Role Description The purpose of the Customer Experience Representative is to understand the needs of our customers and provide quality support. While assisting our customers and making sure everything runs smoothly, your main duties will be: - Conducting oral and written communication with customers, obligatorily adhering to pre-defined rules and procedures with the client - Informing and advising customers on service characteristics, as well as answering customer questions - Finding solutions and providing information to the customer so they can self-handle the case - Regular monitoring of the client's case status - Providing feedback to the customer - Monitoring of the SLA - Providing timely and quality reporting to the Client Relation Manager on the activities and work processes - Providing support for continuous improvement of the process Qualifications - High school diploma or higher - Excellent knowledge of the French language, good speaking and writing skills - Good working knowledge of the English language - Basic computer literacy - Excellent communication and problem-solving skills - Good organizational skills - Accuracy in data entry - The ability to proper business communication with colleagues Requirements - Part time engagement - 20 hours per week - Competitive and regular earnings - Remote model of work - Opportunity to develop skills - Work in a large, international team - Benefit package available to all our employees - No need for previous experience, as long as you are ready to learn and have fun during that process! Benefits - Part time engagement - 20 hours per week - Competitive and regular earnings - Remote model of work - Opportunity to develop skills - Work in a large, international team - Benefit package available to all our employees

Role Description As a Sales Support Specialist, you will be responsible for: - Conducting consultative sales conversations to assess customer needs, educate on available solutions, and recommend appropriate products utilizing consultative selling techniques. - Taking incoming interactions by phone or online chat from customers who have already received a quote to answer any follow-up questions and/or help them enroll. - Assisting customers with enrollment application completion while ensuring accuracy, completeness, and adherence to compliance requirements. - Conducting inbound/outbound phone calls to prospective customers to prescreen sales leads before handing off to sales advisors. - Converting inquiries into sales opportunities. - Performing follow-up activities, including callbacks and pipeline progression, to support conversion and optimize sales outcomes. - Utilizing performance scorecards, reporting tools, and coaching feedback to continuously improve individual performance. - Remaining compliant with all interactions, licensing, and certifications. This position is full-time (40 hours/week) Monday - Saturday. Employees are required to have flexibility to work any of our 8.5-hour shift schedules during our normal business hours of 8am to 10pm Monday – Thursday, 8am to 8pm Friday, and 9am to 5:30pm Saturdays. These hours are subject to change depending on the seasonal nature of our business. It may be necessary, given the business need, to work occasional overtime. Qualifications - High School diploma / GED OR 10 years of equivalent sales experience. - 1+ years of related experience including analyzing and problem solving for customers is required. - State health/life license is not required at time of hire; however, hired individuals must obtain the necessary state health/life licensing within 30 days of employment. This expense will be covered by the company. - Ability to work assigned scheduled shifts within our hours of operation including the training period and successfully complete the training program including demonstrating proficiency of the material. Requirements - 1+ years sales experience with documented success. - Intermediate level of proficiency with MS Office applications. - Demonstrated ability in using computer and Windows PC applications including strong keyboard and navigation skills, and learning new computer programs. - Ability to multi-task, including the ability to navigate a computer while speaking on the telephone. - Ability to develop an understanding of our multiple products and the levels of benefits within each product. Benefits - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays. - Medical Plan options along with participation in a Health Spending Account or a Health Saving account. - Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage. - 401(k) Savings Plan, Employee Stock Purchase Plan. - Education Reimbursement. - Employee Discounts. - Employee Assistance Program. - Employee Referral Bonus Program. - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.). You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• Resolving all types of support issues received via ticketing system, chat or phone; • Managing issue tickets via Jira, communicating with the Development and QA to resolve these issues in a timely manner; • Support customers by providing helpful information, answering questions, and responding to complaints; • Being the front line of support for clients and customers, help ensure they are satisfied with products, services, and features; • Manage large amounts of incoming inquiries; • Identify and assess customers’ needs to achieve satisfaction; • Build sustainable relationships of trust through open and interactive communication; • Meet personal/team targets; • Follow communication procedures, guidelines and policies; • Go the extra mile to engage customers.

Role Description As a supervisor and integrated care team leader, the Supervisor, Medication Support Navigator oversees and coordinates medication-related services to improve outcomes for pediatric patients with chronic medical and behavioral health conditions. This role provides people leadership to the Medication Support Navigator team, including shift scheduling, performance management, and staff development. The Supervisor, Medication Support Navigator works closely with the Clinical Pharmacy Manager to ensure operational excellence and staff competency, facilitate process improvements, and quality oversight. The role maintains hands-on involvement in patient care by collaborating with Clinical Pharmacists, Medication Support Navigators, and cross-functional care teams for care coordination, maintenance of patient medication therapy records, troubleshooting medication access barriers with community pharmacies and pharmacy benefits managers, and outreach to patient caregivers. - Function in the Medication Support Navigator - Care Coordinator role supporting both regions and the Medication Navigator team - Coordinate referral tasking to Medication Support Navigator team members - Ensure timely completion of referrals and supports Medication Support Navigator team in timely completion - Interact with cross-functional teams for patient care - Facilitate appointment scheduling for pharmacists - Follow referrals and follow-up assigned to team for rebalancing and in support of daily operations - Lead AM huddle with Clinical Pharmacy Manager - Facilitate operational improvement in Medication Support Navigator processes, in coordination with the Clinical Pharmacy Manager - Subject Matter Expertise for Medication Support Navigator operations and processes - Maintain Medication Support Navigator shift schedule, time & attendance, PTO management - Direct people leadership of the Medication Support Navigator team including 1:1s and performance management - Ensure operational excellence for the Medication Support Navigator team through monitoring individual contributor performance metrics and quality checks - Onboard new Medication Support Navigators - Support Clinical Pharmacy Manager to ensure initial and ongoing competency of Medication Support Navigator team members - Perform other duties as assigned Qualifications - High School Diploma or equivalent - Current accredited pharmacy technician certification (such as PTCB) - Maintenance of certification expected - Registration with applicable state board(s) of pharmacy as required by law - Maintenance of all technician registration for all assigned states expected - 5+ years of experience as a certified pharmacy technician - Experience in a call center or an ambulatory clinic setting, highly preferred - 3+ years of experience in people leadership - Leading pharmacy technicians in a call center environment highly preferred - Experience and/or team management in a virtual environment, preferred - Strong Microsoft suite proficiency - Proficiency with electronic health record systems - Bilingual in Spanish and English highly preferred Benefits - Base salary range of $65,000 - $80,000 - Competitive medical, dental, and vision insurance - Healthcare and Dependent Care FSA; Company-funded HSA - 401(k) with 4% match, vested 100% from day one - Employer-paid short and long-term disability - Life insurance at 1x annual salary - 20 days PTO + 10 Company Holidays & 2 Floating Holidays - Paid new parent leave - Additional benefits to be detailed in offer Company Description Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.