First Help Financial logo
First Help Financial

We provide auto loans to the underserved and care for our customers and partners with exceptional service.

Associate Chief of Staff

Location

Massachusetts

Posted

6 days ago

Salary

$102K / year

Seniority

Mid Level

Bachelor Degree3 yrs expEnglish

Job Description

Associate Chief of Staff

First Help Financial

• Act as an advisor and right-hand to executives, managing upward to ensure alignment on priorities and execution • Drive accountability across leadership teams, ensuring managers and executives meet performance goals and timelines • Coach and elevate executive effectiveness, improving decision-making, communication, and team performance • Lead initiatives that enhance executive performance, identifying opportunities and implementing scalable solutions • Bring structure to ambiguity and fast-paced leadership environments, creating processes that can enable growth and efficiency • Operate with a sense of urgency, advancing leadership priorities with timeliness and accountability • Support company leadership transformation efforts, incorporating best practices • Leverage AI and technology platforms at a leadership level in effort to improve efficiency through automation • Provide solution-oriented thinking, proactively recommending improvements to our current processes and practices • Serve as a primary liaison on behalf of executives, managing communications with internal and external stakeholders • Handle confidential and high-priority matters with professionalism, discretion, and strong judgment • Manage executive calendars, meetings, and travel logistics, ensuring optimal time management and prioritization • Prepare meeting materials, agendas, presentations, and executive briefings • Take meeting notes and translate discussions into actionable follow-ups and deliverables • Draft, proofread, and manage executive communications including emails, reports, and presentations • Screen and prioritize incoming communications (emails, calls, requests) • Maintain the operating rhythm for senior leaders, including meeting cadence, preparation, follow-ups, and communication flow • Act as an extension of the executive team by helping leaders stay aligned, prepared, and responsive • Help executives use tools, systems, and AI-enabled workflows to improve effectiveness and reduce administrative friction • Coordinate communication across executive teams, ensuring collaboration and clarity • Organize and maintain documentation, reporting systems, and operational workflows • Work with People Operations to drive the planning and implementation of annual management training initiatives • Manage expense reporting, filing systems, and documentation with accuracy and compliance • Coordinate office logistics and vendor relationships as needed • Assist with special projects, ad hoc requests, and occasional personal tasks for executives

Job Requirements

  • 3+ years of experience supporting executives, with exposure to senior leadership or high-growth environments
  • Proven ability to work with and influence high-performing executives
  • Strong ability to manage ambiguity, organize chaos, and implement structure
  • Exceptional organizational, project management, and planning skills
  • Demonstrated ability to manage multiple priorities with a high sense of urgency
  • Highly professional communicator with strong writing, interpersonal, and stakeholder management skills
  • Assertive and proactive, with the confidence to challenge and influence when needed
  • Tech-savvy, with proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Teams) and comfort leveraging AI tools
  • Problem-solving skills/mentality
  • High level of discretion, confidentiality, and emotional intelligence
  • Ability to work independently and comfort, taking the initiative to make important decisions when necessary

Benefits

  • Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
  • Paid vacation
  • 401(k) match
  • Tuition reimbursement
  • Social activities
  • Monthly lunches
  • Robust employee recognition and talent development program

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