Role Description We’re looking for a hands-on, customer-focused Deployed Engineer to lead complex technical engagements for strategic customers. This is a deeply technical delivery role where you’ll work closely with customer engineering teams to deploy, scale, and optimise Tyk in real-world production environments. From large-scale migrations to mission-critical implementations, you’ll help customers solve hard problems and deliver meaningful outcomes. You’ll operate as a trusted technical partner — sometimes embedded within customer teams — ensuring projects move forward with clarity, continuity, and technical excellence. - Leading complex deployments, migrations, and strategic customer initiatives in the realm of API Management, Infrastructure, GitOps, and more - Designing complex, scalable implementation architectures and solving tactical technical challenges - Working directly with customer’s engineering teams in building out their lower and production environments - Delivering Professional Services engagements and supporting strategic accounts - Identifying risks, removing blockers, and driving successful delivery outcomes - Collaborating across Customer Success, Product, Engineering, and Sales teams - Feeding real-world customer insight back into product and platform improvements - Diving deep into product & code to identify root causes, problem solve solutions and if necessary, engineer pull requests to unblock the customer Qualifications - Strong engineering background across APIs, distributed systems, and cloud-native platforms - Experience delivering complex technical projects in customer environments - Comfortable working independently in unfamiliar or high-pressure environments - Strong communication skills with the ability to explain technical trade-offs clearly - Pragmatic problem solver with a focus on quality, scalability, and customer outcomes - Willingness to travel and work flexibly to support customer needs - Residency in Western Europe or Americas Benefits - Unlimited paid holidays - Total flexibility in hours - Employee share scheme - Generous maternity and paternity leave - Volunteering Days - Company retreats - Employee Wellbeing platform Company Description Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. You can see more about us here https://tyk.io

Role Description To drive the further development of Endless Lifecycle Support (ELS) and other cross-cutting systems, we are seeking a hands-on Staff Engineer who can combine deep technical execution with product ownership. This role is ideal for someone who operates as a Senior Developer (70%) and a Technical Product Owner (30%). The engineer will work closely with stakeholders to understand their needs, translate them into proof-of-concepts, and evolve those into robust, production-grade solutions. The role requires strategic thinking, strong stakeholder engagement, and the ability to actively shape the product vision and roadmap. - Gather requirements from multiple stakeholders on a project - Lead architectural design and technical direction for high-impact initiatives - Guide multiple engineering teams in the adoption of scalable, maintainable solutions - Collaborate across teams to gather requirements and align on priorities - Promote engineering excellence through design reviews, mentorship, and best practices - Continuously explore and evaluate new technologies, methodologies, and tools - Ensure that all solutions are robust, secure, and performant in production environments - Champion a culture of automation, reliability, and continuous improvement Real-world Challenge: Building a Unified Dependency Graph - One of our core goals is to map the software supply chain for thousands of applications. You will lead the design of a system that ingests projects and calculates their full dependency trees. The Complexity: - Variable Definitions: "Dependency" means something different in every language. We have to handle static vs. dynamic linking, compile-time vs. runtime scopes, and version ranges (e.g., ^1.2.0). - Context Awareness: The system must understand that dependencies often change based on the environment (e.g., specific libraries for GPU support or Windows). - Tool Variance: The system must mimic the logic of various package managers (Pip, Poetry, Maven, Gradle) to ensure accuracy. The Staff Engineer's Mission: - Research & Strategy: Analyze how 5+ languages handle packages and design a universal data model to store them efficiently. - Algorithm Design: Create logic to automatically resolve complex dependency trees at scale. - Consensus: Work with multiple teams to implement this standard across the company. Qualifications - Proficiency in Python is a must. - Knowledge of any other programming languages is a plus. - Requires a senior-level engineer proficient in designing, implementing, and maintaining scalable software systems. - Experience in technical product management or direct ownership of product roadmaps is highly valued. - Ability to align different viewpoints, prioritize effectively, and turn feedback into actionable plans. Requirements - Hands-on Engineering Leadership: Regular code contributions and leading by example in both architecture and implementation are expected. - Technical Product Ownership: Involves shaping product direction — gathering and refining requirements, translating them into technical goals, and aligning them with broader engineering strategies. - Full Lifecycle Responsibility: Ownership of the entire lifecycle of major components, from initial concept through prototyping, delivery, and ongoing evolution. - Cross-Functional Collaboration: Active communication with engineering teams, product managers, and stakeholders across departments. - Strategic Thinking + Execution: Understanding broader product and organizational goals, and making informed engineering trade-offs within that context. Benefits - A focus on professional development. - Interesting and challenging projects. - Fully remote work with flexible working hours, allowing you to schedule your day and work from any location worldwide. - Paid 24 days of vacation per year, 10 days of national holidays, and unlimited sick leaves. - Compensation for private medical insurance. - Co-working and gym/sports reimbursement. - Budget for education. - The opportunity to receive a reward for the most innovative idea that the company can patent.

Role Description To provide technical knowledge and experience to resolve Service Desk incidents and requests for tickets. Working in a fast-paced, dynamic environment supporting a multitude of client and internal systems and applications, on-premises, in Zenzero’s cloud environment and within public cloud services. Qualifications - IT degree or equivalent - Clean UK Driving license and own car Requirements - Windows Server Support, Maintenance and Administration, including: - Active Directory - GPO Management - DNS/DHCP - Advanced Windows 10/11 Support and Maintenance - Citrix MCS Support/Admin - Enterprise Mobility + Security (InTune) - General diagnostic and troubleshooting skills - M365 Support and Administration - Virtualisation technologies - Excellent documentation skills - General network troubleshooting, including: - LAN - WAN - Wireless - Firewalling Benefits - Desirable experience, skills and qualifications: - Zero Trust Networking - OS and Application deployment - Valid Microsoft Server MCP/MCSA certification - Valid Office 365 MCP/MCSA - Azure Administration

Role Description As a Deployed Customer Engineer (DCE), you are the technical bridge between Couchbase’s engineering excellence and our customers’ most ambitious business goals. You are an embedded technical partner who writes production-grade code, builds high-performance database architectures, and ensures our platform powers the heart of mission-critical, AI-driven applications. You will deliver strategic solutioning and work within customer engineering teams to deliver business outcomes through technical implementations. Unlike traditional engineers or solutions architects, the DCE operates at the intersection of: - Software Engineering - Systems Architecture - Customer Success - Product Feedback The DCE is responsible for accelerating customer outcomes by: - Building real-world implementations and pilot solutions - Solving complex technical challenges - Translating customer needs into scalable solutions - Acting as a bridge between customers and internal product/engineering teams Key Responsibilities - Technical Implementation & Development - Hands-on Coding: Write clean, scalable code to build integrations, APIs, and data models that connect Couchbase with customer ecosystems. - Product Configuration: Expertly configure Couchbase Server, Capella (DBaaS), and Mobile products to optimize for latency, throughput, and reliability. - Architecture Design: Design and implement advanced data architectures, including Vector Search and RAG (Retrieval-Augmented Generation) patterns for modern AI applications. - Customer Integration & Success - Embedded Partnership: Integrate directly with customer development teams, participating in sprints and code reviews to ensure best practices are understood, implemented, and governed. - Problem Solving: Act as the "boots on the ground" to troubleshoot complex distributed systems issues, performance bottlenecks, and deployment hurdles. - Value Realization: Translate business requirements into technical milestones, ensuring the customer achieves a rapid Time-to-Value. - Cross-Functional Collaboration - Product Feedback Loop: Act as a conduit between the field and our core Product/Engineering teams, advocating for features and fixes based on real-world usage. - Sales Alignment: Partner with Solution Engineers to identify expansion opportunities by demonstrating the "art of the possible" within existing accounts. Qualifications - Strong proficiency in at least two major languages (e.g., Java, Python, Go, Node.js, or C#). - Deep understanding of NoSQL concepts, distributed systems, and SQL-based query languages (N1QL). - Ability to explain complex technical trade-offs to both developers and executive stakeholders. - Comfortable navigating Cloud environments (AWS, Azure, GCP), container orchestration (Kubernetes/OpenShift), and networking (VPCs, DNS, load balancing, security). Requirements - 5+ years of experience in Software Engineering, Site Reliability Engineering (SRE), or Technical Consulting. - Proven track record of deploying large-scale distributed databases or data intensive applications. - A drive to "Attack Hard Problems" and the empathy to "Be A Great Human" while working inside a customer’s environment. Success Metrics (12–18 Months) - Reduction in the average time from initial kickoff to production "Go-Live." - High performance-to-cost ratios for customer clusters and 0% churn due to technical blockers. - Contribution of reusable code samples, connectors, utilities, or documentation to the Couchbase ecosystem. - Identification and technical validation of at least 2 new use cases within assigned strategic accounts. Benefits - Generous Time Off Program - Flexibility to care for you and your family. - Wellness Benefits - A variety of world-class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs. - Financial Planning - Retirement program and Business Travel Insurance. - Career Growth - Be valued, Create value approach. - Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees. - And much more!