Nile Bits provides the best digital services that deliver scalable, robust, and cost effective digital solutions
Technical Support – Software Integration Specialist
Location
Egypt
Posted
5 days ago
Salary
0
Seniority
Senior
Job Description
Technical Support – Software Integration Specialist
Nile Bits, LLC.
• Deliver support services in accordance with established Service Level Agreements (SLAs) and Performance Level Agreements (PLAs). • Troubleshoot and resolve issues related to software functionality, user access, and system configuration. • Escalate complex incidents to development or technical teams and monitor progress through resolution. • Document issues, root causes, and solutions in the support ticketing system. • Educate clients on product features, updates, and best practices through documentation, webinars, and virtual meetings. • Gather and analyze client integration requirements. • Install, configure, and integrate software solutions with client systems and third-party platforms. • Collaborate with development teams to design, test, and validate new integrations. • Create and maintain business and technical documentation for deployment and integration processes. • Provide post-implementation support and optimize system performance. • Serve as the technical liaison between clients, internal teams, and external vendors. • Support the sales team by providing technical input during pre-sales discussions. • Share customer feedback with product and engineering teams to guide future enhancements. • Maintain and manage software configuration across integrated environments. • Contribute to project analysis and delivery activities when needed. • Identify opportunities to streamline support processes and improve customer satisfaction. • Stay current with emerging technologies, integration methods, and support best practices. • Participate in ongoing training to strengthen product and technical knowledge.
Job Requirements
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
- Strong written and spoken English communication skills.
- 3 to 5 years of experience in technical support, software integration, or service management.
- Experience in enterprise software environments; exposure to financial or wealth management systems is highly desirable.
- Strong hands-on experience with Oracle Database, including SQL and PL/SQL.
- Experience with CI/CD pipelines.
- Familiarity with cloud platforms such as Amazon Web Services (AWS) and Microsoft Azure.
- Understanding of microservices architecture.
- Experience with software testing tools, including unit and system-level testing.
- Solid knowledge of software design, development, debugging, and deployment methodologies.
- Experience with Apache Subversion (SVN) and other version control systems.
Benefits
- All employees benefits for free (our famous games room, daily breakfast, fruits, coffee and other hot drinks, soft drinks and juices, company days out and parties…)
- Social insurance
- Open-door management policy
- Full Medical insurance
- Accommodation and Transportation Allowance
- Friendly environment that values innovation and efficiency
- Exciting opportunities for career growth and talent development
- Feedback encouragement
- Recognition and reward programs
- Competitive salaries and incentives
- Friendly environment
- Flexible and Comfortable schedule
- Fun committees
- Monetary rewards
- Fun, smart and creative people
- Career possibilities with growing team
- Paid vacations
- Social benefits
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