MoneyHash

• Provide tier-1 and tier-2 technical support to merchants experiencing integration or payment processing issues • Troubleshoot API integration problems, analyze error logs, and guide merchants through resolution steps • Debug payment flows, investigate transaction failures, and identify root causes of technical issues • Collaborate with merchants to resolve provider-specific connectivity and configuration problems • Create and maintain technical troubleshooting guides, FAQs, and best practices documentation • Escalate complex technical issues to engineering teams with detailed analysis and reproduction steps • Support merchant onboarding by providing technical guidance during integration setup • Monitor system health and proactively identify potential issues affecting merchant performance • Work closely with third-party payment providers to resolve integration blockers and connectivity issues • Participate in on-call rotation to ensure 24/7 technical support coverage