Job Closed
This listing is no longer active.
Driving Your Organizations's PATH to success.
Service Desk Level II Analyst
Location
Mexico
Posted
16 days ago
Salary
MX$23K - MX$25K / month
Seniority
Mid Level
No structured requirement data.
Job Description
Service Desk Level II Analyst
DYOPATH
Role Description Join DYOPATH as a Service Desk Level 2 Analyst. Are you the go-to problem solver when tech issues get complicated? Do you enjoy digging deeper, mentoring others, and delivering high-quality solutions? DYOPATH is looking for a Service Desk Level 2 Analyst who thrives on resolving complex technical challenges, supporting team growth, and ensuring an exceptional user experience. Your Mission as a Service Desk Level 2 Analyst: - Provide advanced technical support for escalated issues across desktops, laptops, printers, mobile devices, software, and networks. - Troubleshoot and resolve complex incidents, escalating to specialized teams when necessary. - Identify root causes of recurring issues and partner with IT teams to implement solutions. - Mentor and support Level 1 analysts, helping improve troubleshooting and customer service skills. - Ensure timely, accurate resolution of tickets while maintaining a high standard of customer satisfaction. - Conduct follow-ups with users to confirm issues are fully resolved. - Continuously expand your technical expertise through certifications and hands-on learning. - Contribute to special projects and initiatives to improve service delivery. Qualifications - Associate or Bachelor’s degree in Computer Science or a related field preferred. - Preferred certifications (or working toward): - HDI Support Center Analyst (HDI-SCA) - ITIL Foundation - Microsoft 365 Certified: Fundamentals - Microsoft 365 Certified: Endpoint Administrator Associate - 2–4 years of technical support experience, with at least 1 year in a service desk environment. - Strong customer service skills with the ability to translate technical issues into simple terms. - Advanced proficiency with: - Windows operating systems - Microsoft Office - Network troubleshooting - Experience with remote support tools and technologies. - Familiarity with ITIL or similar service management frameworks. - Strong analytical and problem-solving abilities. - Ability to manage multiple priorities and work both independently and collaboratively. Benefits - Purpose with Passion – Our L.O.V.E. philosophy—Living Our Values Every Day—makes your work meaningful. - Grow & Thrive – We invest in your certifications, skills, and long-term career development. - Award-Winning Culture – We’re known for delivering top-tier IT service—and that excellence starts internally. - Collaborative & Supportive Team – Work with smart, driven teammates who celebrate wins together. Company Description DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
Related Guides
Related Categories
Related Job Pages
More Analyst Jobs
Role Description We are looking for a highly analytical professional with deep understanding of trading behavior, market microstructure, and large-scale participant analysis. The role focuses on identifying scalable and repeatable trading behavior, evaluating participant quality beyond surface-level profitability metrics, and building systems that distinguish persistent edge from noise across large populations of traders. The ideal candidate may come from institutional trading, market making, brokerage risk, execution, proprietary trading, or quantitative research environments. Responsibilities - Analyze large-scale trading behavior across tens of thousands of accounts and millions of trading events. - Build frameworks to evaluate long-term trader quality, consistency, and behavioral stability. - Develop participant scoring systems based on execution behavior, risk profile, consistency, and behavioral patterns rather than simple PnL metrics. - Identify persistent signals related to execution quality, position management, holding behavior, directional bias, exposure concentration, and performance drift. - Research repeatability of trading behavior across different market regimes and non-stationary environments. - Detect behavioral deterioration, adverse selection, flow toxicity, style drift, and execution inefficiencies. - Design frameworks for participant segmentation, risk profiling, and flow classification. - Evaluate participant quality using metrics such as MAE/MFE, drawdowns, position sizing, holding behavior, rolling performance drift, exposure concentration, and tail risk characteristics. - Work with large-scale datasets and real-time monitoring systems. - Collaborate with engineering teams on automated decision systems, risk infrastructure, and real-time analytics. - Develop robust analytical logic capable of adapting to changing market conditions and evolving participant behavior. Qualifications - 5+ years of experience in institutional trading, brokerage risk, market making, execution, proprietary trading, quantitative research, or trader evaluation environments. - Strong understanding of market microstructure, participant behavior, and risk-adjusted performance analysis. - Experience working with large-scale client flow, execution systems, trader populations, or liquidity infrastructure. - Deep intuition for probabilistic systems and statistical behavior at scale. - Strong Python and SQL skills. - Experience with behavioral analytics, clustering, statistical learning methods, time-series analysis, and large datasets. - Strong understanding of concepts such as adverse selection, flow quality, execution efficiency, tail risk, regime changes, and behavioral drift. - Ability to reason effectively under noisy and non-stationary environments. Preferred Background - Experience from institutional brokers, proprietary trading firms, market makers, execution venues, electronic trading environments, hedge funds, or large-scale trader evaluation platforms. Company Description Freedx is a newly established cryptocurrency exchange focused on building a scalable, compliant, and liquidity driven trading platform. Our team brings deep experience across crypto exchanges, payments, market structure, and financial infrastructure. Freedx is built for serious traders and emerging markets, with a clear focus on unit economics, operational discipline, and sustainable growth. Freedx aims to be a trusted global exchange by combining strong liquidity, efficient onboarding, and disciplined growth execution. We focus on long term retention and monetization rather than vanity metrics, ensuring that growth directly translates into trading volume, revenue, and profitability. Freedx is an equal opportunity employer. We stand for an open and inclusive work environment that fosters the well-being of everyone. We embrace and encourage differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our people unique.
Principal Analyst
RFI GlobalInsights from 500K consumer & 150K corporate surveys annually | 49 global markets | Retail, SME & Commercial banking
• Lead the design and delivery of research programmes across retail banking, business banking, and payments, from survey design and hypothesis development through to analysis, interpretation, and final output. • Write high-quality, engaging research reports, white papers, and thought leadership that go beyond data description to deliver genuine insight and strategic implication for the UAE and wider Middle East market. • Present findings to senior audiences, including C-suite executives, strategy teams, and product leaders at major regional financial institutions. • Monitor and interpret market developments across the UAE, Gulf, and broader Middle East, and translate these into timely, relevant intelligence for clients. • Design and refine survey instruments that generate data worth having. • Drive the development of RFI's existing client relationships in the UAE and Gulf, maintaining regular, high-quality engagement with senior stakeholders at major financial institutions. • Identify and pursue cross-sell and upsell opportunities within the existing client base, understanding each client's agenda well enough to bring them ideas that add genuine value before they think to ask. • Proactively uncover bespoke research opportunities across the wider Middle East region by building new relationships with institutions beyond the current client base. • Represent RFI Global at regional industry events and conferences, contributing to our visibility and reputation across the Gulf and broader Middle East financial services community.
Senior Analyst – Total Rewards
Staples Promotional ProductsBrands of all sizes rely on our team of experts to provide custom products that deliver.
• Supporting administration of base pay, incentive compensation, and annual merit/bonus cycles • Conducting analyses to ensure internal equity and external competitiveness; identifying trends and recommending solutions • Providing guidance to managers and HR partners on compensation practices, policies, and job evaluations • Maintaining compensation data, job structures, and records within HR systems • Preparing compensation reports, dashboards, and audit documentation • Supporting benefits program design, implementation, and administration (health, welfare, retirement plans) • Analyzing benefits utilization, trends, and employee feedback to identify improvements • Managing benefits enrollment tracking, eligibility, and data accuracy • Partnering with vendors and supporting benefit-related processes and annual enrollment • Developing clear communications, guides, FAQs, and presentations to increase employee understanding of Total Rewards programs • Supporting cross-functional projects, system implementations, and process improvements • Collaborating with stakeholders to drive program effectiveness and continuous improvement
Principal Analyst
RFI GlobalInsights from 500K consumer & 150K corporate surveys annually | 49 global markets | Retail, SME & Commercial banking
Role Description We are looking for an experienced research analyst to join our team in the UAE, based ideally in Dubai or Abu Dhabi. This is a senior role with a strong commercial dimension, built around three priorities: - Deepening RFI's existing client relationships across the UAE and Gulf. - Identifying cross-sell and upsell opportunities within our established client base. - Uncovering bespoke research commissions across the wider Middle East region. You will lead the production and delivery of RFI's research programmes for the UAE, which includes: - Feeding into survey design. - Making use of our proprietary data. - Writing research and presenting to senior audiences. You will work closely with RFI's global team, collaborating across time zones and contributing to the collective research agenda. Qualifications - Extensive experience in a research, analyst, or advisory role at a financial services research firm, management consultancy, or similar. - Deep knowledge of retail banking, business banking, and/or payments, with meaningful exposure to the UAE and/or broader Middle East market. - A demonstrable track record of producing research that is used in board papers, referenced in strategy documents, or acted on by senior decision-makers. - Experience designing quantitative research instruments (surveys) and working with large consumer or business datasets. - Excellent written English. - A strong existing network of senior relationships within the UAE and Gulf financial services community. - Proven commercial instincts in terms of experience of growing client accounts. Requirements - Research & analytical skills. - Survey design experience. - Strong written communication. - Confident presenter. - Data interpretation & storytelling. - Client relationship management. - Cross-sell & upsell instinct. - Bespoke research / commissioned work. - Independent & self-directed. - Strong global team collaborator. Benefits - Competitive salary. - Great opportunity to work with a global team. - 25 days' annual leave + public holidays + birthday leave + 2 charity days. - Wellness and education contribution fund. - Learning and development budget to help your professional growth. - Loyalty leave. - Perkbox.



