Customer Order Fulfillment Consultant

ConsultantConsultantFull TimeRemoteLeadTeam 5,001-10,000Since 1985H1B SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

18 days ago

Salary

0

Seniority

Lead

Bachelor Degree8 yrs expEnglishERP

Job Description

Customer Order Fulfillment Consultant

Ciena

• Lead day‑to‑day supply assurance across assigned products and customer segments to protect scheduled ship dates, project deployments, and ship plan commitments. • Drive resolution of supply, allocation, and distribution constraints through coordination with key internal stakeholders such as Supply Planning, Procurement, and Distribution teams. • Execute within established order promising and allocation frameworks while elevating data‑backed recommendations for prioritization and trade‑off decisions. • Deliver executive‑level summaries of supply status, delivery risks, customer impacts, and recovery plans. • Perform revenue, risk, and opportunity analysis across firm demand, backlog, and quoted business to inform leadership decisions. • Lead root cause analysis of service performance failures and recommend corrective actions. • Influence cross‑functional execution outcomes through data‑driven insights without direct authority.

Job Requirements

  • Bachelor’s degree in Supply Chain, Finance, Business, or a related field.
  • Experience with Kinaxis Rapid Response.
  • 8+ years of experience in Supply Chain with application across Supply Planning, Master Scheduling, Customer Order Promising, Supply Assurance, or Order Fulfillment.
  • Experience with MRP/ERP systems and adherence to planning standards.
  • Application of advanced data analysis techniques using Excel to interpret large, complex datasets.
  • Development of executive-ready presentations and written communication using PowerPoint.
  • Execution in fast-paced, customer-driven environments requiring management of multiple concurrent issues.
  • Operation with a high degree of autonomy and visibility without direct people management responsibility.

Benefits

  • Flexible work environment
  • Employee growth and well-being
  • Meaningful social, community, and societal impact

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