We maximize lead capture & sales chat conversions with AI
Account Manager – APAC
Location
Malaysia
Posted
17 days ago
Salary
0
Seniority
Senior
Job Description
Account Manager – APAC
respond.io
• Engage our self-service customer base in APAC — uncover challenges, document workflows, and identify why customers stay or leave. • Partner with Sales Ops and the Head of Department to identify "at-risk" behaviors (e.g. drops in seat utilization) and test proactive outreach scripts. • Produce one monthly regional video highlight or webinar covering recent feature releases, and track adoption signals. • For every self-service cancellation in your region, run a "churn autopsy" to identify the root cause (product gap, price, competition) and feed insights back to Sales Ops. • Stabilize a portfolio of high-potential legacy accounts that currently lack a dedicated point of contact. • Map and pursue expansion opportunities (additional seats, higher tiers) across assigned key accounts. • Run monthly check-ins to ensure customers are seeing ROI from new feature updates. • Partner with Sales Ops and the Head of Department to refine CRM workflows and improve data hygiene. • Bridge customers and our Product/Support teams — translate regional pain points into actionable insights. • Every 4 weeks, propose one new initiative (e.g. a regional referral program or new onboarding sequence) to the Head of Department. • Run at least one "Engagement Experiment" per month — defined hypothesis, clear success criteria, written outcome.
Job Requirements
- 3+ years in B2B SaaS Account Management, Customer Success, or a closely related customer-facing role.
- Proven experience actively managing and growing a portfolio of 50–100 accounts.
- A track record of identifying and fixing broken processes without being asked.
- Deep understanding of the business culture and communication nuances within APAC.
- Excellent communication skills in English.
- Professional working proficiency in any South-East Asian languages would be a plus point!
- Strategic communicator — able to translate complex product capabilities into clear, value-led education for customers.
- Comfortable working in ambiguity; energized by "Day 0" environments without an established playbook.
- Data-informed — can read customer behavior, spot patterns, and use them to back up decisions.
- Collaborative — works closely with Sales Ops, Support, and Product to deliver a seamless customer experience.
- Comfortable working within regional coverage hours.
Benefits
- Competitive compensation package
- Flexible working environment and working hours that support sustainable performance
- Significant opportunity for growth, ownership, and influence as the function matures
- A fast-paced, intellectually stimulating environment that values and rewards proactive thinking and experimentation.
- Direct exposure to senior leadership and the ability to shape the Account Management function from Day 0.
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Retail Territory Manager
Stanley Black & DeckerStanley Black & Decker is a Fortune 500 company and leading manufacturer of household hardware, security products, and industrial tools based in New Britain, Connecticut. An award-
Title: Retail Territory Manager - Fairfax Location: Fairfax, VA, United States Job Description: Full time job requisition id REQ-1000047650 Retail Territory Manager, Fairfax, Virginia - Field/Remote Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 48,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: As a Retail Territory Manager, you will be a part of the Retail Sales team working as a remote employee in your territory. You will manage a territory of Home Depot and Lowes accounts or a combination of these accounts. You will be responsible for managing your retail accounts and managing your daily activities including retail account visits. In this role, you will be responsible for analyzing metrics in SalesForce, Power BI, and ShowPad to strategically map out your customer routing schedule. You will also get to: - Driving Top Line Sales to deliver your quarterly and annual POS Goals. - Partnering with Store and District Managers to understand and align our strategies with their retail specific goals. - Analyzing POS by store and promotional performance to develop individualized store and territory sales plans. - Work closely with the Sales Operations team to inform them on your needs to ensure proper inventory for promotional activities. - Drive execution strategy based on trends and SKU level detail by analyzing the Power BI and SalesForce. - Selling In and executing the national event activations to drive sales and gain market share, as well as developing and driving local territory activations. - Implementing the national overdrive strategies to promote product sell-through and identify key territory specific opportunities to execute and measure performance. - Engaging the Store and District Key Decision Makers to inform them what you have identified as key initiatives and developing, selling in and implementing customized specific initiatives. - Partnering with retail service partners which will require active store and district level engagement inclusive of monthly district meetings and quality walks to assess servicing accountability and drive corrective actions. - Leveraging sales enablement tools to analyze data to identify sales gaps and create and sales plans to close sales gaps. - Driving effective inventory management and retailer specific order writing with our retail partners and developing exit strategies for Special Buy promotions. - Establishing, developing, and maintaining key relationships with professional end-users (Pro) through product and services solutions including job site blitzes, product training, product seeding, etc. at each retailer. - Execute monthly job site visits aligned with your retailers’ pro strategies to provide product training, new product seeding, end user conversions, etc. to deliver pro target POS goals. - Effectively manage budgets (T&E, Demo Tool, etc.) to drive profitability. The Person: You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: - 3-5 years of Retail Sales Experience in Consumer Goods Industry. - Willingness to travel regionally and work occasional weekends (8-10 annually) - Capable of handling, training on, and demonstrating our products, including the ability to lift up to 50lbs. Some additional physical labor will be required including climbing ladders and being on your feet for several hours a day. - Ability to analyze Power BI and SalesForce data to develop strategic growth plans to improve financial performance. - Possess an understanding and knowledge of IT Business systems (BW, Salesforce.com, Tool Commerce) and Microsoft Applications (Word, Excel, PowerPoint). - Must pass Drug test & MVR. The Details: You’ll receive a competitive salary and a great benefits plan, including: - Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement. - Discounts on Stanley Black & Decker tools and other partner programs. And More: We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: - Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. - Learn: Have access to a wealth of learning resources, including our Lean Academy and online university. - Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences. - Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices. What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us! #LI-REMOTE #LI-LG1 The salary range for this position is $56,000-$90,200 - This is the lowest to highest total target cash compensation range we would pay for this role at the time of this posting. Total target cash compensation offered may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. This role is eligible for a sales incentive plan or commission. Therefore, the total target cash compensation range is inclusive of base salary and target variable cash compensation. Please note that salary is only one component of total rewards at Stanley Black & Decker. - The target cash compensation range listed in this job posting reflects the range for the - primary location specified. The cash compensation range may vary for other locations. - The successful candidate may be eligible for annual merit increases. - Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your wellbeing. - Discounts on Stanley Black & Decker tools and other partner programs. We Don’t Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Benefits & Perks You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners. What You’ll Also Get Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. EEO Statement: All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.
Senior Account Manager
3MHere, we innovate with purpose & use science every day to create real impact in every life around the world. #LifeWith3M
• Leads to introduce 3M Thinsulate ™ & Scotchgard™ solutions to apparel brands, highlighting their unique benefits and applications. • Implements Collaboration with the APAC team, where most of the brand suppliers are located, to ensure seamless supply chain operations and timely delivery to factories. • Determines Directions & Strategies to drive partnerships with brands. • Supports the Marketing team to drive for more co-branding marketing events, leveraging 3M's brand equity and expertise to create mutually beneficial promotions and campaigns.
• Develop and implement strategy for increasing sales and profits with strategic customers and call on Corporate accounts and others as assigned. • Use strategic and tactical application of account strategy across various sites and divisions. • Coordinate needs of specific customers. • Train districts, branches, and Field Account Managers as required. • Identify opportunities at assigned accounts, and communicate those opportunities to appropriate personnel. • Develop key relationships with assigned accounts. • Coordinate activities with key suppliers.




