utilisation data and deploying intervention strategies. - Act as the primary point of contact for technical troubleshooting and create self-service documentation. Qualifications - 2–6+ years of professional experience in a K-12 software company, ideally in high-volume customer success or account management. - Experience as a closer with a revenue expansion quota. - Familiarity with Generative AI tools and their applications in education. - Flawless English communication skills. Requirements - Sales hunter mentality with a passion for negotiation and customer interaction. - Ability to work independently in a scrappy startup environment. - Experience in building playbooks and handling software demos. Benefits - Real-world impact by helping millions of students receive better feedback. - Join a rapidly growing company with significant revenue growth. - Fully remote, high-trust, and autonomous work culture. - Opportunity to work closely with founders to shape customer experience. - Continuous learning opportunities in EdTech and Artificial Intelligence.