• Deliver support services in accordance with established Service Level Agreements (SLAs) and Performance Level Agreements (PLAs). • Troubleshoot and resolve issues related to software functionality, user access, and system configuration. • Escalate complex incidents to development or technical teams and monitor progress through resolution. • Document issues, root causes, and solutions in the support ticketing system. • Educate clients on product features, updates, and best practices through documentation, webinars, and virtual meetings. • Gather and analyze client integration requirements. • Install, configure, and integrate software solutions with client systems and third-party platforms. • Collaborate with development teams to design, test, and validate new integrations. • Create and maintain business and technical documentation for deployment and integration processes. • Provide post-implementation support and optimize system performance. • Serve as the technical liaison between clients, internal teams, and external vendors. • Support the sales team by providing technical input during pre-sales discussions. • Share customer feedback with product and engineering teams to guide future enhancements. • Maintain and manage software configuration across integrated environments. • Contribute to project analysis and delivery activities when needed. • Identify opportunities to streamline support processes and improve customer satisfaction. • Stay current with emerging technologies, integration methods, and support best practices. • Participate in ongoing training to strengthen product and technical knowledge.

Role Description This position is central to the missionaries' role to 'Invite others to come unto Christ by helping them receive the restored gospel through faith in Jesus Christ and His Atonement, repentance, baptism, receiving the gift of the Holy Ghost, and enduring to the end.' - In-Field Mentors are an entry support level individual contributor. - Helps train missionaries in their first twelve weeks of entering the mission field. - Training includes applying Preach My Gospel (PMG) principles and other missionary resources to real world experiences as a missionary. - Train remotely through technology. - Part of the Infield Missionary Learning and Development (MLD) division. - Follow an approved curriculum and may be selected to participate in pilots and initiatives. - This is a part-time temporary position. Company Description

• Deep-dive into 2nd-level support cases involving API implementations and widget integrations. • Act as the technical expert in high-stakes sales meetings to remove "technical doubt" for enterprise clients. • Help build and optimize our AI-driven support infrastructure and documentation. • Identify trends in technical issues and advocate for product fixes directly with the Engineering team.

• Own the employee IT lifecycle. • Administer the core stack. • Run 2nd-level support. • Manage DNS and domain registrars. • Build monitoring and alerting for internal IT systems. • Document properly. • Collaborate across teams.