• Create new reports, dashboards, indicators, and metrics to track existing and new business needs for the Client Experience Team • Contribute to the business objective by providing trends, risks and opportunities in a timely matter to help the business optimize the tickets • Collaborate with Executive to understand business objectives and translate them into data requirements • Analyze and understand the departments you support to act as the person of reference for questions on insights and data accuracy • Propose and recommend improvements in the actual reporting of the assigned departments to enhance the insights generation • Share the insights gained from analysis with the company to increase the general knowledge of the company • Leverage the Fabric One Lake environment to optimize and transform data for each request • Leverage actual and new sources to provide added value insights

Title: Lead, Business Intelligence Analyst - People Analytics Location: Remote Opportunity Job Description: Job Code: 37660 Job Location: Remote Opportunity Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off Job Description: The CHQ People Analytics team is seeking a Business Intelligence Analyst that will be responsible for supporting the design and structure of our companies’ analytics platforms. The individual will be responsible for creating and maintaining dashboards, modeling and integration of disparate data sets, optimizing existing data structures for various use cases and ensuring adherence to data governance standards. The selected candidate will work closely with cross-functional internal teams to understand organizational data needs and use cases. If you are passionate about working with data, solving business challenges and want to work with a collaborative team that values innovation, we encourage you to apply today! Essential Functions: - Develop and maintain dashboards and reports in Power BI, Visier and other BI tools as required. - Partner with internal customers, People Analytics team members, and leadership to identify opportunities for new analytic solutions. - Work with cross-functional teams to plan, develop, and build interactive and visually appealing dashboards and reports. - Participate in Agile development cycles, including sprint planning, backlog management, and iterative solution delivery. - Help project team identify clear priorities among project activities and assist with keeping all stakeholders informed of progress and issues. - Proactively recommend changes to improve efficiency and effectiveness of analytic solutions. - Provide production and user support on an as needed basis. - Create documentation, training materials, and support training sessions for various groups on BI tools and processes. - Perform ad-hoc analysis of data. Qualifications: - Bachelor's with 9 years prior experience in data engineering, Graduate Degree with 7 years prior experience in data engineering. In lieu of a degree, minimum of 13 years of prior related experience in data engineering. - Minimum of 4 years of experience working with data visualization tools such as Power BI or Visier. - Minimum of 2 years of experience working with SQL. - Preferred Additional Skills: - Data engineering experience (BI data modeling, SQL development) - Snowflake experience. - Experience with management of back-end analytics infrastructure (building and maintaining data pipelines, ETL/ELT processes) - Strong problem-solving skills and the ability to work with complex data sets. - Demonstrated ability to quickly learn new tools and technology to deliver business results. - Exceptional verbal and written communication skills and the ability to communicate effectively with various cross functional stakeholders. - Ability to work with large amounts of data to distill information and provide insights. - Experience working with cross-functional teams to influence outcomes in an agile environment

• The Business Intelligence Analyst supports Calista’s Accounting and Finance teams by analyzing and interpreting complex data • Deliver actionable insights through reporting tools such as Costpoint BI, MS Power BI, and OnBase • Collaborate with departmental teams to understand data requirements • Design, develop, and maintain dashboards, reports, and data visualizations

• Work in partnership with the Director of Analytics to build new dashboards and reports while optimizing existing reports • Manage regular data refreshes of client dashboards and reports • Work with internal and external leaders to identify opportunities for improvement of key business metrics and overall program performance • Collaborate cross-functionally with program managers, Information Services (IS) team members, and client data providers to collect, clean, and analyze data • Establish KPIs to benchmark existing program performance and measure the effectiveness of new business decisions • Structure large data sets, create data visualizations, and extrapolate information that can be converted into actionable client recommendations • Strategically think through data flow, form a plan of action to troubleshoot any issues, and iterate on the plan as needed • Create client facing reports and presentations suggesting new strategies that will improve overall program performance